Around the world

ACTE’s ‘around the world in 80 hours’ launched its second semester in Beijing, China on September 7 and, after spending a week absorbing the culture, it was time for the delegation journey to Sydney, Australia.

‘Around the world’ is a certified, hands-on, training and development programme focused on global business travel management, for travel professionals and students looking to enter the industry. It teaches participants as much market knowledge of the destination as possible, through a series of seminars, and economic and cultural events with industry VIPs. In addition, there are site visits to local suppliers of business travel products and optional cultural activities.

The sunny side of business
Sydney – the capital of New South Wales (NSW) – is ideally positioned as a gateway to Australia and the Asian Pacific. It’s a city blessed with fine weather, friendly people and a stunning natural landscape. With a lifestyle comparable to that of North America and Europe, Australia also has similar legal systems, education and business cultures and, of course, English is the predominant language. Located in the southern hemisphere, September was springtime in Sydney and delegates enjoyed sunny days and balmy temperatures.

Consistently rated as one of the world’s most liveable cities, Sydney isn’t just a spectacular place to see, it is also a thriving commercial centre, a global city with around four million inhabitants. Sydney’s economy is strong and diverse, with a reliable infrastructure and a lifestyle second to none. Recession seems to have bypassed the city and, at the height of the global downturn in 2009, NSW was awarded the triple A rating from both Moody’s and Standard & Poor for financial stability.

Commercially, NSW is known for its mineral resource industry, particularly the export of coal, and the region dominates exports of professional, financial, computer and information services in Australia, reflecting its strength as a provider of solutions to businesses worldwide. Manufacturing is big here too. Pharmaceutical products, medical devices, electrical equipment and machinery represent more than two-thirds of manufacturing exports, showing the state’s technological strength. The agricultural industry is also important, and continues to grow.

Worth the journey
There is no doubt that delegates travelling to Sydney from Europe and the US have a long trip ahead of them, but this doesn’t have to be a negative. As airlines have become more competitive, flights have developed in luxury and comfort, with beds the norm in many business class cabins, increasingly sophisticated inflight technology and great cuisine. The journey can now be something to look forward to – a chance to catch up on movies, sleep and work.

Sydney is Australia’s main airport and most carriers offering long-haul flights land here. Once grounded, Sydney’s fast airport train will whizz you to the centre of the city in only fifteen minutes. Before boarding the train, delegates had the chance ‘to go behind the scenes’ at the airport as part of the programme. Sunday September 16 was a free day for sightseeing and cultural activities, and delegates took full advantage of this. In the centre of town nobody can miss Sydney’s most recognisable icons – the Opera House and Harbour Bridge. A boat trip around the harbour takes visitors up close to these feats of architecture and is an excellent way to enjoy the city. Annually September is whale-watching month, with expeditions leaving from King Wharf Quay.

City of culture
Museums, galleries (including historical art by the aboriginal people of Australia), wonderful restaurants and good shopping are all to be found. If a few extra days can be tagged on, within easy reach of Sydney city centre are sandy beaches (notably the famous Bondi Beach), national parks and suburbs with their own unique indentities. Sport is an important part of Sydney’s culture – rugby league, soccer, rugby union, Aussie rules football, tennis and, of course, cricket. What better way to feel the spirit of Australia than with a National Rugby League premiership match? Games can be seen at stadiums in Sydney on Friday, through Monday nights. With the Sydney Spring Carnival taking place in September at various courses, horse racing was another entertaining option enjoyed by the delegates.

Australia is home to unique wildlife and, if time does not permit seeing them in the wild, Sydney’s Taronga Zoo houses beautiful kangeroos, koala bears, wombats, emus, dingoes, platypus and possums.

So much to do and see, but so little time. Every ACTE ‘Around the world in 80 hours’ participant departed Sydney on September 22 with a full knowledge of the business travel management scene in Australia, and with some great memories of a vibrant city. They are off to Delhi next, with Dubai, Frankfurt and São Paulo also on the intinerary.

Fit for an emperor

Thanks to their prestige, tradition and cosmopolitan atmosphere, the Caesar Park hotels have become business, social, artistic and cultural reference points in every city where they are established. The brand’s philosophy of service – in which even the smallest details are vital to the creation of a luxurious and sophisticated environment, where service and quality are understood as a must, not an option – has led to each hotel of the Caesar Park chain being ranked first among international travellers’ choice destinations.

The Caesar Park brand represents luxury hotels that pride themselves on the best of international hospitality with a sophisticated and modern appeal, and offer a personalised experience in honour of the country in which the hotel is located. Alongside this, the hotel restaurants offer visitors top-tier eating experiences. There are currently three Caesar Park hotels operating in Brazil, in the cities of São Paulo, Guarulhos and Rio de Janeiro, and two in Argentina’s capital, Buenos Aires.

Accessible luxury
Conveniently located near the São Paulo International Airport and only 30 minutes away from the city of Guarulhos’ financial district, Caesar Park São Paulo International Airport Hotel is an excellent option for those travelling to the city on business, for events at the hotel itself, or for guests merely stopping over between flights.

Decorated in a contemporary style, the hotel’s 74 guest rooms and suites were planned so that each detail caters to the needs of every individual visitor. The hotel also offers a free transfer service between the airport and hotel (in both directions), a swimming pool, a tennis and a multi-sports court, a health club (including a Jacuzzi and both wet and dry saunas), relaxing massages, and bathrobes in all rooms, as well as a host of other exclusive services that enable guests to fully enjoy moments of leisure. Wireless broadband internet is available throughout the hotel and access is included with every stay.

Prepared for business
The hotel’s convention and business centre is the most recently built facility of its type in the Guarulhos area and has a total capacity of 800 seats. Designed for both social and corporate occasions, it can be easily adapted for any size of event, offering perfectly prepared food and beverages in the right combination for each individual event and served to the highest market standards. The business centre includes private meeting rooms, computers, fax machines, telephones, scanners, CD recorders, broadband internet and an array of other useful office services.

In 2011, Caesar Park São Paulo International Airport Hotel received the World Airport Award for the Best Airport Hotel in South America. Over 900,000 hotel clients worldwide voted in this nine-month survey to assess 400 leading airport hotels.

Further information: Tel: 00 55 11 2124 5800; www.caesar-park.com

Discovering uncharted lands

Upon setting foot on a scattering of islands in the South China Sea, a young British naval captain saw it appropriate to claim them as his own and baptise them as the Republic of Morac-Songhrati-Meads. This was in 1870, and Captain James George Meads promptly declared himself King James I, professing the islands to be the ‘Kingdom of Humanity’, where the poor and downtrodden could find a home. Some sources claim the population of the ‘Kingdom’ reached four thousand prior to the Second World War, before Meads was expatriated to Australia, and his subjects scattered, mostly back to the UK.

Today settlements are scarce, save for small fishing villages, and military bases on the larger islands. There is however, evidence of Chinese habitation during the Song dynasty – circa the fifth century – and ancient Vietnamese maps plot the landmasses. Unlike the Pacific Ocean, the South China Sea is not a vast body of water, and has been a busy trade route for centuries, allowing many workers to stumble upon the islets. A Portuguese sailor by the name of Fernão Mendes Pinto claimed to have discovered them in 1537; a few centuries later British Admiral Richard Spratly came upon the islands and, believing he was the first man on virgin soil, named them after himself. By the latter part of the 19th century half a dozen countries had laid claim to the territory, including Meads’ descendents, who continue to assert a right to the throne of the now defunct Kingdom of Humanity.

Unfounded discoveries
The Meads’ claim over the Spratly Islands is neither original nor relevant, but it is understandable. With deserted stretches of white sand, turquoise seas and coral reefs, the islands are conveniently located on some of the busiest shipping routes in South East Asia – it is no wonder they are so coveted. The Spratlys are currently split between China, Vietnam, Malaysia, Taiwan, Indonesia and Brunei but conflict of ownership persists, particularly between China and Vietnam. Most islands are unoccupied; some are not islands at all, but protruding reefs. There is also the tantalising prospect of oil and gas, hidden beneath some of the most well-conserved and bio-diverse marine ecosystems in the world.

The islands boast exquisite natural beauty, with a stunning contrast of pale sands, rich green vegetation and deep aquamarine seas. The temperate climate and abundant sunshine has prompted speculation about their potential as tourism hubs. The restricted access and small size of the archipelago – there are only 4.5 square kilometres of land – could see it becoming an unrivalled, exclusive destination. Within easy reach of several ports it is a golden opportunity for business; surrounded by emerging Asian markets, it is the perfect place to develop a luxury business travel resort. The Spratly Islands are a natural business hub, where companies from all over the region could meet on neutral, and beautiful, ground.

