The Faroe Islands

You could be excused if you weren’t quite sure where the Faroe Islands are. On most world maps, the tiny cluster of islands in the North Atlantic doesn’t even appear – or if it does, it is simply marked by a sprinkling of dots halfway between Scotland and Iceland. As such, the country has not always been known to tourists. But in recent years, this has begun to change.

Travellers looking to experience somewhere new and unique have now started to discover the Faroe Islands. While most MICE destinations are becoming more and more alike, focusing on constant urbanisation and reconstruction, the Faroe Islands remain authentic and proud of their origins. By developing sustainably, the country plans to retain its traditional flair even as it becomes an increasingly popular destination for tourists and business travellers alike.

Travellers looking to experience somewhere new and unique have now begun to discover the Faroe Islands

Inspiring landscapes
Unconventional ideas often arise from unconventional environments. Hosting a meeting or conference on the Faroe Islands therefore provides a unique opportunity for businesses to produce some exceptional, innovative new ideas. The islands’ selection of outstanding congress venues can be found seamlessly interspersed throughout the stunning landscape, providing inspiration from tranquillity that cannot be found in many of the world’s loud, bustling business destinations.

The islands offer their fair share of excitement outside of the boardroom. The natural backdrop of the country acts as a 60 million-year-old theme park, offering activities such as adventure tours through the unspoiled Faroese mountains and forests, cliff diving, horseback riding, mountain biking and even scuba diving in the crystal clear North Atlantic. 2015 in particular is set to be an exciting year, with a series of special events on offer – not the least of which being the total solar eclipse on March 20. The Faroe Islands will be one of only two locations on earth where the entirety of this natural phenomenon will be visible from land.

During their stay, visitors are encouraged to experience as much of island life as possible, including some of the local produce – lamb, seafood and unique herbs are all available in abundance across the country, and can be sampled in its selection of outstanding restaurants.

Proud to be different
Given their remote location, the islands are surprisingly accessible. The country’s carrier airline, Atlantic Airways, offers direct flights to a variety of locations including Copenhagen and Reykjavík, meaning that the Faroe Islands can be reached in just two or three hours from mainland Europe.

And while Tórshavn may be one of the world’s smallest capital cities, with a population of only 18,300, it still offers travellers the same conveniences and attractions as they would find anywhere else in the world – a thriving music scene, designer shops, four-star hotels and five-star conference facilities are on offer across the islands. Visitors will recognise some of the same brands from home being sold alongside the country’s own products – particularly those famously made from traditional Faroese knitting.

While other destinations continue to become more and more alike, the Faroe Islands remain intent on staying different. Besides the tranquillity and beauty, the islands offer no predetermined routes or fences to stand behind. Visitors are encouraged to absorb as much of the natural world as possible during their stay – something that makes these developing islands a truly fascinating new destination on the MICE scene.

The Falkensteiner Hotel and Spa Iadera

Positioned at the peak of Croatia’s stunning Punta Skala peninsula and located within the exclusive Falkensteiner Hotels and Residences Punta Skala resort, the Falkensteiner Hotel and Spa Iadera certainly isn’t short of things to be proud of. From its mesmerising views of the Adriatic Sea and the nearby collection of islands to its enviable Mediterranean climate, the resort is becoming a must-visit destination for business travellers looking to experience something a little different.

Located only 28km from Zadar International Airport, the hotel and spa is a conveniently placed paradise on the edge of the Croatian landscape. Contemporary design and state-of-the-art technology flow through the stylish accommodation, and guests will find exceptional service on offer for even the most demanding business trip or event.

The surrounding landscape and magnificent sea views offer guests a pristine, refreshing retreat

Adriatic colours
Punta Skala itself acts as one of the hotel’s most inviting assets. The surrounding landscape and magnificent sea views offer guests a pristine, refreshing retreat, providing an exquisite haven in the very heart of Europe. Iadera prides itself on its commitment to providing such welcome respite in the midst of the fast-paced business world. A combination of breathtaking vistas, comfortable accommodation and superb facilities makes it the ideal venue for doing business in when visiting beautiful Croatia.

Adriatic sounds and colours blend seamlessly with the sophisticated design and high-specification technology in the hotel’s 600sq m business centre. Setting a premium standard in the meetings sector, Iadera’s conference facilities include state-of-the-art communication tools and a relaxed, revitalising environment that is matched in few other destinations around the world.

Promising to make every meeting, conference and banquet an extraordinary success, the resort’s business facilities provide the Iadera resort with an entirely different appeal. The centre’s modern layout includes a separate entrance and its own foyer, creating a detached unit that guarantees guests privacy and a secluded area in which to focus solely on the task in hand. Teamed with the area’s peacefulness and natural beauty, the conference centre is the ideal location for all manner of business events.

The centre’s seven conference rooms are fully equipped with state-of-the-art communication and presentation technology, including full soundproofing, air conditioning, overhead projectors and microphone systems. Additionally, the resort’s MICE coordinator will be permanently on hand to discuss key details of the event and its requirements, acting as a personal contact during the entire visit. With Iadera’s primary aim being to provide a successful and smooth-running event, this service is one of the business centre’s most beneficial, and most valued.

World of wellness
Through the conference centre’s foyer guests have direct access to the Sotto Voce Lounge Bar terrace, which prides itself on its unique selection of gins from all across Europe. Easy access to this venue provides visiting businesspeople with an opportunity to recuperate and socialise with friends and colleagues after a day in the boardroom – but it is not the only dining option available. Specialising in Alpine-Adriatic cuisine, Iadera boasts a collection of seven bars and restaurants, including a beach hut bar and a sophisticated cigar lounge.

Elsewhere in the resort is another of Iadera’s stunning attractions: the Acquapura Spa spans over 6,000sq m, making it one of the most exclusive and beautiful places of its kind in Croatia. Custom-made spa therapies are available and facilities include a wellness garden, an infinity pool and Turkish hammam. This luxurious and spacious area is certain to complete the business experience, ensuring that all guests and clients are relaxed and rejuvenated upon their departure.

