While stranded in Switzerland with a dislocated shoulder, all Callum Glennen wanted was for someone to be upfront with him

Advances in passenger service systems mean airlines are increasingly connected, with consumers more integral to the development process than ever before

Budget airlines are slowly taking over the market – Matthew Timms finds out whether legacy carriers can maintain competitiveness with their own low-cost offerings.

The national flag carrier for 38 years, Royal Brunei Airlines offers a luxurious passage to the East, as well as the opportunity to explore the stunning Sultanate, making it our Best Economy Airline, Asia, 2012

Personalised concierge service, private boarding and exquisite fine dining. Not a detail is spared when it comes to the quality of service provided by Air Canada, our Best Charter Airline Company, North America, 2012, for its Jetz service

If top-flight care on and above ground sounds like your idea of a perfect trip, then let Luxair Luxembourg Airlines, winner of Best Business Class Airline in Europe, 2012, carry your expectations to new heights

As strikes remain prominent across the airline industry, other sectors continue to take a indirect hit