The depths of opportunity
There is already a modest tourist trade blossoming on some islands. Layang Layang is currently the only island serviced by regular flights. The Malay province also houses the sole resort, though it shares the tiny patch of land with a military base. Layang Layang caters to diving enthusiasts, thanks to the rich underwater fauna that live among surrounding coral reefs; sightings of hammerhead sharks and other endangered species are common in these waters. The resort is currently only open between March and August, as diving is not recommended during monsoon season. The resort is the only tourism facility on the island, which does not have a single shop or restaurant.

Layang Layang’s tourism trade is limited, but there is still clear potential on the Spratly Islands. Some of the islands have small civilian populations, some Vietnamese, others Malay or Taiwanese, but most are inhabited by military personnel from the country that laid claim to the land. However, lawmakers from surrounding countries are beginning to view the islands as a marketable tourism destination. The Spratlys boast the  necessary foundations to support the tourist trade, from their intense beauty to their conflicted history, and now it is up to the countries vying for territories to commit effort and investment and develop the islands in the best ways possible.

Philippine, Chinese and Vietnamese politicians have all recently suggested that they are considering opening up islands to business and tourism. Representative Rufus Rodriguez wrote to the President of the Philippines to request that the administration, “speed up plans to develop the Spratly group of islands into a tourist destination showcasing its pristine beaches, coral reefs and potential diving spots.”

In particular, he is interested in developing Pagasa Island – the biggest Philippine-controlled Spratly. It is the second largest in the region, and lies 300 miles to the west of Puerto Princesa City, a popular tourist destination in its own right. Pagasa, or Thitu Island as it is known locally, has an ample area of 32,000 square metres, and is already kitted out with a landing strip. However, its main attraction is the expansive shallow coral base, which makes the surrounding sea light blue, calm and ideal for swimming and diving. It is a typical paradise island, with white sand beaches and warm, crystalline waters. It would not take much to convert the island into a tourism destination, as the main town, Kalayaan, has a population of around 300 and is equipped with a clinic, town hall, communications tower and water filtration system. The civilian population has long called for the island to be developed as an ecotourism destination, as it is a sanctuary for several rare species of sea birds, and the surrounding coral reefs would make for impressive diving.

Perfect location
The restricted access imposed by military bases currently occupying some of the islands and low population density have contributed to preserving the Spratly Islands as an almost pristine ecological sanctuary. The many atolls and coral reefs make for difficult navigation, so big ships avoid the area – a fundamental factor in protecting one of the most valuable assets the islands can offer: marine biodiversity.

The countries that currently have territories on the Spratlys have made a point of the conservation efforts, and some even cite this as a reason to maintain the islands scarcely populated. As well as abundant and diverse marine fauna, the waters surrounding the Spratly Islands are clean and undisturbed, which has helped preserve the region’s coral reefs, but is also one of the reasons that the ocean is such a rich and pure shade of turquoise.

Following in Rodriguez’s footsteps, the Institute for Tourism Development Research (ITDR) is lobbying the Vietnamese government to speed up plans to develop its territories on the Spratlys, known in Vietnam as Truong Sa. According to Dr Pham Trung Luong, Deputy Chief of the ITDR, developing the region for visitation is part of the national sea and island tourism project, scheduled to run until 2020.

Plans include the development of attractions, from water sports to a sea-ecology facility.

The ITDR has also suggested Truong Sa would be an ideal location for sailing, and has hinted at potential marinas and ports to accommodate private boats. “We have recommended the construction of an air taxi port and a quay to facilitate tourism services on Truong Sa,” Luong said, adding that the islands are expected to welcome their first visitors as early as 2015.

A viable model
Vietnam currently controls the greatest number of islets in the archipelago, giving it significant options for tourism development. If the facilities are completed in time, Vietnam will also be the most developed tourism area in all the Spratly Islands. This would give numerous advantages over competitors for control of the islands. The region is fiercely disputed, but perhaps tourism can be a viable and sustainable alternative to resolve the conflict. That is the case in the neighbouring Paracel Islands, another contested archipelago, which has been open to tourists since 1997.

Now under the administration of China, though still contested by Vietnam and Taiwan, the archipelago is known locally as Hainan. It has recently been announced that local administration will be opening the scenic islands to resort-style tourism. Similar in appearance to the Spratlys, the Paracels have received day visitors for around 15 years.

There are museums and ports in some of the bigger islands, but the tourism flow has been limited by lack of accommodation. The Chinese administration is  now promoting the Paracels as a conserved and unspoiled version of Australia’s great barrier reef, and the scenery certainly corroborates this marketing strategy.

China’s government has announced it wants to launch the Paracels as a top international tourism destination by 2020, which will require the rapid development of hotels, shops, clinics and transport facilities. But the commitment to this development seems to be a positive move, and may serve as inspiration for progress in the Spratly Islands. Vietnam’s current plans for Truong Sa involve first setting up camping locations before investing in hotels and resorts in a gradual, long-term scheme. Although this may seem an excessively humble beginning for an archipelago with the potential of the Spratly Islands, it is nevertheless a step in the right direction. It might be a little hasty to start planning five-star spa hotels when there is scarce transportation and communication between the islands and any mainland.

Transport is still a significant issue on many islands. Some have makeshift landing strips, but these are often only suitable for small aeroplanes, and can be incredibly dangerous.

The only island with regular air transport links is Malaysia’s Layang Layang, which receives weekly flights during diving season. Some areas can be approached by sea, but coral reefs surround a number of the bigger, more scenic islands. This limits the approach of boats, necessitating long piers reaching beyond the reefs, to allow any passengers or supplies to arrive at the islands Another issue hampering the development of the region is the scarcity of drinkable water. The one island in the archipelago with its own supply of fresh water is Taiping Island − the only Spratly currently under Taiwanese administration.

Overcoming adversity
All other inhabited islands, cays, and reefs count on expensive purifying systems that filter seawater into a drinkable liquid. Any long-term development of the region would rely on the installation of more cost effective and efficient forms of water purification.

Complicating matters, the installation of other secondary systems, like generators, photovoltaic energy plants and communication towers is also necessary before the development of any long-term tourism facilities can even begin.

But these issues are easily overcome with appropriate investment and the right attitude.

With South East Asia emerging as an increasingly desirable business location, the opportunities for developing the Spratly Islands are virtually limitless. Though the rivalries over territory in the region are particularly raw at the moment, the right kind of investment could be the saviour that staves off conflict. By ensuring the islands are developed in a fair and sustainable way – with the shared long-term goal of protecting the region, its flora and fauna – a tourism project could even be a cooperative venture. The islands are full of unexplored potential, but the first step must come from the governments in the region, clearing the way for international investors to develop the tourism sector on the islands.

The location of the archipelago cannot be underestimated in its potential as a future business tourism hub. Much like Dubai’s transformation a decade ago from just another emirate into a stylish place to meet and do business, the Spratlys are blessed to be adjacent to the most important emerging markets in the world. As an investment opportunity, the archipelago goes above and beyond what Dubai ever had to offer; with astounding natural beauty, it will never have to rely on the extravagance that has become synonymous with the emirate. All it would take is the right infrastructure: good communication systems, efficient transport links to the surrounding countries, and a few luxurious facilities.

An exclusive business tourism centre, part Dubai, part French Polynesia, might further boost demand for luxury travel in the region, and provide an ideal setting for international companies to do business. There is much going against the Spratly Islands right now, but its exquisite beauty and business potential has been left unexplored for too long.

A voyage of discovery

Royal Brunei Airlines is the national flag carrier of the Sultanate of Brunei, a country nestled in the northern tip of the tropical island of Borneo. The airline operates scheduled services from London Heathrow’s Terminal 4 daily to Dubai, and throughout Asia and Australia. Passengers enjoy attentive service from friendly cabin crews, and experience true Asian hospitality.

The perfect way to break up a long-haul journey is to leave the airport and spend some time in Brunei. Travel upriver in traditional longboats and through the mangrove forests, where you can discover Brunei’s luxuriant and pristine rainforest, which is rich in exotic flora and fauna. To maximise any stopover, Brunei can be used as a convenient hub from which to explore the rest of Asia.

Take a seat
Once you’re back in the air, business class offers a spacious 2-2-2 configuration. The seat deploys into an inclined bed at a gentle eight-degree angle, and also features an advanced seat control panel that allows passengers to personalise their own seating preferences with ease. An adjustable headrest and lumbar support provides you with a more comfortable rest. Each seat has a fixed back shell that offers quiet seclusion. For even greater privacy, you may use the discrete personal screens between the seats. Each seat comes equipped with a power connector and a 10.4 inch personal TV.

Economy class consists of a 3-3-3 configuration, offering passengers a generous 33-inch seat pitch. A personal TV provides on-demand audio and video entertainment,
with a selection of television, films and games.