Top tips for using a removal company

No matter where you are going, moving abroad is a mammoth task that takes plenty of preparation and consideration. Even if you can’t wait to get to your new location, you may feel unsure about where to begin when it comes to transporting your belongings. To help with this challenge, it may be worth hiring an experienced, professional remover. They can take a huge amount of stress out of your transit, and help with much more than the physical move itself. Here, the OverseasGuidesCompany.com – which has over a decade’s worth of experience in helping people move – gives some top tips for working with a removal company:

  • When you are assessing removal companies, it’s important that you ensure that all possible choices are a member of an accredited body, such as the British Association of Removers (BAR).
  • Once you have made your decision, make sure you discuss all your options with the removal company at the very beginning and work out exactly what services you will require. As well as the packing and transportation of your household goods, you may need storage facilities in either country. Make sure you offer as much detail as possible about the location of your new property, and how it can be accessed, especially if this is not straightforward – for example, if you are moving to a rural property with no obvious address or signage. You will also have to discuss any traffic and parking restrictions at your current residence and the new property.
  • Before you sign on the dotted line, read all small print and terms and conditions thoroughly. You need to review any insurance policies and assess what happens if any issues, such as extreme weather, arise. Talk through any doubts and questions with your company before you put pen to paper.
  • Make sure you know if your removal company will be sending your belongings as a ‘part load’. This means that if you do not have a full container worth of possessions they are packed along with the possessions of another client – removal companies often operate this kind of load for efficiency and cost effectiveness.
  • It is a good idea to pay for your removal company to pack your goods, as they can ensure that these meet the requirements of customs in your new country. Make sure that before they do, though, you are ruthless in sorting out exactly what you need to take with you. Do you really want to pay to move clutter from one country to the other, or for items that you can easily replace in the new country?
  • Your removal company will visit your home in the months before your move to survey your belongings and put together a quote, and at this point you can discuss exactly what you want to take with you. They will also be able to advise you about electrical goods and whether these can used safely in your new country with different power provisions.

Words by Overseas Guides Company.com, publishers of buying guides in over 15 countries, 0207 898 0549.

Singapore tourism spurred by sport

Singapore is looking to accommodate the increasing pool of sport tourists by hosting events such as the Women’s Tennis Association tournament and the FINA Swimming World Cup to boost tourist traffic to the country. The city-state is seeking various sporting events for its $955m Singapore Sports Hub to follow on from their success of hosting the WTA final, which attracted 130,000 spectators, for the first time in 2014.

Steps were taken in 2008 to attract sport enthusiasts when the city debuted the Singapore Grand Prix

The city, which is home to the Asian leg of the Formula One series, posted government figures at the end of 2014 showing that international visitor arrivals for that year dropped 3.1 percent year-on-year to 15.1 million, the lowest since the financial crisis. This decline was attributed to political unrest in Thailand, the Malaysia Airlines’ twin tragedies and the decline in Chinese tourist arrivals.

Steps were taken in 2008 to attract sport enthusiasts when the city debuted the Singapore Grand Prix which earned £120m from each race. The annual three-day event has attracted more than 250,000 international visitors over the past seven years and PwC experts claim that Singapore is set to claim an even bigger portion of the global sports market, which is estimated to reach $145bn by 2016. This year alone, the city-state will play host to the Southeast Asian Games, Barclays Asia Trophy and the IRB Sevens World Series, which is the latest world-class event to become an annual fixture.

Listing Singapore as one of the best countries to travel to in 2015, Lonely Planet said: “As one of the world’s most multicultural cities, Singapore is always celebrating something. But Singapore has an extra special reason to put on her party hat in 2015, for it’s her Golden Jubilee.” The buzz surrounding this celebration, coupled with a weaker local currency and the city’s growing image as an international sports hub, is expected to help boost tourism in the upcoming year.

Estonia

In the same way that Icelanders jest about how everyone on the island appears to belong to a rock band, in Estonia’s charming medieval capital, Tallinn, people can often be heard laughing about the outrageous percentage of residents who now seem own a private company. Oddly, however, this is not far from the truth – the introduction of digital identity cards in 2002 provided Estonia with the most highly developed national ID card system in the world. Over 4,000 public services are available online to locals, including the use of digital signatures, access to e-prescriptions and medical records, and proof of identity when using online banking. As a result, e-residents can set up a new business in mere minutes and run the entire enterprise online.

E-residents can set up a new business in mere minutes and run the entire enterprise online

Welcoming visitors
In December 2014, the process was opened to foreigners for the first time. These so-called ‘digital residents’ can now obtain their own Estonian ID card, providing them with access to the country’s plentiful e-services. While the project is still in the early stages, the country’s CIO, Taavi Kotka, is already hopeful of having 10 million digital residents across the globe by 2025. Nevertheless, he admits that he was not expecting quite the level of interest in the venture that has been shown so far: within the first 24 hours of it being announced, thousands of future residents flocked to the project’s website in order to register for more information.

Interestingly, only 25 years ago the mere concept of owning a private company was one that did not exist in the country. After securing freedom from its Soviet occupation, Estonia fought to become a pioneer of new information technologies. In only a few years the country’s schools became computerised, free Wi-Fi became a civil right, and the nation gave birth to several peer-to-peer services, including Skype and Kazaa.

While the country is rich in staggering natural beauty – including vast areas of forests that, in winter, bear a magnificent resemblance to CS Lewis’ Narnia – Estonia has few resources. As a result, innovators in the country have made keeping costs down a priority, particularly by looking for smarter ways in which to build efficient systems. And they have obviously succeeded: during his visit to Estonia in 2014, US President Barack Obama commented that he should have hired Estonian coders when building the ObamaCare website – an expensive project with a disastrous rollout. Signing documents digitally alone saves Estonia two percent of GDP annually – and this is but one of the various e-services that Estonian companies and citizens use daily.

