Since it was established in 1987, Holiday Autos has had a long history in winning industry awards (138 to be exact) and every award has provided the motivation to continue leading the industry in innovation, customer service and continuous improvement in making your purchase experience quick and easy. It is therefore with great pleasure that Business Destinations announces that Holiday Autos has been named Best Car Rental Company in the Middle East, 2011.
Holiday Autos were the pioneers in the broker model and have grown since then to become the world’s largest and leading leisure car rental broker by excelling in efficiency and quality. With several country offices spanning the globe, the firm best placed to provide the broadest range of product available, the most competitive prices, and most flexible solutions, thus offering the greatest value.
In light of this, Holiday Autos continue to be committed to making the car hire experience as easy and stress-free as possible for customers and in the coming decades intends to build on our experience and bring increasing clarity in a crowded marketplace.
Over the last 24 years strong relationships with car hire partners have been developed which means that the best possible service, prices and availability for customers is negotiated. Holiday Autos customers can also access to hundreds of different car types from the biggest brands to the best local suppliers in each destination and is regarded as a market-leading, trusted brand in the car hire sector. Last year, more than 100,000 customers recommended the service to family and friends.
Strength through credibility
During the long period Holiday Autos has been in business, the company has built strong credibility with customers and trade partners by consistently delivering quality products and services. There is immense confidence in the Holiday Autos brand worldwide and this is further enhanced by partner companies, which are industry leaders in their own right, such as lastminute.com and travelocity.
This confidence is also supported by parent company Sabre Holdings, which is the world’s leading provider of technology solutions for the travel, air transportation, hospitality industry and retail travel products for travellers and corporations. Sabre Holdings established in 1960 and headquartered in Southlake, Texas, USA, now employs approximately 10,000 employees in 60 countries.
Due to the buying power generated from an excess of 10m car rental days and over £220m sales annually, Holiday Autos are able to negotiate extremely competitive rates with suppliers worldwide, thereby offering a product in the market which has one of the lowest rates. So confident is Holiday Autos of this that they guarantee to beat any like-for-like competitor quote by US$5.00. The holiday autos product is also low-cost, fully inclusive car hire, with no hidden extras, at over 5,000 locations in 100 countries!
Customer service is key for Holiday Autos and as a service provider, and the firm takes full ownership for handling all complaints and customer queries. The Customer Queries and Complaint Handling Procedure ensures that all communiqués are logged and an acknowledgement is sent to customer within 48 hours. In the event of a customer needing to contact in an emergency or during their rental, there is a 24 hour telephone number which will be answered by a member of staff of the supplier able to assist them. This telephone number is stated on all vouchers.The current customer complaint ratio is 3-4 percent, which is one of the lowest complaint ratios in the industry.
Convenience and quality
Keep it simple with no whistles or bells, you travel and you need a car, and Holiday Autos can make this a painless experience. One price without add-on’s & with no hidden charges – you pay for everything on your credit card before you go. So when you get there, you just land, pick up and drive off. Economy, compact, to the more carbon conscious, luxury or prestige (subject to location & supplier availability). Whatever you needs, wherever you are – Holiday Autos brokers it all. No fuss, no hassle. Prices include unlimited mileage and all compulsory insurances, taxes and surcharges hence no hidden extras and rental costs are prepaid to give peace of mind against fluctuating exchange rates.
Holiday autos is a true car hire expert and continues to enhance the convenience, affordability and enjoyability of the holiday autos product. At the same time, demand the highest possible standards from our suppliers. We have strict quality control procedures including regular audits, and of course, feedback from our customers. The result is that holiday autos’ service standards are recognized as being among the best in the business.
It is true that the car hire market has become extremely competitive in recent years with many new and unknown players operating in this business, including faceless ‘metasearch’ sites set up just to compare prices and facilitate bookings. Holiday Autos prides itself on being a trusted expert in the field and communicating clearly and openly to our customers.
Business Integrity is very important and a proactive PR campaign raising awareness of ‘cowboy’ brokers in the industry was recently run to inform customers of the risks they run by not researching the website they are booking with when booking via an unfamiliar online broker. Additionally discussions with the BVRLA about creating and spearheading a code of conduct specifically for brokers to increase clarity and help reassure customers are also being held.
Holiday Autos has a “carbonwise” scheme in place to offer customers the option to offset their carbon emissions every time they rent a car. By using the online calculator customers can work out how much CO2 they will emit and then will have an opportunity to offset their car hire emission. The money goes to Climate Care, an organisation dedicated to reducing global warming. They fund projects that cut greenhouse gas emissions in developing countries, benefiting local communities.
Green cars, including hybrids, are also available in selected locations in UK, Menorca, France, Sweden, Ireland, USA and the Canaries. Discussions are ongoing with suppliers to make this booking option available in more locations. Hybrid cars are powered using either bio-ethanol fuel technology or a mix of electric and fuel technology, but all the cars can also take normal fuel.
Sustainability and community investment
Sabre Holdings as a group is committed to minimizing the environmental impact of its global operations through initiatives that include reducing the environmental footprint, promoting sustainable travel and tourism through industry advocacy, employee engagement and the development of products and services provided to customers.
Sabre Holdings also invests globally in its communities by encouraging employee volunteerism on company time and financial support, including corporate match of employee contributions. Some 25,000 volunteer hours each year supports our community-oriented and philanthropic culture, which has also helped raise more than $14m for local charities since 2000.