Concept meals
Royal Brunei’s meal concept ‘food fit to fly by’ provides travellers with a selection of healthier and lighter meal options. Business class passengers enjoy a convenient dine-upon-demand service, giving long-haul business flyers the choice to dine at their desired time, up to 90 minutes before landing. Meals tailored for children and babies are also available, along with a variety of culinary solutions to suit special dietary needs, which can be requested when making your reservation. The airline is currently offering great online fares in business and economy class, making Royal Brunei one of the most attractive options for business travel in Asia and the Pacific.

Further information: www.bruneiair.com

Line of duty

Each year over 9.3 million visitors come to Morocco, the vast majority of them flying through Casablanca Mohammed V or Marrakech Menara airports. On their way to the souks and sandy beaches, tourists are attracted by the country’s friendly reputation. But it has not always been so. The tourism industry in Morocco has been carefully honed over time, and has only started to grow in earnest in the past 20 years. In fact, in 1987 only 1.9 million visitors came to Morocco; that number had risen to four million by 1990.

Recognising the potential for abundant growth, Ambassador Bienvenido R Tantoco Sr, a prominent local businessman, decided to invest in creating Morocco’s first duty free retail enterprise. Today, 23 years later, the International Duty Free Shops (IDFS) are present in the country’s biggest airports, and its sales were up 14 percent last year.

“IDFS monopolised the Airport Duty Free Industry from 1989 to 2005,” says Candice Medina, marketing manager. “As we are the pioneers in the country, we have established loyal customers who continue to seek the services and merchandise we provide. We are also extremely focused on our business, which makes our strategies work as a local operator.

“With more than two decades under their belt, IDFS’ business has grown and thrived together with Morocco’s tourism industry,” says Medina. “Airports evolved and progressed, so did IDFS’ service and offers to an increasingly cosmopolitan clientele.” Today the majority of travellers arriving in Morocco are from Europe, particularly from France, the retail outlets are popular destinations for the purchase of wines and spirits, tobacco products and fragrances.

Duties paid on alcoholic beverages in Europe are anywhere between 16 percent in Spain, and 25 percent in Hungary and Sweden, so duty free retailers at airports thrive with the sale of such products. Similarly, tobacco products are among the most heavily taxed in the world, so smokers often buy large quantities when passing through duty free zones like airports. In all of its outlets, tobacco products represented around 55 percent of overall sales.

Such has been IDFS’ success that they now operate outlets in Morocco’s ten biggest airports. According to research by CANADEAN the average European spends around $76 on duty free products every time they travel. These figures represent huge growth potential for IDFS, who are constantly developing its business, “through great prices, exclusive brands and offerings and continually improving our stores,” says Medina.

Fashion forward
The company is also keen to develop its luxury goods departments. Taking advantage of the eagerness of top watch manufacturers to partner up with duty free chains as ideal outlets for their products, IDFS has invested in a state-of-the-art standalone watch boutique, also in Casablanca Mohammed V airport.

Developing healthy relationships with international brands is important for the development of IDFS: “We have maintained our standing as the exclusive distributor of Lacoste and Longchamp in travel retail,” explains Revic Tantoco, the general manager. “These brands have contributed significantly to our growth.” IDFS will soon be opening its fifth Lacoste branded shop, this time in Fes airport.

“There are many exciting changes with International Duty Free Shops as we continue to evolve and overcome every challenge we encounter,” says Medina. Part of this evolution is the development of its fashion department, which is why partnerships such as the one with Lacoste are so important. In 2010, fashion and accessories represented around six percent of IDFS total sales, but the department has such growth potential that IDFS is keen to develop it. The company is renovating and enlarging its Marrakech outlet to cater more appropriately for its most popular departments − fashion and accessories, alongside tobacco, wines and spirits. The Marrakech Menara airport store is responsible for 30 percent of total sales.

One of IDFS’ main goals is to increase the average spend per shopper in its ten airport locations. In order to achieve this the company is launching a series of promotions. To court the all-important European customers, IDFS recently embarked on a new deal with budget carrier Ryan Air.

“We offered an exclusive 15 percent discount to all Ryan Air passengers,” explains Medina.

“This great discount was offered from May to July in three of our locations − Marrakech, Agadir, and Fes. This tie-up was indeed successful as it increased customer traffic and customers’ spend in these three locations.” And, to capitalise on pre-Christmas shopping, in October IDFS launched a campaign across its brands that guarantees shoppers a 15 percent discount when they buy two or more products. The best way to increase customer spend is to have a good knowledge of what they want, so IDFS takes things like market research and corporate branding very seriously. “Researching passenger preferences has proven to be very effective, and further developing our activities in this area will help our customer service initiatives,” says Tantoco. “We have also set our focus on improving our stores in terms of aesthetics and product mix. IDFS is a world-class retailer and we need to communicate this in all aspects of our business.”

Customer knowledge
To retain new customers IDFS is investing in upgrading and expanding many of its stores. In Casablanca Mohammed V Airport, which accounts for up to 30 percent of IDFS’ total sales, the company has recently undertaken a major refurbishment of its all-important fragrances and cosmetics department –  a vital development considering these products bring in 35 percent of all sales in IDFS Casablanca. “IDFS always has our customer in mind, which is why we constantly improve store ‘shopability’ through upgrades and expansion plans in our store layouts,” said Medina.

When Ambassador Tantoco Sr founded IDFS in 1989, he developed a strong working relationship with the Moroccan Office National des Aeroports (ONDA), the national authority in charge of airports. As a result of this long-time partnership the company was able to fundamentally grow, branching out into most of Morocco’s main airports.
From its inception, to 2005, “IDFS monopolised the Airport Duty Free Industry,” explains Medina. “This was until the arrival of a new concessionaire Dufry, who is also operating in the same airports as IDFS.” However, IDFS has taken this challenge in its stride, and has still recorded growth of 14 percent in 2011.

Morocco’s tourism has been historically very susceptible to regional unrest; in the early 90s the industry suffered a heavy blow because of the Algerian civil war being waged on the border. There were fears that the Arab Spring would once again damage tourist inflows, but as the industry has matured over the years, so too has its resilience to trouble. “The unrest in our neighbouring countries actually prompted tourists to travel to Morocco instead,” explains Tantoco. “Our passenger traffic data shows eight percent growth for the first half of this year. Overall Morocco is doing well, and its economy continues to grow.”

The business has also coped with the financial crisis remarkably well, given the bulk of customers come from countries in southern Europe. “Morocco’s travel and tourism industry appears to have weathered the storm better than most countries – the business is doing great,” says Medina.

It is this resilience that guarantees a strong future for both the Moroccan tourism industry and every branch of the IDFS franchise. “The challenges that the company has faced in growing the business for 23 years has only made it stronger and more determined to continue to provide product and service excellence. Looking back on the past 23 years with fond memories and gratitude, IDFS looks forward with excitement and energy to the coming years where Morocco and its partnership can continue to prosper and flourish.”

Land of plenty

Zambia’s tourism industry is expanding and developing in exciting new directions. Having recognised the benefits of ecotourism, Zambia is achieving sustainable development, managing and conserving natural resources, and improving of the wellbeing of local people by heightening respect for the country’s culture, as the government broadens tourism options across the country. In 1997 this process was kick-started by the introduction of the Tourism Policy for Zambia, explicitly supporting development of ecotourism as part of the diversification of tourism products in Zambia.

An ecotourism destination
One of the aims of the government’s tourism strategy has been to standardise current ecotourism practices, improving the competitiveness of Zambia’s products and services.

Alongside this, supporting the development of niche markets has helped to provide services offering competitive value for money to travellers in Africa. Through the private sector a broad range of products and services have been created, adding value to activities already available. Those travelling to Zambia now have a vast array of ecotourism pursuits to indulge in.

Beautiful walking safaris in the Zambian wilderness provide the opportunity to track incredible beasts through lush vegetation, while the country’s 740 species of bird ensure ornithological safaris are always fascinating. Canoeing and elephant-back safaris offer a unique physical experience, and can be extended to intrepid overnight treks. Adventure and sporting activities are available for the thrill-seeking tourists. Operators also provide a wide range of exclusive and luxurious safari lodges and camps to complement the activities.

Zambian communities are recognised as major beneficiaries of ecotourism projects in their vicinities. The government, through the private sector, has encouraged the implementation of sustainable initiatives, including community projects intended to improve the general well-being of locals. These projects have improved infrastructure and skills development, enhancing health, education and lifestyle for locals across the country.

Flying high
The government’s commitment has seen increased investment in tourism, adding value to the products and services already made available by the private sector. The participation of local communities has improved the ecotourism products Zambia can offer to the culturally sensitive traveller. Zambia’s tourism board has refined its marketing strategies, successfully targeting the emerging markets of the Middle East, South-East Asia, Brazil, Russia, India and China. At the same time Zambia’s Meeting, Incentives, Convention, Exhibition (MICE) industry is experiencing an upswing, not only in the number of events being held but also in the development of convention infrastructure. This, coupled with the introduction of airlines such as KLM, Air France and Emirates serving Lusaka, the country’s capital and air hub, and an increase in the seating capacity of already existing airlines looks set to increase tourism traffic to Zambia.