Digital democracy
On any given election day, there will be an Estonian sitting in a coffee shop in Malaysia or Mali, casting a vote for their local election thousands of miles away from home. Using only a mobile phone or laptop, Estonia’s impressive online database can recognise a resident’s act of digital democracy from the other side of the globe. Already, around 20 percent of Estonians are choosing to vote online.

Furthermore, the country now has plans to open data embassies in cities all around the world. Critical information will be securely stored in servers outside of Estonia itself, meaning that even if services within the country fail for a period, e-services will continue to function normally. This innovative scheme ensures the safety of the country as a whole: even if Estonia is attacked physically, its online functionality – and therefore its vital public services – will not be affected.

Getting things right
Making digital democracy work securely and transparently is important for Estonia. The country’s residents are committed to the mission, considering it akin to putting a man on the moon.

“It’s much more important, I think, than getting a medal”, says Edward Lucas, a journalist and Estonia’s first foreign e-resident. This mentality is supporting the nation through a period of overhaul and innovation – there is always the possibility of things going wrong, but with this pioneering mindset, Estonians are excited to teach the rest of the world how to get things right.

For further information visit www.e-estonia.com/e-residents, or www.investinestonia.com

Gstaad Palace

When the Gstaad Palace opened for the first time in 1913, it was celebrated for being a truly modern hospitality icon. Over a century later, the hotel has become known as a classical masterpiece, continuing to offer some of the finest service in the region. The Gstaad name is synonymous with sophisticated holidays in an unspoiled natural environment. Offering a unique juxtaposition between modernity and tradition, Gstaad Palace makes a point of supporting traditional lifestyles, crafts and architectural forms.

The enormous, far-reaching appeal of this stylish and traditional resort has been summarised time and time again with the German word ‘gemütlich’ – warm, restful and friendly. When visiting the alpine resort, actress and long-time resident Julie Andrews described it as the “last paradise in a crazy world”.

The hotel’s guest list reads like a who’s who of the international jet set

Illustrious clientele
The turreted landmark in Switzerland’s Saanenland valley embodies such a philosophy through seamlessly combining grand hotel glamour with its natural alpine cosiness. The hotel’s guest list from the past century reads like a who’s who of the international jet set, including a collection of Hollywood names, European presidents and managing directors of globally operating firms.

Today the 101-year-old fairytale castle is in the hands of the third generation of the Scherz family, who are committed to maintaining the original objective of their lineage. Satisfying their guests’ every need and creating a pleasant, relaxing atmosphere are the staff’s main goals; something that is noted in the hotel’s own maxim: ‘every guest is a king, and every king is a guest’.

Rent a palace
Nestled in an environment that couldn’t be more inviting to groups and business clienteles, Gstaad’s ‘Rent-a-Palace’ scheme gives visiting delegates the chance to hold the keys to one of the world’s last family owned and run grand hotels in their own hands. Reserving the entire Gstaad Palace is an appealing alternative for large groups and conference assemblies, providing exclusive access to the historic resort and its facilities. Guests are also given the full attention of the hotel’s dedicated staff, guaranteed privacy for all meetings and events, a luxurious setting complete with spectacular views of the Alps, and a vast selection of amenities and recreational facilities within easy access.

There are five conference rooms on site, ranging in size from 200sq ft to more than 2,000. All meeting rooms are fully equipped with the resort’s own high-specification technical conference equipment. Additionally, 104 guest rooms and suites offer majestic mountain vistas, while five different restaurants famously serve culinary delights provided by the hotel’s award-winning executive chef Peter Wyss. Guests also have use of the hotel’s expansive Palace Spa, which ranks among the most beautiful in the Alps, as well as four tennis courts, a squash court, and Gstaad Palace’s own nightclub, GreenGo.

In the Gstaad region, guests have access to a unique selection of first-class activities set in idyllic natural surroundings. Countless leisure time opportunities are on offer, including heli-skiing, hot air ballooning, river rafting and canyoning. Alpine authenticity, proudly maintained traditions and a touch of glamour give the area an unmatchable air of beauty, making Gstaad so refreshingly different from the rest of the world.

For further information contact +41 (0) 33 748 50 00

PUNTACANA Resort & Club

When Grupo PUNTACANA was founded in 1969, its organisers’ intention was to construct a resort and real estate community that respected the natural habitat of Punta Cana, at the same time offering a world-class holiday experience. Since then, while maintaining this dedication to sustainable tourism, the group has grown significantly.

PUNTACANA Resort & Club, the group’s flagship establishment, has expanded to cover over 26 square miles, and now encompasses the luxury boutique hotel Tortuga Bay, the Westin PUNTACANA Resort & Club, the Four Point by Sheraton PUNTACANA Village, the Six Senses spa, the PUNTACANA Ecological Foundation, five residential communities, a full-service marina, eight restaurants, a shopping village, two golf courses comprising 45 holes, and, most notably, Punta Cana International Airport.

For many years, Grupo PUNTACANA has been one of the most competitive businesses in the tourism industry, both nationally and internationally

In 1997, Julio Iglesias and Oscar de la Renta joined the group as co-investors, and since then have made PUNTACANA Resort & Club their life’s work. In the years since, the company has had more than its fair share of successes: in the last 12 months alone PUNTACANA Resort & Club has celebrated its 45th anniversary, launched an app, seen increased mobile responsiveness, unveiled new websites, constructed a new tennis centre, supported a successful year-long community project, and overseen the construction of a brand new terminal at Punta Cana International Airport.

World class transport
One of the busiest airports in the Caribbean region, Punta Cana International receives over 5.1 million passengers every year – with the brand new Terminal B alone capable of handling more than two million passengers annually. This structure will set a precedent for the Caribbean tourism industry as a whole, along with air transportation business in the Dominican Republic.

Frank Rainieri, co-founder of Grupo PUNTACANA, said, “From conception to development, the new structure has been a labor of love and great anticipation for Grupo PUNTACANA and our valued guests of PUNTACANA Resort & Club. Our goals are to expand our air capacity and passenger ease to the region, while our mission remains deeply rooted in sustainability and energy savings throughout the facility.”

The 33,000sq m sustainable structure, which has been built to accommodate 6,500 passengers daily, has two passenger levels and a third mezzanine for airline offices, in which LED lights are used in a bid to reduce energy consumption. The departure area has 50 check-in desks, an air-conditioned concourse equipped with seven jet bridges and nine departure gates, while the terminal itself offers a food court, a modern VIP lounge, duty free stores, a champagne bar and a children’s playground. Passengers will also have access to the airport’s Wi-Fi, as well as a recharging area for personal electronic equipment.

VIP treatment
Although it is located less than 10 minutes away from PUNTACANA Resort & Club, the airport has been strategically designed to ensure that guests at the resort are entirely undisturbed by air traffic. Visitors are therefore free to enjoy the peace and natural beauty of the area while still benefitting from the close proximity to Punta Cana’s international air links. VIP services can be arranged for passengers, allowing them to be greeted planeside, whisked through security and chaperoned to their final destination. For departing flights, VIP attendants will escort passengers through the entire check-in, security and immigration processes, and then deliver them to a private lounge until their flight is ready for departure.

For many years, Grupo PUNTACANA has been one of the most competitive businesses in the tourism industry, both nationally and internationally. With 45 years of experience, the group has evolved in order to suit modern needs while maintaining its founding principles – and, as a result, has become a pioneer through the development of a unique tourist destination.

AirAsia’s Tony Fernandes sets his sights high

The charismatic, eternally optimistic leader of AirAsia has been in the spotlight in recent months for far more tragic reasons than he is generally accustomed to. Malaysian-born Tony Fernandes has handled the aftermath of the AirAsia flight QZ8501 crash of December 2014 with considerable compassion, demonstrating a serious determination to uncover what caused the disaster. Using Twitter, Fernandes described the crash as his “worst nightmare”. He has engaged with the families of the victims, and has continually attempted to keep the world up to date with his company’s efforts to recover the bodies of those lost in the disaster.

After the crash, he rushed to the Indonesian city of Surabaya – where the flight had departed from – and set about coordinating the recovery efforts while also attempting to comfort the families of those on board the plane. Such actions are rare in many industries, but Fernandes has taken full responsibility for leading the effort to help those affected by the tragedy.

Aside from AirAsia, Fernandes has pumped money into a range of different business ventures

Breaking through
Such an involved approach is what Fernandes has become known for during his entrepreneurial career. He came to prominence at the turn of the century, after his acquisition of the heavily indebted Malaysian state-owned airline AirAsia. The deal was struck in October 2001; just weeks after the September 11 attacks in New York severely damaged the value of airlines, as well as the reputation of the industry as a whole. As a result, Fernandes secured the company at a sizeable discount.

His strategy was to offer a budget travel service to the Asian market, much like the ones that had become increasingly popular across Europe in the preceding years. Such was his determination that he mortgaged his home and used his own savings to buy the ailing airline, taking on $11m worth of debts in doing so. However, within one year he had transformed the firm – it broke even, and even paid off all its arrears.

In November 2004, Fernandes took the company public, leading to the initial public offering being 130 percent oversubscribed. His strategy in reversing the fortunes of this struggling airline lay in opening up the Asian market, creating new connections between destinations at a far cheaper price than people had been used to. According to Fernandes, around half the airline’s passengers are first time flyers, emphasising just how successful AirAsia has been in transforming air travel in the region. Although it has led to a number of rival budget airlines emerging across Asia, Fernandes’ firm remains the largest, flying to 65 destinations across 18 countries, primarily across the Association of Southeast Asian Nations (ASEAN).

Speaking to management consultants McKinsey last year, Fernandes reflected on the changes that have occurred within his industry over the last 14 years: “I went out there and built an ASEAN airline by putting airlines in four countries. I found ways of doing it. I didn’t wait for the ASEAN community. And we’ve connected ASEAN. 60 percent of our destinations are destinations that were never done before within ASEAN – we built an ASEAN tourism market.”

He added that the close economic ties between ASEAN countries means there will always be opportunities for his airline. “For AirAsia, I’m hoping that an economic community will help reduce costs by having common standards: one air traffic control system, one engineering system, one [set of] standards. And obviously open skies — true open skies — and common ownership. As an ASEAN company, why can’t I own 100 percent of a Filipino airline? And why can’t a Filipino own 100 percent of a Malaysian carrier? That, I think, is what I’ll be pushing for.”

Humble beginnings
Born in Kuala Lumpur in 1964, Fernandes studied in London at Epsom School before furthering his education at the London School of Economics. Now aged 51, he has amassed a personal fortune of roughly £400m. His career, however, began under the tutelage of one of the world’s most high-profile and charismatic entrepreneurs.

Before embarking on his shake-up of the airline industry, Fernandes worked in the record industry. While living in London in the late 1980s, he worked under Richard Branson for two years as the financial controller of Virgin Records. Branson’s entrepreneurial and charismatic spirit seems to have had a great impact on Fernandes, who has since tried to emulate his former employer’s habit of entering into many different markets.

After losing a bet against Fernandes, Richard Branson had to dress as an air stewardess and work onboard an AirAsia flight
After losing a bet against Fernandes, Richard Branson had to dress as an air stewardess and work onboard an AirAsia flight

Aside from AirAsia, Fernandes has pumped money into a range of different business ventures: in 2007, he launched the Tune Hotels budget hotel chain, which holds properties throughout the Far East, Australia and the UK, and in 2010 he founded the Caterham F1 racing team, which also acted as a re-launch of his original Lotus Racing team. He eventually sold the team last July, but not before raising his profile considerably off the back of the world’s most glamorous sport.