In 2011 Zambia and Zimbabwe won the bid to co-host the twentieth UN World Tourism Organisation general assembly in 2013. This has been a milestone achievement for the sector, and testimony to how improved products and services have expanded the country’s tourism industry. The event will be co-hosted by Zambia and Zimbabwe from August 24-29, 2013, at Victoria Falls.

Further information: www.zambiatourism.com

A shrewd awakening

Vancouver is one of the top cities worldwide to live and do business in. With a number of feathers in its cap, from exceptionally good education to consistently high liveability rankings, there are many reasons why businesses across a range of industries are able to thrive there.

The city, located in British Columbia on the western coast of Canada, is one of the largest and most densely populated in the country. It is ethnically and linguistically diverse, offering business opportunities for an array of cultures in a unique and beautiful location.

Canada was also recently found to be one of the most economically free countries, due to its legal structure and regulations that protect consumers while encouraging growth. The benefits of this are widespread, and create competitive advantages. A high level of income per capita, greater growth rates, and better overall prosperity, are thought to be the results of the economic freedom Canada enjoys.

Businesses in Vancouver not only enjoy less restriction, they also have access to a highly skilled workforce − a competitive talent pool of workers to choose from. The number of educated employees among the workforce gives Canada an edge that companies in most other countries could only dream of.

Entrepreneurial Vancouver
Thanks to favourable regulations, workforce, and its location, Vancouver provides a vast draw for businesses, both established and start-ups.

Gary Bizzo, management consultant and business mentor, told Business Destinations why entrepreneurs and investors come to Vancouver: “The primary benefit for starting a business is its proximity to the Pacific Rim. We have people coming from Eastern Canada for the weather, and Pacific Rim people coming to start a new life. It is a thriving entrepreneur pool. 97 percent of all businesses in British Columbia are small, self-employed operations.”

Startups are attracted to the city by loan foundations available to entrepreneurs, giving them a helping hand to kick-start their new business. Another lure is the high level of skill and education that saturates the economy, making Vancouver very much an employers’ market. There is more skilled labour than there are jobs available. “There are a high percentage of skilled professionals unable to practice their field in Canada, for instance doctors, engineers, architects, and others. This gives the impression that the workforce is low paid and uneducated, but it is the opposite,” says Bizzo.

“There is a vast talent pool, including people seeking jobs or investment opportunities as immigrant investors. Startups can easily find workers at the low end of the pay scale. Educated software engineers, for instance, may have to take lower paying entry positions due to language issues while having strong skills in their field. If you are having a heart attack the best place in Canada to have it is at the Vancouver airport taxi parking lot because of the incredible number of doctors driving taxis.”

97 percent of all businesses in British Columbia are small, self-employed operations

Economic freedom
The composition of the country’s economic regulations also acts as a magnet, enticing business to the region. Despite the US’ reputation for a lack of regulation and laissez-faire approach to business, the Fraser Institute’s Economic Freedom 2012 annual report saw Canada take joint fifth place with Australia for levels of economic freedom, while the US fell to 18th – its lowest ever ranking. Canada is steadily improving in this sense, up one place from sixth position last year.

The report puts Canada ahead as the country with the most economic freedom in North America. The nation scored particularly well in the “access to sound money,” “regulation of credit, labour and business,” and “legal structure and security of property rights” categories. Bizzo describes the regulations in Vancouver as “strong, to protect the consumer. They are, however, fair to all and open to scrutiny at all times.”

Following the publication of the Economic Freedom report, Fred McMahon, Fraser Institute’s Vice President of International Policy Research, said in a press release: “Canada’s relatively high level of economic freedom has resulted in stronger economic growth, higher income levels, and less pain from the global recession. Meanwhile, other nations embraced heavy-handed regulation and extensive over-spending in response to the US and European debt crises. Consequently, their levels of economic freedom decreased.”

Economically free countries have been associated with higher average income per capita rates, and life expectancy is over 20 years longer than those with the least economic freedom. It is also seen in countries with higher literacy levels, higher growth rates, and less corruption by public officials, according to research by The World Bank.

Countries with less economic freedom tend to have lower prosperity levels as the economy grows at a slower rate. Speaking to Business Destinations, McMahon said: “Gains in prosperity benefit all businesses. Economic freedom also means fewer barriers to setting up and running a business.”

McMahon noted the effects economic freedom has had on Vancouver compared to Ontario, shown in the Fraser Institute’s study of North America: “British Columbia and Vancouver have gained from increases in economic freedom over the last decade or so, while Ontario has suffered from losses in economic freedom over the same period. This can be seen in the changes in economic success between the two provinces over this period.”

A highly educated workforce
Canada boasts exceptionally high levels of education generally, but particularly in Vancouver. That base of talent attracts businesses hoping to reap the rewards that come with what is arguably the most talented work force on the planet.

The OECD recently published the results of a study entitled Education at a Glance 2012, looking at education levels in the 34 OECD member countries and eight other major economies. It found that 51 percent of Canadian residents at working age had completed tertiary education. Broken down, this showed that up to 23 percent have completed degree-level education, three percent have been educated to master’s level, and 24 percent completed tertiary education in practical, technical or occupationally focused courses. The results of the study show Canada to be the most widely and highly educated nation in the world.

The numbers are even better in Vancouver, where education levels increase by about one percent per year. The 2006 census showed that 31 percent of Vancouverites have a degree. Compare this to the nationwide average of 23 percent, and it’s possible to see that Vancouver’s workforce is nearly a decade ahead of the rest of Canada –  let alone the rest of the world. The consequence is a technically competent workforce that saturates the city’s jobs market. This is hugely appealing for businesses looking not only for the finest talent in the world, but also for a place in which they –  startups in particular –  can find the talent they need at an affordable price.

Quality of life
One of Vancouver’s highest accolades is its consistent appearance among the top 10 of the world’s most liveable city rankings. The annual report, released recently by The Economist Intelligence Unit, gauges 140 cities worldwide by their healthcare, education, infrastructure, stability, culture and environment. Three Canadian cities – Vancouver, Toronto, and Calgary – took third, fourth, and fifth place in the international rankings, respectively. Melbourne and Vienna took the top spots, but only by a couple of tenths of a percentage.

Vancouver managed to score an outstanding 97.3 out of the perfect 100. It is the first city to rank among the top 10 for five years in a row. The city took first place in 2011, but lost out this year due to petty crime rates, availability of quality housing in what is an already densely populated city, and infrastructure projects such as the Evergreen transport line, which at the moment is causing some disruption, but in the long term will greatly improve the quality of transport throughout Vancouver.

“We’ve worked hard to ensure that we have a safe, vibrant city − one that protects green space and fosters a strong local economy.

Recognition such as this from the EIU is a true validation of our efforts,” said Vancouver’s Mayor, Gregor Robertson, in response to the  country’s ranking.

Vancouver is clean and eco-conscious, with environmental initiatives in place to address climate change, and to create a sustainable city. With the Greenest City 2020 initiative, Vancouver intends to bring down greenhouse-based gas emissions to five percent below the levels of 1990, despite population growth of 27 percent and jobs growth of 18 percent. The ultimate result, the city hopes, will be to address climate change while creating green jobs that contribute to the preservation and restoration of environmental quality.

Tourism and industry
A variety of industries flourish in Vancouver, and even though the traditional business of forestry remains its largest industry, it is also increasingly well known for its tourism. Vancouver is a cultured and vivacious city, surrounded by easily accessible pockets of natural beauty. Cruise liners often stop at the Vancouver port, and numbers are on the increase – 2011 saw over 663,000 passengers, up 15 percent on the previous year. With numbers for 2012 expected to rise impressively by a further 25 percent, the tourism industry in the city is undoubtedly thriving.

Other areas of business that are seeing huge growth throughout British Columbia include a variety of hi-tech industries, design, management, education, and building services; all of which are now employing double the amount of people they were in 1990. The business services industry, which has recorded the fastest growth, has seen levels of employment up by 400 percent according to A Guide to the BC Economy.

Perhaps surprisingly, the city also experienced a considerable boom in television and film production, earning itself the moniker of ‘Hollywood North’. Vancouver is chosen as a locale for filming because of its proximity to Hollywood – it’s only a two-hour flight away – as well as a climate suitable for shooting all year round and an assortment of locations at hand that can pass as a variety of other places. But the number one draw for the film industry, which fills the Vancouver coffers with $1bn per year, is a series of incentives and overall reduction in production costs. Not only are there rebates and tax breaks, but there are also substantial government subsidies for studios that make the trip to the city.

The coastal city also boasts excellent trade links, and not just because it is home to Vancouver International, the second busiest airport in Canada. Back in the 1800s, the transcontinental railway was extended to Vancouver in order to take advantage of its large, lucrative seaport. At the time, the port became one of the essential links in the trade routes between Asia, Canada, and London. To this day, the port continues to trade, and is the busiest and largest in Canada.

Port Metro Vancouver handled 122.5 million tonnes of cargo last year – up almost three and a half percent on the previous year – making it the fourth-largest port by tonnage in North America. 2012 is set to be a bumper year too, with the half-year report showing average growth of six percent. The natural advantage of being the closest major gateway to Asia continues to boost demand for Canadian cargo in Asian markets.

Vancouver is definitely a city with a lot to offer. Not only does it boast low levels of regulation, high levels of education, and a well-organised, resilient infrastructure, it’s all situated in a beautiful part of the world with great access to vital trade routes. A growing number of businesses from an assortment of industries now call Vancouver their home, and that number is due to increase as the global economy continues to rejuvenate over the coming years.

Vancouver: facts and figures

 
➜ No.1 city in North America for international business meetings, according to Amsterdam-based International Congress and Convention Association.
➜ No.1 university in Canada is the Simon Fraser University, according to Maclean’s University Rankings.
➜ 30th best university in the world is the University of British Columbia, according to The Times’ vastly prestigious  Higher Education World University Rankings.
➜ Third most liveable city worldwide, according to the Economist Intelligence Unit.
➜ 10th cleanest city worldwide, according to Forbes.
➜ Healthiest Canadian city, according to Best Health magazine.

An alternative Iran

As one of the most resource-rich countries in the Middle East, Iran should be a major player in the world economy. But with a regime in charge that despises so much about the West, the country has yet to make its presence felt in the global marketplace. Doing business with Iran is hampered by strict sanctions imposed by both the UN and individual countries, and aimed in the most part at preventing the Iranian regime from continuing its rumoured nuclear enrichment programme.

Antagonistic President Mahmoud Ahmadinejad works hard to keep his country in the world’s news, whether by promising to wipe Israel off the face of the Earth, or by decrying the evil of the ‘Great Satan’ that is the US. However, his fiery talk to his own population is quite different from the coy and muddled responses given to Western journalists, most evident in his recent interview with Piers Morgan on CNN.

Cultural perceptions
Iran, until 1935 was known as Persia, and is one of the oldest and most advanced civilisations in the world’s history, contributing significantly to global understanding of science, astronomy, mathematics and medicine. Author Cyrus Massoudi, whose family fled Iran after the revolution of 1979, recently returned to the country of his roots to discover a rich and varied land unlike anything he had seen portrayed by the western media. His book, Land of the Turquoise Mountains, describes a nation of many contradictions.

He told Business Destinations: “I think there is still a huge amount of mutual misconception between Iran and the West. Too many people in Europe and the US are still reliant on media portrayals of their Iranian counterparts as either flag-burning fanatics or provocatively coiffed youths railing against the status quo.”

Returning exiles
After the revolution of 1979, many wealthy Iranian families either fled, or sent their children to be educated overseas. As such, there are a significant number of Western-educated young Iranians who have returned to the country and become frustrated at the restrictions imposed on them by the oppressive Islamic regime.

Massoudi believes the influence of these young people could be huge, but the frustration they feel is detrimental to the level of expertise needed within Iran’s economy: “While it brings in fresh, foreign ideas and cures many young people of the obsession for a life abroad, it is also a huge contributor to the brain drain that is robbing Iran of many of its brightest and best young minds at a time when it is desperately in need of hanging onto them.”

Iran’s economy has taken a battering in recent years. At a little over $1trn, Iran is currently the 18th largest country in terms of GDP, and the economy grew only two percent in the last year. Many key industries are state owned, and there is an overreliance on oil and gas. The country has the second-largest natural gas reserves in the world, the third-largest oil reserves, and these have propped up the economy over recent years. The opportunities to exploit these resources are vast, but depend largely on the lifting of UN sanctions.

The ongoing issue of Iran’s nuclear ambitions, and whether it is seeking to build a nuclear bomb, has meant the country’s relationship with others has been fraught. The US has led calls for sanctions, with the UN Security Council imposing resolutions preventing international banks doing deals with Iran.

A notable example of this came in August when Standard Chartered was exposed as having traded with the Iranian government for nearly a decade, hiding illegal transactions of more than $250bn. The sanctions have been met by many in the business community with anger, where some are questioning why international firms should be prevented from doing business with Iran. One Standard Chartered executive is rumoured to have said in response to a warning by a US colleague: “Who are you to tell us, the rest of the world, that we’re not going to deal with Iranians?”

The rhetoric from the Iranian regime towards Israel has also heightened speculation that conflict might break out between the two nations. In recent months, many leading Israeli political figures have talked up the possibility of pre-emptive strikes on Iranian nuclear facilities, while also putting pressure on the US government to support them.

International sanctions
The impact of sanctions on Iran’s economy has been huge, and blamed by many for the soaring inflation and high unemployment that grips the country. At the start of October, Iran’s rial fell 25 percent against the US dollar, and has fallen by a total of 80 percent over the last year, while the price of standard goods has soared. Mohsen Rezaei, Secretary of the Expediency Council, told the Financial Times in September that reforms to the economy will be implemented over the next two years. He added: “This is not going to be an austerity economy, nor will it be an underground economy, but an economy that will be within [recognised] economic theories to address conditions under sanctions. If we had not faced sanctions, we would never have thought of [reducing our dependence on] oil. Sanctions are dragging us in that direction.”

Many outside observers believe that as a result of sanctions and economic woes, unrest within the country will be the catalyst for another Middle Eastern revolution. Israel’s Foreign Minister Avigdor Lieberman – although hardly an impartial observer – expects imminent action from Iran’s youth, telling the Israeli paper Haaretz recently: “The opposition demonstrations that took place in Iran in June 2009 will come back in even greater force. In my view, there’s going to be an Iranian-style Tahrir revolution. The young generation are sick of being held hostage and sacrificing their future. The situation in Iran and the feeling of the man on the street is one of economic catastrophe… There’s a shortage of basic goods, a rise in crime, and people are trying to flee the country, sending money abroad.”

Israel’s Finance Minster, Yuval Steinitz, echoed these sentiments, telling reporters in September: “The sanctions on Iran in the past year jumped a level. It is not collapsing, but it is on the verge of collapse. The loss of income from oil there is approaching $45-50bn by the year’s end. The Iranians are in great economic difficulties as a result of the sanctions.”

US Secretary of State Hillary Clinton recently told reporters that if Iran cooperated with the P5+1 group of countries seeking a diplomatic solution to the nuclear issue, then there is a good chance the economically harmful sanctions could be lifted: “Those could be remedied in short order if the Iranian government were willing to work with the P5+1 and the rest of the international community in a sincere manner. Our goal has been, and remains, to persuade the Iranian regime to negotiate seriously in good faith with the international community over its nuclear programme, to fulfil its obligations to the International Atomic Energy Agency and to the UN, and to do so expeditiously.”

Massoudi argues that Iran is likely to soften its stance towards the West in the coming months, mainly for economic reasons: “The rial has plummeted, while inflation is sky-rocketing. Fear and anger are forcing people unable to feed their families onto the streets in protest. Something has got to give, and the only logical solution that will avoid civil war or foreign intervention is for the government to comply with UN demands to open up their nuclear programme for inspection.

“The financial incentives for this to happen are huge, and the new trade deals will result in the economy booming as Western money pours in. The trade-off for the government being heralded as economic saviours of the country is a necessary softening of their recalcitrant stance on the international stage, and a more tolerant approach to the progressive attitudes of Iran’s youth.”

Worldwide trade links
Despite the sanctions imposed by the UN, Iran still actively trades with a number of countries around the world. Relations with these countries are often contentious, causing rifts between global superpowers, but in some ways this can be beneficial. Both China and Russia almost relish collaborating with Iran as it emphasises independence from the US.
Currently, Iran’s ties to Russia are borne out of the situation with the US, as well as a joint suspicion of  Turkey’s economic growth. Russia often abstains from voting during UN discussions on sanctions for Iran, while it has also provided the country’s military with aeroplanes. The main source of trade between both is energy, with notable oil and gas partnerships firmly established. Russian firms Gazprom and Lukoil have both been investing heavily in Iranian oil and gas opportunities.

China’s links with Iran are also overwhelmingly based around oil and gas. Last year China imported 10 percent of its oil from Iran, and has also begun investing in the modernisation of the country’s energy infrastructure. Iran has granted the China National Petroleum Corporation (CNPC) a series of lucrative contracts to explore oil and gas opportunities in its territories, including an $85m contract to explore wells in the south of the country, a $3.6bn contract for the development of offshore gas fields and a $2bn contract to exploit the oil fields in the northern region of Ahvaz.

Trade between the two countries was around $45bn in 2011, and will likely reach $50bn this year. Iran’s economy is greatly dependent on its exports to China, 80 percent of which are oil, with the rest made up of minerals and chemical products. Iran has relatively good relations with other countries too.