Fernandes’ love of sport has also been seen through his affiliation with English football. For many years he professed a devotion to West Ham Football Club, claiming that he wanted to acquire the club from its current owners. However, after he was rebuffed in early 2011, Fernandes turned his attention across London to the newly promoted Queens Park Rangers (QPR), and promptly became the club’s majority shareholder. Due to the unpredictable nature of this high-profile game, his leadership of QPR over the last four years has been tumultuous – although most fans seem to have bought into Fernandes’ seeming passion and commitment to the success of the club.

The public eye
Budget airlines tend to rely on the charisma of their owners, along with various publicity stunts, to propel their success. While Ryanair boss Michael O’Leary has become renowned for his outlandish claims about what traditionally basic services he plans to charge passengers for next, Fernandes has cultivated a far friendlier and more personable image. He frequently engages with passengers on Twitter, as well as often communicating with QPR supporters about the fortunes of the club – although this might be a decision that he sometimes regrets.

His acquisition of multiple sports teams has often been seen as a nothing more than a trick designed to raise his global profile – though he genuinely seems to have a passion for both Formula 1 and football. Nonetheless, Fernandes has not been averse to the occasional publicity stunt: in 2013 he even had a bet with his former mentor Branson over a Formula 1 race, which resulted in the British entrepreneur having to dress an as an air stewardess and serve passengers on an AirAsia flight.

Dreaming big
Such is his fame and success in Asia that Fernandes was appointed figurehead of the continent’s version of The Apprentice in 2013. By offering businessmen and women the chance to work alongside Fernandes within his growing business empire, the show has been received by a huge amount of enthusiasm from across Asia.

Fernandes’ ambitions for his empire are typically grand – he has even said that he hopes AirAsia will one day become “as well-known as Coca-Cola”. And while this might seem like a fanciful target, the rapid increase in air travel across Asia and the determination that Fernandes shows means it might not be beyond the realms of possibility.

2015 started off in the worst possible way for AirAsia, but Fernandes’ handling of the tragedy has been widely praised. His attitude is one of a more compassionate and engaged company chief, and it is perhaps an example that many others might choose to follow in the future.

Appetite for foreign property fuelled by right conditions in 2014

In terms of increasing popularity, Spain, Italy and Portugal were star performers in 2014, with Ireland and Turkey also seeing respectable growth in enquiries. Interest in France, already a very popular destination, also rose marginally.

During 2014, OverseasGuidesCompany.com attracted a total of 42,048 enquiries, in the form of downloads of free Buying Guides, such as SpainBuyingGuide.com and PortugalBuyingGuide.com, compared to 37,449 in 2013. The period of April to June, key overseas property viewing time, attracted the highest number of downloads, namely 11,740 across all countries.

It certainly seems that rock bottom prices, a stronger pound and cheap euro mortgages were attracting British buyers to Europe in 2014. However, unlike other years, the second quarter was stronger in terms of leads than the third, which is likely to be linked to two things. The uncertainty caused by the Scottish Referendum in September could have caused a drop in enquiries in Q3, while increased enquiries in Q2 could have been triggered by the exchange rate swinging back in favour of Brits in April following lows of £1/€1.19 in March.

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Note: ‘Others’ refers to enquiries with no specified country that came via a third party

Spain versus France
Spain spearheaded the resurging interest in foreign property in 2014, notching up 10,540 enquiries – a 27 per cent year-on-year hike and a hefty 1,808 more than France. The Costa Blanca and Costa del Sol remain key buying areas for foreign purchasers.

France held the number one spot in 2013, ahead of Spain by 244 enquiries, but growth of just two per cent in 2014 knocked it down to second place. France’s market remains geographically broad, but popular areas still include the South-West, Languedoc, Poitou-Charentes and Brittany/Normandy.

Growth markets
Portugal racked up a staggering 39 per cent year-on-year increase in enquiries in 2014, driven by foreigners snapping up discounted beach property in the Algarve. Italy recorded an equally impressive 26 per cent rise, while double digit growth in enquiries was also achieved for Ireland (10 per cent) and Turkey (11 per cent).

graph-1
Note: ‘Others’ refers to enquiries with no specified country that came via a third party

Words by Angelos Koutsoudes, Head of Overseas Guides Company.com, publishers of buying guides in over 15 countries, 0207 898 0549.

Katara Hospitality leads innovation in Qatar’s hotel industry

Katara Hospitality has undergone considerable change and growth since it was established in 1970. For over 40 years, the company has been investing in peerless hotels in Qatar and growing its collection of iconic properties in key international markets, all the while ensuring that its valuable roots are maintained. Today, with these principles still in mind, the company has its sights set on a glorious future.

Katara Hospitality’s success has been built through years of hard work and strategic planning. From its outset, the company implemented a pioneering approach in developing the hospitality landscape in Qatar.

A strong start
Since it was set up, the company has been at the forefront of Qatar’s hospitality development. The firm has witnessed a series of firsts since its creation, when the government of Qatar established it as Qatar National Hotels (QNH). This company became the managing force behind The Gulf Hotel (now the Doha Marriott); the country’s first five-star hotel. Subsequent hotel openings included the Sheraton Doha in 1982 (Qatar’s first internationally branded hotel), the Ritz-Carlton in Doha (the tallest building in Qatar when it opened in 2001) and the Sealine Beach Resort (the first leisure resort in Qatar). Sharq Village and Spa was then the first luxury resort in the country, with the Six Senses Spa being the largest of its kind in the region.

As of the end of 2014, the company already had 30 hotels in operation or under development

2006 saw the company undertake its first international venture with the acquisition of the Renaissance Sharm El Sheikh in Egypt. The year 2012 then marked another major milestone in the company’s history when, during a wave of strategic expansion, it seized the opportunity to redefine the brand. QNH was renamed Katara Hospitality, allowing for the substantial growth of not only the firm’s already expanding portfolio, but of Qatar’s reputation as a key player in the global tourism market.