India and Iran have also strengthened trade links in recent years. In 2007, trade between the two countries jumped 80 percent from the previous year to $13bn as each began trading oil − Iran is currently India’s second-highest oil provider, accounting for 16.5 percent of the Asian giant’s total imports. Indian oil firms in 2009 confirmed that many would actually be investing in Iranian natural gas exploration to the tune of $5bn.

There has been an uncertain relationship between the two countries during the last decade. Attempts to build a gas pipeline from Iran through Pakistan and into India, not quite getting off the ground – partly due to pleas from the US for India to withdraw support for the pipeline, and to pressure Iran to come clean about its nuclear intentions.

Regardless, Indian President Manmohan Singh recently visited Tehran, hoping to spur on trade between the two nations. This drew considerable criticism from the US, but India remains defiant about plans to do business in Iran. India’s former commerce secretary, Rahul Khullar, told reporters recently: “If Europe and the US want to stop exports to Iran, why should [India] follow suit? Why wouldn’t we tap into that opportunity?”

Although sanctions have been imposed on Iran by the EU, it still remains the country’s largest trading partner, and in 2008 exports to Europe reached €14.1bn. However, with France, the UK and Germany leading the way in condemning the country’s nuclear plans, this blockage could prove ultimately fatal to Iran’s economic prospects.

Tehran
The Iranian capital Tehran, has a population of just under 8.5 million. It is the economic powerhouse of the country. as 45 percent of Iran’s industrial firms are based there, as well as 30 percent of the public sector workforce. It has four airports, a bustling manufacturing industry, and its own stock exchange. Chinese companies have also invested heavily in modernising the capital’s infrastructure, with one firm spending $328m on expanding Tehran’s subway system.  A total of around $1bn is being pumped into improving the capital by China.

Mashhad
Iran’s second-largest city, eastern-lying Mashhad is a hub of Iranian culture and home to many prominent literary figures. It was a major point along the Silk Road that connected east to west, and is close to the borders of Afghanistan and Turkmenistan.  Author Cyrus Massoudi believes Iran’s position on the Silk route greatly influenced its development: “Iran became the great civilisation it was through its people’s ingenuity in integrating and developing the influences that flowed from both east and west along the Silk Road.”

Isfahan
Situated nearly 340km south of Tehran, Isfahan is Iran’s third-largest city with a population of 1.5 million. It was once one of the largest cities in the world, thriving between 1050 and 1722 as the capital of Persia. Littered with stunning Islamic architecture, including the Ali Qapu royal palace, the Jameh Mosque and Naghsh-e Jahan Square. It is also famous as the main producer of the Persian rug. Its main production today is based around steel and textiles, but is also where many of Iran’s experimental nuclear facilities are located.

Tabriz
Located in the north west of the country, Tabriz is steeped in Iranian history and culture. As with many of the major cities, it was once the capital of Persia, and houses many historic sites, including the Tabriz Historic Bazaar Complex, which was named a World Heritage Site in 2010. The city is considered Iran’s second most productive after the capital, with many producers of machinery, vehicles, and chemicals based there. However, the city lies in a region that is particularly prone to earthquakes, necessitating many rebuilds during its history.

Karaj
Established as one of Iran’s academic hubs, Karaj is in the north of the country. The city relies heavily on its location between Tehran and the Caspian Sea, acting as a link for many traders along the route. The city has a number of leading universities, such as the University of Environment, the Karaj Payam Noor University and the Centre for Research in Agriculture and Nuclear Medicine of Karaj. It is also one of the more popular tourist destinations in Iran due to its pleasant climate and location close to the Alborz Mountains.

The cluster effect

There are various elements affecting where the most highly skilled employees are based, which impacts the decisions companies make when choosing a location. Investment in education by a number of governments is creating a knowledgeable and skilled workforce throughout the world. Innovation through education is a consistent boom to the economy, and those economies that have treated education as an asset reap the long-term benefits that accompany a society at the cutting edge.

Creating the pool
Although talent is spread all over the globe, growing understanding of competition and the phenomenon of closely grouped companies has caused governments to artificially create or encourage ‘business clusters’ – an excellent opportunity for companies that demand a skilled pool of workers to hire from, along with access to important industry contacts, and the added ease of communication with similar or competing organisations.

Furthermore, the increasingly global availability of the internet is making it easier for employers to delegate work of all varieties to far-flung locations – even if it’s not on the other side of the globe, there’s the possibility that an employer and employee will never meet. Yet this is giving companies access to an ever growing and constantly available pool of talent; location is no longer a constraint.

Starting a business in a country where a large percentage of the population has a degree offers obvious benefits when it comes to picking employees – the talent pool is expanded, and the skills are competitive.

The Organisation for Economic Cooperation and Development (OECD) recently released a report entitled ‘Education at a Glance 2012.’ The report is, ironically, over 500 pages long and is packed with information and statistics on the state of teaching and the rising levels of education throughout a variety of countries in the world: 34 OECD member countries and eight other major economies.

Far-reaching education
The research is wide-ranging, including studies into the number of students expected to finish secondary and tertiary education; how much education affects economic growth; how much is spent per student; the proportion of public spending on education; student to teacher ratios, and teacher salaries.

The findings show that, among 25-64 year-olds, Canada has the proportionally highest number of inhabitants that have completed tertiary education, at 51 percent. Next comes Israel with 46 percent, Japan with 45 percent, US at 42 percent, New Zealand with 41 percent, »   South Korea with 40 percent, UK at 38 percent, Finland at 38 percent, Australia with 38 percent, and Ireland at 37 percent.

But the percentages don’t tell the whole story. Despite having the highest percentage of inhabitants who have completed tertiary education, the number of people qualified to degree level in Canada is less than 9.5 million – putting it in fourth place.

With its mammoth population, the US has considerably more individuals with tertiary education, at a staggering 67 million. Interpreting the data by numbers, rather than percentage, the order of most educated countries shifts; in descending order the top ten consists of: US, Japan, UK, Germany, Korea, Canada, France, Mexico, Spain, and Italy.

Leading nations
Countries all over the world are not only improving levels of education, but also investment into research and development. A report from the UK’s Royal Society, entitled ‘Knowledge, Networks and Nations: Global Scientific Collaboration in The 21st Century’, published earlier this year, showed that China is quickly becoming the leading power in the field of science.

Although a decade ago China was ranked sixth in the league table of authorship in recognised scientific journals, it has quickly climbed to second place – sitting just behind the US. More countries are also beginning to specialise in science. Iran, after government leaders stated it was committed to a ‘comprehensive plan for science,’ boosted its investment in research and development from less than one percent up to four percent of national GDP.

Between 1996 and 2008, Iran has seen the fastest growth of scientific output in the world, with the number of research publications jumping from 736 to 13,238. Where the talent is however, is not always a perfect indicator of which country pours the most money into education. Although good education standards in an area does add value to businesses setting up there, many companies ignore conventional logic and set up as near to their competitors as possible – this is known as a business cluster.

Friends close, enemies closer
Business clusters occur when companies working in similar industries are grouped together in the same geographical location. Concentrating industry like this has a number of positive effects on the companies involved. Being located closely to rivals, businesses are pushed to be more competitive in order to out-do their neighbours.

Besides fostering a spirit of competition, the proximity to other companies tends also to facilitate the sharing of information, and clusters often see the emergence of new business partnerships using combined power to leverage economies of scale.

As a cluster takes root, more companies move in and the burgeoning job market becomes a tempting option for highly skilled workers. This pooling of talent produces a snowball effect as, in turn, more companies make the decision to set up there.

Studies have found that companies located in clusters grow faster. According to the Brookings Institution’s ‘Sizing the Economy’ report, clean energy “clustered establishments grew at a rate that was 1.4 percentage points faster each year than non-clustered establishments.”

The best-known example of the cluster effect is Silicon Valley, which became famous for its silicon chip innovators and manufacturers, and eventually became synonymous with all of the hi-tech companies in the area. As multiple start-ups in Silicon Valley became successful, more moved into the area. This, in turn, attracted venture capital firms, which led to the proliferation of more startups, creating a critical mass of companies drawing employees to the area and thus encouraging more businesses to set up there to take advantage of this talent pool; an ever-increasing feedback loop of business success.

Silicon Valley’s legacy
With roots stretching back over decades, the valley has a rich history that speaks of innovation, entrepreneurship, and success. The original technology cluster can proudly call itself home to Intel, Google, eBay, Apple, and a variety of other big names in technology.

Barbara Diehl, manager at the Oxford Centre for Entrepreneurship, offered an insight into the cluster effect: “Everyone wants to have a Silicon Valley. But it’s not a magic formula. It’s not ‘three companies, two universities, high speed broadband – put it together and magic happens.’”