The rebranding allowed the creation of a completely new corporate identity for the company, generated by the adoption of a name that was vastly more relevant to the company’s international expansion plans. The word ‘Catara’ dates back to 150 AD and was originally used by ancient cartographers to refer to the area known today as the Qatar Peninsula, before European cartographers began using the spelling ‘Katara’ in the first half of the 18th century.

Surpassing expectations
As the company launched its growth plan, it set itself a target of managing 30 properties by 2016. Since then, in a dedicated mission to achieve this goal, Katara Hospitality has accomplished significant milestones in acquisition, investment, development and operations. As of the end of 2014, the company already had 30 hotels in operation or under development, and therefore met its long established goal a full two years ahead of schedule. As Qatar’s flagship hospitality organisation, Katara Hospitality is worth tens of billions of dollars and has more than 6,500 rooms in 12 countries across three continents.

As Katara Hospitality now looks towards its next target of adding another 30 properties to its portfolio by 2026, it approaches its strategic expansion from two different perspectives – in Qatar itself, the company has shaped the hospitality landscape for over four decades and is now a significant part of the infrastructure that is fundamental to the country’s development. When investing abroad, however, the organisation acts as the hospitality flagship of the country, representing an industry that is an essential factor in Qatar’s economic diversification.

Keen on preserving hospitality heritage, the company acquires spectacular properties that once set the standards in the sector and years later still represent some kind of legacy. Katara Hospitality then further invests in these historically iconic hotels to restore them to their former glory, turning them into thriving businesses while ensuring that their history is respected and preserved.

Collecting gems
International properties such as The Peninsula Paris, InterContinental Carlton Cannes, Le Royal Monceau Raffles Paris, Raffles Singapore and The Savoy in London – as well as upcoming hotels such as the Bürgenstock Resort Lake Lucerne and Royal Savoy Lausanne – are, or will be, jewels of the global hospitality industry, and are all part of the distinguished Katara Hospitality portfolio.

When it comes to the strategy for investing abroad, Katara Hospitality does not focus only on acquiring existing iconic properties. In line with its commitment to preserving heritage, the company also creates new icons by turning assets that were designed for other purposes into true hospitality gems. The Tazi Palace in Tangier, for example, was originally designed to be a royal residence, but will soon be transformed into a luxurious palace hotel. An establishment will be created within the original building’s magnificent shell, with an extension tastefully added to complement the historic structure’s refurbishment.

Katara Hospitality is a company with a sound financial background and a clear outlook on its projected business path. As it continues to expand its footprint across the world, Katara Hospitality follows a healthy diversification strategy, aiming to create a network of four- and five-star business hotels and leisure resorts in some of the world’s key
tourist destinations.

This business-driven approach ensures that a balance is met across assets of both short- and long-term profitability, and that the company’s cash flow projections adequately support its development. At the same time, when engaging in a project, one of Katara Hospitality’s main priorities is to look for something truly unique – something that sets it apart from the rest of the already massive hotel industry. By always taking into account the return that the hotel is likely to yield, each new property attained by the company adds an exceptional new dimension to the business.

The Six Senses Spa at Sharq Village and Spa
The Six Senses Spa at Sharq Village and Spa

An eclectic portfolio
Currently, the properties owned and managed by Katara Hospitality form an eclectic portfolio of hotels that cover a series of customer demands; from those of high end business travellers to more cost-conscious ones. All the while, the properties also cater to the needs of the MICE segment and offer guests outstanding recreational facilities.

In line with the Qatar National Vision 2030, which aims to lead the country on its path of economic diversification through recognition of the increasing demands for international business tourism, Katara Hospitality is also focusing on developing a new network of first class business hotels. Its Murwab Hotels brand will be at the forefront of this development.

The firm’s contributions to the hospitality landscape have been recognised on a global scale, leading to the company winning a number of awards. Just recently, Katara Hospitality was named the World’s Leading Hospitality Company at the 2014 World Travel Awards, after being previously recognised as the Middle East’s Leading Hospitality Development Company in May 2014 and the World’s Leading Hospitality Company in December 2013. The company has also received significant regional recognition, being named the Hospitality Company of the Year at the fifth Arabian Business Qatar Awards and the 2014 Hospitality Achiever at the Inaugural Qatar Enterprise Agility Awards.

Such achievements have propelled the organisation into the global spotlight, meaning that the Katara Hospitality brand is now increasingly and internationally associated with excellence in hospitality development. As it continues to produce iconic hotels across the globe, Katara Hospitality is developing a reputation as a Qatari organisation that brings heritage properties up to a world class, modern standard in key international destinations. With its collection of award-winning hotels, Katara Hospitality is investing today for future generations, with properties that are currently under renovation or development already set to redefine the standards in the global hospitality industry.

The Kent theme park: could Paramount Pictures’ project work?

A £2bn budget, five years of construction, 27,000 new jobs, 800 acres of land and an anticipated 50,000 visitors per day – the developers of the Paramount Pictures entertainment resort are certainly not holding back on their plans for what has the potential to entirely transform the local landscape and economy… or be a colossal waste of time, energy and – fundamentally – money.

The developers at London Resort Company Holdings (LRCH) are doing everything in their power to convince locals that the outcome will be the former. The aim is to create a world-class entertainment resort to rival amusement-park titan Disney World, with a total of 50 attractions; including roller coasters all themed around famous Paramount hits, live music venues, cinemas, restaurants, and – last but not least – Europe’s largest indoor water park. All of this will be located on the Swanscombe Peninsula in north Kent, England, on the site of a former cement plant.

Just a short distance away from an international rail station, with 20-minute and two-hour connections to London and Paris respectively, the project is being touted as one of the most significant entertainment developments ever undertaken in Europe. The initial capital is being provided by LRCH owners, Kuwaiti European Holdings, who hold a 75 percent stake, while the remainder will come primarily from various private equity funds. But, contrary to popular belief, Paramount Pictures itself will not be involved in the project – aside from a licensing agreement allowing the use of a variety of its brands, with the BBC having also struck a similar deal.

290m

People visited US amusement parks in 2010

€8.6bn

Is contributed to the European economy through the industry each year

While proceedings have been fairly slow off the mark, with the opening date already having been pushed back by two years, the biggest nod to the project’s progress so far came when landowner Lafarge Tarmac signed an agreement in January, giving it the go-ahead. There is still another stage of public consultations scheduled for spring 2015, which will permit stakeholders, industrial specialists and members of the local community to discuss aspects of the project. But ultimately, the park is – at present – expected to open its doors to the public in Easter 2020.

Across China a total of around 2,500 theme parks can be found, compared with just over 400 in the US

Elevated importance
The UK Government and local council are both in full support of the plan, with the former making it the first commercial venture in the UK to be awarded Nationally Significant Infrastructure Project (NSIP) status. And there are no prizes for guessing why such a venture has full government backing: “Truly successful theme parks generate a lot of tax revenue, jobs and growth for cities around the world”, says Josh Young, owner of the website Theme Park University. “Many times, governments will kick in extra revenue to provide the infrastructure (or part of it) needed to get the park open because they feel they will get it back in taxes once the park opens.”

Given that NSIP status permits the developers to entirely bypass local planning requirements, it has understandably provoked a backlash from many nearby residents, with the most pressing issue being the impact it will have on traffic in the area. In an attempt to counter this negative reaction, materials displayed at one of the project’s numerous consultation events outlined what the developers will be contributing to local infrastructure in return, with plans including a new slip road and fly-over exit route on the A2. Opening times will allegedly be managed so that they avoid peak travelling times, though general confidence in this claim (especially once you consider how it will fit with the project’s plans for maximum profitability) already appears low. At present, a 12 percent increase to daily A2 traffic is predicted, and while improvements to local public transport have also been promised, current plans are relatively vague.

The local council is optimistic, however: Mark Dance, Cabinet Member for Economic Development at Kent County Council, tells Business Destinations, “Not only will Kent benefit from the park’s location, but there will undoubtedly be extra trains on HS1 to support visitor numbers, benefiting the whole of the county. Alongside that will be the extra jobs created during the construction phase, and when it is up and running.”

Gravesham Council was heavily criticised in March 2014 when nine of its members were treated to a £15,000 transatlantic tour of three major US theme parks – Universal Studios, Disney World and Islands of Adventure – courtesy of the taxpayer. Their defence was that the cost of the trip will eventually be reimbursed by the project’s developers – though questions over whether all nine members were strictly required on the trip, and whether they had to go quite so far afield when Disneyland Paris resides virtually on their doorstep, remain unanswered.

But the best way of identifying how to move forward with the Paramount project is, of course, to look back. As the saying goes, history has a funny way of repeating itself – and, despite a never-ending plethora of past mistakes to learn from, the theme park industry is no exception.

Chasing the mouse
Take Nara Dreamland: a Japanese venture that opened in 1961, designed to be an exact replica of southern California’s Disneyland, right down to a nearly identical Main Street USA. At the height of its success during Japan’s post-WWII boom, the park enjoyed attendance numbers of 1.6 million per year – but by the early 2000s, that figure had dwindled to around 400,000. Things first started going downhill when Tokyo Disney opened its doors in 1983 – however, it was the opening of Universal Studios Japan, just 40km away in Osaka, that was the final nail in the coffin, and the lights on Nara’s Main Street went out for good in August 2006. It simply didn’t stand a chance against the bigger names with bigger budgets, having already become run-down long before its demise. And ultimately, even its highest attendance figures look rather pitiful when compared to the fact that, in its first year of operation, a mammoth 11 million visitors passed through the gates of Universal Studios Japan.

Considering this, simply bearing the Paramount Pictures name gives the Swanscombe Peninsula project a significant advantage over Legoland Windsor, Merlin Entertainment’s Thorpe Park and Chessington World of Adventures – the park’s main UK competitors, all of which also reside within an hour of London. “It has many things going for it – like the familiar brands of Paramount Pictures, which owns Star Trek among others, and the BBC, which gives them the rights to the likes of Doctor Who and Sherlock”, adds Young. “However, who’s to say that Doctor Who will be as popular in 2020 as it is now? It’s always a bit of a guessing game, considering you’re creating attractions so far in advance.” »

Blind enthusiasm
The amusement park industry in China has also spun out of control over the past 15 years. Across the country, a total of around 2,500 theme parks can be found (compared with just over 400 in the US); 70 percent of which lose money, 20 percent break even, and just the remaining 10 percent actually turn a profit. Many of these parks are state-owned, acting as a sort of goodwill gesture to the public, and function by charging lower admission prices and remaining open during the low season. Unsurprisingly, they usually don’t rake in the big bucks.

In the case of these failures, a sizeable portion of the blame lies at the feet of local governments, who overzealously encourage the sloppy construction of such theme parks. Former mayor of Shanghai, Zhu Rongji, hit the nail on the head when he asked in 2003, “Theme parks in China are popping up everywhere… Why are you doing this? We’ve got millions of farmers to feed, and all you want to do is build theme parks?” It would seem that while private operators, of course, place a heightened focus on profitability, many others suffer from inexperience and lack of planning.

Overshooting the market
But when things do go wrong, it can’t always be blamed on the competitiveness of the market. “In general, it is critical that new theme parks are sized to the markets being served”, says John Gerner, Managing Director of Leisure Business Advisors LLC. “It is much easier to expand if market demand is more-than-expected than it is to shrink.”