She notes that the original Silicon Valley came out of the Manhattan project, where large scale investment by the Department of Defence “created infrastructure for an attractive site for companies to settle, and be located next to world-class universities.”

Some governments, hoping to mimic the success of California, have attempted to manufacture business clusters through heavy investment: “Clusters are still prevalent on the political agenda because it’s an easy concept to grasp, but it’s not something that you can facilitate top-down.”

The outskirts of Moscow, for instance, is home to the Skolkovo Innovation Centre, which is aiming to encourage the development of science and technology companies in Russia. But not all business clusters have to be centred within a sprawling and purpose-built research park. A cluster can refer to the entirety of an existing city, rather than a single isolated area. The technology cluster in Israel, known as Silicon Wadi, refers to most of the country, though some areas have notably intense concentrations of high-tech industry, particularly around Tel Aviv.

Silicon Wadi borrows heavily from the original Silicon Valley – the word Wadi means ‘valley’ in Arabic. It is now considered to be one of the main technology hubs on the planet, second only to the original in California, and a long list of impressive international companies have situated research and development facilities in the region.

Global clusters
In a relatively small city, ‘The Cambridge Phenomenon’ in the UK is the most successful business cluster in Europe. Charles Cotton, chairman of Cambridge Phenomenon, says there have been $11bn companies started in the Cambridge cluster, two of which have gone on to be $10bn – ARM and Autonomy.

Cotton states that the “Cambridge Phenomenon is an example of a bottom-up cluster which did not result from any overt government action or policy. Since 1969 around 5,000 tech companies have been founded.”

He notes that the geographical proximity to other companies offers spontaneous opportunities for networking: “Cambridge is a compact city and companies are generally to be found on one of the 18 science, technology and business parks, and innovation centres within a ten mile radius of the city centre.

“The compactness of Cambridge means that there are a lot of chance meetings between people, and these meetings often result in serendipitous happenings. Cambridge has a lot of pubs, coffee shops and cafes which provide more opportunities for chance meetings as well as planned ones.”

Clusters come in all sizes, and they don’t have to be technology based – Hollywood is a prime example. Many industries now have well recognised clusters, like the automotive industry cluster in Southern Germany, the financial clusters in New York and London, and the telecoms cluster in Finland.

Some argue that Silicon Valley has seen better days, and is now suffering from detrimental issues such as high costs, a decline in local manufacturing, and increased competition from other regions or countries. “They’re a victim of their own success,” says Diehl. “The developers expect six figure salaries, which is difficult for small start-ups to offer.” Regardless, the appeal of Silicon Valley seems to live on, and it continues to attract both startups and future investment.

Outsourcing to a global audience
The freelance industry, powered by the communicative opportunities of the internet, is changing the way in which employers approach the talent pool. With the internet improving how companies and individuals communicate across the globe, it is also affecting how employees are sought and hired.

Online freelance hire means that company location doesn’t have to be a restriction on the skills available to them – they can simply outsource work to any part of the globe, with the highest level of talent and at the best possible price. The online freelance market is growing at a rapid rate, offering more opportunities for employers and employees.

Sam Golden from Elance, a global platform for online employment, spoke about how the online world is changing the employment market: “In an era of online collaborative working, it’s not always necessary to meet your staff. Employees can see where the freelancers are bidding from and specify if they want to have face-to-face meetings.”

This lack of necessity for face-to-face relationships offers a stark contrast to the concept of a business cluster, where proximity to other companies and the talent pool is a significant advantage over those located outside the cluster. Golden also notes that the range of skills available to prospective employers is outstanding, with a choice of everything, “from web design to full-blown virtual assistants. Employers can use sites like Elance to hire people for one-off web jobs or to book meetings for them every month.”

Services like Elance offer employers access to numerous skills on a global scale, and it is increasingly becoming a viable model for many people seeking employment. A recent study by Elance showed that 69 percent of the freelancers asked were happier working as a freelancer than in a traditional office environment.

The availability of appropriate talent has long been a deciding factor when a business chooses its location. Now, high levels of education across the world, purpose-built business clusters, and access to a massive market of online freelancers is giving employers more choice when locating their business in an area with access to the all-important talent.

Not so plain sailing

Superyachts indicate SOMEONE is at the pinnacle of their success. Now, at the forefront of innovation, perhaps the most exciting superyacht yet greets the market.

According to Boat International it is, “one of the world’s most amazing superyachts… [it] could spell the future for efficient long range cruising”. The boat in question is the Adastra. It exudes style while showing that, despite a global economy on the brink of collapse, the world’s wealthiest have not forsaken their superyachts – and it can even be controlled by an iPad.

Pushing the boat out
Not many possessions conjure up such images of grandeur and exclusive luxury as the word ‘superyacht’ – they are the playthings of oligarchs, billionaires, kings and princes around the globe. Roman Abramovich, Google founder Larry Page, and many more of the world’s wealthiest, can all claim ownership of a superyacht. The cost of these grand vessels can easily run into the millions of dollars over the years it takes to design, build, test and operate.

But the superyacht business has suffered since the onset of the recession. Many banks previously happy to lend on the purchase of boats have pulled back, worsening the slump in revenue streams. This has caused a host of smaller companies to shut down as sales dry up.

Regulations have also tightened as the closing of loopholes throughout Europe has meant stricter rules on paying tax for superyachts, dissuading some from investing the millions needed to buy one of these grand ships.

There looks to be light at the end of the tunnel though. While smaller superyacht companies are still suffering, the market is slowly picking up as interest in these big-ticket items is reignited. Most superyachts are now going to a handful of wealthy westerners, or as exports to emerging markets. In order to stay afloat, the superyacht market is vastly becoming increasingly innovative.

The recently launched Trimaran Adastra from the Zhuhai shipyard, China, is one such vessel taking great technological strides. The Adastra is visually striking, and pushes the design envelope. Just some of the luxuries included are a sauna, steam bath, whirlpool and a foldout diving platform, perfect for soaking up the sun’s rays or plunging into the sea.

Commissioned for $15m by Anto and Elaine Marden, based in Hong Kong, the Adastra was envisioned by seasoned yacht designer John Shuttleworth. Throughout the five-year design process, Shuttleworth Yacht Designs worked closely with the Mardens to produce a high quality superyacht in line with the experienced ocean-going couple’s specifications.
With the completion of the Adastra, Shuttleworth have expanded their already impressive portfolio. They have previously made record-breaking ships Earthrace and Cable and Wireless, and remain at the forefront of sea faring innovation.

At imposing 42.5 metres in length – superyacht status is attained at 24 metres – the Adastra is 16 metres wide and weighs in at 52 tonnes, offering a top speed of 22.5 knots.

The hull is glass and Kevlar foam, creating a ship that is both sturdy and lightweight.

The Adastra has a distinctive trimaran shape, making it instantly recognisable. The sleek curves give it a futuristic feel – very appropriate for what is an incomparably high tech and luxurious superyacht. As expected with a craft of this size and calibre, no expense has been spared in the quest for quality and luxury. Great effort has been made to create a vessel that simultaneously offers aesthetic style, comfort, seafaring ability, and fuel economy in combination with great technical specifications.

Fathomable technology
The Adastra’s length and width gives its guests plenty of room to relax. There is a spacious saloon area situated on the main deck, which accommodates a lounge, dining table, and navigation station. It has a plush interior, decked out in lightweight oak cabinetry using honeycomb panels. This luxurious and relaxing space, perfect for fine dining or entertaining guests, is replete with panoramic views of the surrounding seas.

Also offering lavish and sizeable accommodation, the Adastra has additional space created below deck by slightly flaring the hull of the boat above the waterline. This area is split into two sections with a full-width master cabin, accessible from the saloon. Besides the master cabin, the Adastra offers a further two rooms for guests, which are complete with luxury bathrooms. The ship can comfortably accommodate nine people and there is additional space for up to six crew members.

The main helm of the craft provides seating for two, and is positioned in a raised pilot house between the aft deck and saloon area, forming part of the ship’s cross beam structure. The foredeck is great for sun lounging and is accessible by a forward facing door in the saloon window. There is a bar on the aft deck, with a sofa for comfortably reclining with a drink, and a dining area to starboard.

Further towards the stern is space for a 4.9 metre tender, while directly below is a garage capable of storing a 3.1 metre tender. The garage door folds out, doubling as a sizeable dive platform – perfect for family excursions or a dip in the water. While creating the ship, the design team worked to ensure it was lightweight and a streamlined vessel with good fuel economy. This required state-of-the-art structural analyses of all major components in the ship. To make the Adastra as lightweight as possible, almost every aspect of the boat was custom built, including carbon fibre hatches, port lights, ladders, and even hinges. This was vital in ensuring low fuel consumption. The resultant fuel efficiency is around 90 litres per hour at 13 knots or 120 litres per hour at 17 knots.