Young notes that, generally speaking, theme parks fail for the same reasons as most other businesses: poor judgements and bad decisions made with regards to marketing, pricing, location and branding, among other factors. “Theme parks fail due to lack of planning years in advance. Factors such as how to market properly, how easily accessible the location is to both locals and tourists, year-round weather conditions and many more all need to be taken into consideration.”

The Swanscombe Peninsula project is not the first Paramount Pictures venture that has trickled into the world of amusement parks: there were previously a total of five Paramount parks across North America, but these were all sold and eventually re-branded during a major company overhaul in 2006. In 2007, plans for an additional Paramount Park to be opened at the Dubailand complex in the UAE were announced – but since then no further developments have emerged, and it is widely assumed that the project has been abandoned.

A similar Paramount venture in Murcia, southeast Spain, has been in the works since 2010. However, aside from a stone-laying ceremony in 2012 and some small-scale work on nearby road infrastructure, little progress has been made – and with the opening date having already been pushed back from 2015 to 2017, naysayers have been given plenty of ammunition to work with. A small bout of optimism was then produced by the announcement of Corvera International Airport’s construction nearby – but similar problems have plagued this development, and together the two projects form a twin saga of sluggish progress and delayed completion dates.

The American dream
Considering Paramount’s history with theme parks, it would appear that the sceptics aren’t entirely out of line. Granted, the Swanscombe Peninsula project will certainly benefit from an advantageous location so close to the capital, but it only takes a swift glance across the English Channel to see how even that isn’t always enough. The potential for great success at Disneyland Paris was judged solely on the incredibly positive reception to Tokyo Disney, which continues to thrive to this day – but while the park is located just a 40-minute drive from the heart of Paris and possesses the supreme advantage of bearing the Disney brand, as it turned out, the French just didn’t buy into the American dream like the Japanese did. In addition to this (and an ongoing pricing struggle), a fundamental issue was that the government’s over-encouragement, based on the additional jobs and the economic activity that it would provide, essentially set the park up for failure. Disneyland Paris still welcomes visitors today, but after being plagued by years of financial woes and dwindling visitor levels, it is largely propped up by the continuing prosperity of its parent company.

And an over-enthusiastic government sounds somewhat familiar – the words ‘Nationally Significant Infrastructure Project’ spring to mind. And while the support of the state is important, it simply cannot represent the sentiment of potential paying customers. However, the Paramount Park’s collaboration with the BBC is important here – bringing together attractions based on both Hollywood blockbusters and long-time British favourites could be how the Paramount Park sidesteps another potentially negative European reception to American values.

With a grand opening scheduled to take place half a decade away at the very earliest, it’s simply not possible to know what kind of climate the park will be operating in. £2bn of investment and a status of elevated importance is all very well and good, but whether or not the project will be a smash hit or box office flop is a decision that ultimately lies with the public.

Istanbul

Istanbul is a thriving business destination. The financial capital of Turkey, the city plays host to continually expanding facilities, a mass transportation system and a number of high quality hotels, as well as several conference and convention venues. Comprising 39 district municipalities and with a population of 14.2 million, it is perhaps unsurprising that Istanbul has been voted as the world’s ninth most cosmopolitan city by The Ultimate Urban Guides 2014.

The diverse city accounts for close to one fifth of Turkey’s population and one third of its economic output. Istanbul contributes $301bn to Turkey’s GDP each year and, being the country’s largest industrial centre, approximately 35 percent of the country’s industrial labour is employed within the city. As the nation’s unquestionable leader in job creation, Istanbul is renowned for being Turkey’s most influential city – socially, economically and culturally.

Istanbul accounts for close to one fifth of Turkey’s population and one third of its economic output

A city of opportunity
Istanbul is home to some 606,000 students studying across 49 universities, giving it the youngest population of any European city, according to Eurostat. This number of high-quality educational institutions, teamed with celebrated cultural diversity and an enviable lifestyle and climate, has transformed the region into an internationally recognised hub for young professionals.

The city is a natural gateway between the European and Asian continents. Divided by the Bosphorus Strait – one of the world’s busiest waterways – Istanbul’s natural beauty and rich history of over 8,500 years is seamlessly combined with a modern capacity for trade and productivity. The city’s exciting atmosphere stems from its unique union between traditional splendor and contemporary infrastructure; a combination that makes it an ideal place to meet for business.

Named in 2013 as one of the world’s top 10 congress destinations, as well as the world’s number one congress destination with more than 500 delegates, by the International Congress and Convention Association (ICCA), Istanbul has the capacity and the charm needed to host any business event. With venues that can seat up to 30,000 participants, the city has truly earned its ICCA position as the eighth best congress destination in the world. As the host of 409 tradeshows during 2014 alone, Istanbul is quickly climbing the global ranks as an influential meeting spot.

The metropolitan city boasts over 170 four- and five-star hotels, with an overall sleeping capacity of almost 94,000. This number is set to increase by 47,000 in the coming months as more hotels, including several internationally recognised brands, are constructed. Tourism in Istanbul is a major contributor to the country’s economy, with over 11.8 million people visiting the city annually. This high volume of travellers makes the city the sixth most popular destination in the world, in addition to being the most popular travel destination in the world 2014 as voted by TripAdvisor.

Global connections
With seven convention centres and three exhibition spaces, Istanbul offers three separate but combinable congress venues across the airport district, the Congress Valley and the Golden Horn. With unique incentives afforded by its historic attractions, Istanbul presents meeting planners with a variety of remarkable options for creating truly outstanding events. Few other cities in the world are fortunate enough to boast a series of attractions dating from the fourth century, as well as sanctuaries from three major religions.

With airports on both the European and Asian sides of the city, Istanbul is accessible from anywhere in the world. Served by nearly 300 international airlines – including its own Turkish Airlines, which flies directly to more than 260 destinations from Istanbul – the city is within six hours’ flying time for over two billion people.