Depths of luxury
With a remarkable range of up to 4,000 nautical miles before needing to refuel, the Adastra’s shape sees it cut swiftly through waves as it navigates the world’s oceans. This outstanding range means the Marden’s can comfortably travel from London to New York and still have 500 miles worth of fuel left. This is made possible by the ship’s dynamic sailing efficiency and its vast petrol tank. At slower speeds of 10.5 knots, the ship has a range of 10,000 miles.

Furthermore, the ship has fully automated fuel management capacity, including an Alfa Laval system to clean the fuel. One Caterpillar C18 engine of 1150hp at 2300 rpm produces the Adastra’s speed and power, along with two Yanmar outrigger engines of 110hp at 3200 rpm.

Palladium Technologies, based in Florida, created the iPad app that can be used to control the Adastra and installed its own graphical user interface screens strategically throughout the vessel. Mike Blake, president, said: “From the beginning of this project, our goal was to create a custom total technology solution that would advance the state of the art in megayacht monitoring and control technology.

“At the owner’s request, we even designed the first-ever iPad-based remote engines, steering and anchoring system that allows the owner to manoeuvre the vessel and to deploy and retrieve the anchors, which are stored in hidden clamshell-door compartments inside the hulls.” The ship uses an integrated monitoring system (SiMON) to keep track of fuel consumption and other vital statistics. SiMON observes the pump sensors, electricity, lights and security of the vessel. The camera security system can also support eight motion-sensitive cameras.

Adastra also boasts a unique anchoring system as well, with three anchors driven by carbon fibre drum winches that are, in turn, run by hydraulics. The primary anchor is a hefty 130kg Bruce style anchor, deployable from the starboard wing. The secondary anchor, 80kg, deploys from the bow. The third, weighing 60kg, can be used as a stern anchor. All can be controlled from up to 50 metres via the iPad app.

In order to ensure the Adastra would be seaworthy, structural analysis was carried out in comprehensive computer simulations. These included side slamming, wave impact, and torsional effects of the outrigger riding through waves. The result is a sturdy and efficient vessel that effortlessly blends effectiveness with highly designed comfort.

Seize the day

Your next business trip is somewhere exotic, and your employer is sending you halfway around the world for a few days of business… and all you will see is the hotel and the office. Or, could you sneak in a small holiday afterwards to explore?

If your employer is quite relaxed and you have spare holiday in hand, this could be a great opportunity to kill two birds with one stone. Have a quiet word with the travel office and ask them to delay your return (hopefully at no extra cost) and apply for a few days vacation. You can tack on a side trip and make bookings for accommodation, while returning to your original starting point to go home.

Make a plan
But what if this is not as easy as it sounds? One solution (but you can’t bank on it) would be an overbooked flight. You simply volunteer to take your return journey the next day and give up your seat to a passenger with more urgent needs (and less of a desire to go exploring). Graciously accept the offered cash compensation (which pays for your side-trip), and with a bit of luck you’ll get bumped off the next day too and have another fun outing, subsidised by the airline. This has happened to me several times when I used to travel between London and New Delhi not long ago. A second possible scenario is to accept hospitality from a client or business associate who ‘persuades’ you that you really must visit Victoria Falls if you travel to Lusaka, you simply have to see Machu Picchu and the Inca Trail if you go to Lima, and no visit to Cairo would be complete without going to the Valley of the Kings. And yes, this client/business associate will be extremely offended if you refuse; we may even lose his business as a result. So there really is no other option, is there?

Thirdly – but not necessarily recommended, as it may really happen – is to get sick at the end of your trip. You really cannot travel until you feel better, so can you therefore delay your departure? And the beach would surely be much more conducive to recovery than a downtown hotel room.

Irreplaceable experiences
Whichever way you do it, a few days holiday after the rigours of a business trip can be a unique opportunity to explore a place you might otherwise never visit, to relax after work, and to make new friends.

I was working in Kigali, Rwanda – a small, attractive and quiet African city, but hardly exciting or unusual. I had one free day, having finished work the night before with a return flight the following evening. A colleague suggested going to see the mountain gorillas – famous from the movies ,and known to be an endangered species. We got up at 3am, drove to the hills and joined a small expedition trekking to reach a gorilla family deep in the jungle.

We spent a magical hour watching their antics in the wild and taking hundreds of photos.

They’re 95 percent like us – scratching, picking their noses, slapping their children, fighting for the best seat, doing battle for the choicest fruits and vegetables, and trying to find a comfortable place to lie down for a quiet nap. Jealous, bitchy and argumentative, they behave like neighbours on any street corner – just bigger and slightly less hairy.

We trekked back out of the jungle, ate a slap-up breakfast which was washed down with Rwanda beer, and set off to the airport, picking up our luggage from the hotel on the way.

We were rather smelly and sweaty even before the long journey home, having no time to change, but this really was taking advantage of that extra day after business.

Many colleagues have returned from a business trip jaded, weary, and in need of a vacation after a swift red eye flight. Granted, these trips are intentionally for corporate endeavours, but while the temptation may be too great to resist, not everyone gets the opportunity to explore far-flung lands, where wild gorillas sleep in the mist. n

Dr Stephanie Jones is Associate Professor of Organisational Behaviour at Maastricht School of Management, and often travels for business

Generation text

Food-loaded plates were ignored. Eggs went cold. Chilled fresh orange juices warmed and congealed. We don’t eat breakfast, went the message. This is 2012 and breakfast is for wimps. There’s info to be scoured, messages to be read and sent, important people back home to be called.

So as the food lay untouched laptops were pounded, iPads trawled for info, intense faces peered into iTouches and those who weren’t tapping and squinting were conducting conversations in a dozen different languages with far-flung lands on state-of-the-art cellular phones. Such was the intensity of the electronic info ethic, the frantic scene would have done justice to a bunch of businessmen at an early morning Tokyo business seminar. Except… none of these gadget freaks were a day over 14 years old!

And this wasn’t some stuffy business establishment full of conventioneers or salesmen; it was the sun-dappled dining patio of a beautiful Greek island hotel, with Homer’s wine-dark Aegean Sea lapping just a few feet away. It was the same story at dinner too, but this time the midget electro-jet set relaxed a little, earphones in, watching videos on their pop up screens as Mum and Dad sipped wine and talked throughout the night.

What have we done to this generation that they’re doing by choice on holiday what we are forced to do most working weeks of the year? And yes you’ve gathered; I had to do the holiday thing again. The bit where we’re supposed to get away from it all, including clichés like that, and relax with the loved ones far from the pressures of deadlines, emails and trilling mobiles. Only to be confronted at breakfast, lunch, dinner, on the beach, in every shop, taverna and even monastery – God help me – with hordes of kids either glued to a screen or bowed in what I call the Quasimodo Hunchback Mobile position, while they bend to text while walking. As it happens I went to Greece, birthplace of the Olympics,
to get away from the Olympics London 2012 style.

Some hope then. Daughter and her mother forced me to watch Michael Phelps on our in-room big-screen satellite TV, as he won what seemed like 186 Gold medals. And I had to sit for half an hour while a bunch of skeletal women, faces agonised, pounded round a track, and the thing was eventually won by two Ethiopians and a Kenyan. The night Usain Bolt won the 100 metres I was quite happily sipping a very cold and delightful rosé in a vine-draped taverna. Yes, I knew it was happening, and had gone out precisely not to be coerced into watching it, my view on these matters being one that I really didn’t care if, for example, Ronald McDonald breasted the tape in record time clutching a Big Mac and glugging a Diet Coke.

But still I wasn’t spared. A family at the next table had every screaming 9.58 seconds of it played at full volume on some portable device, their fascinated faces bathed in the screen’s reflected glow. What were previously boons for the international business traveller; instant satellite phone connections, email, the mobile phone, and all the i-wossernames have become the curse of the new generation, who have turned every once-hideaway into a blaring electronic hell. And I’d gone to a Greek island precisely to get away from all that!!

I mentioned the gadgets in use at monasteries, but it got worse. As I stood, humbled and moved as I always am at such places, by the graves of 1,500 Commonwealth troops buried at Souda in Crete, several teenagers stood in the shade tap-tapping texts. I imagine the message was on the lines of: “Dragged to some graveyard. Bo-ring!” Was it my imagination or did I hear the sound of those brave warriors turning in their graves? I once, so help me, saw an Italian teenager chatting on his mobile next to the crematoria at Auschwitz! Is nothing truly sacred any more?

Yes, I know, I’m weeping pointlessly for a vanished time and a lost generation, but surely someone must? Now the once-haven of a Greek island taverna is just a flick of a button away from London’s East End. Being in the cool of an isolated mountain monastery doesn’t save you from the intrusion of an acne ridden 14 year-old swapping trivia with his best friend back in Middlesbrough. And a sense of history is no longer the scene of a fateful battle 71 years ago; it’s how many 100ths of a second did a sprinter clip off a world record.