Precious pedigree

When fourth-generation owner Innegrit Volkahrdt took over the management of the Hotel Bayerischer Hof from her father Falk Volkhardt in 1992, one of her first tasks was the renovation of the Garden restaurant. True to the hotel’s belief that living in luxury is to live without annoying time constraints, the restaurant’s gourmet kitchen offered its largesse to guests seven days a week throughout lunchtimes and evenings.

But a hotelier’s work is never done. As a member of the Leading Hotels of the World, the hotel’s restaurants naturally attracted a cosmopolitan and demanding clientele – in substantial numbers. In 2009 the restaurant was renovated again, expanding the hotel’s offering with fresh, exciting features and adding the new gourmet restaurant Atelier.

For a hotel with such a strong heritage, change can be a huge operation. “Thorough research was required to make a break from the past; to find a style which would underscore the new but not betray the timeless spirit of the grand hotel,” says Elena del Carlo, director of public relations for the Hotel Bayerischer Hof. “The scale had to be truly international. Our prize-winning luxury is continually compared to the greatest and the best all over the world, and we must never cease to develop our own tone in providing the best service for our guests.”

That five star service has won the hotel several awards over the years. It offers 350 rooms including 60 suites; the rooms are decorated in six distinct styles, so that visitors can always expect something different, while the suites are so individual and personalised as to defy thorough description. A ballroom and 40 additional function rooms provide excellent surroundings for events with up to 2,500 people, while the Blue Spa – designed by star architect Andrée Putman – offers breathtaking views over the city of Munich and the highest levels of wellbeing service.

Renovating one of the hotel’s key venues, then, is clearly serious business.

“We asked, how has the idea of gastronomic pleasure changed in the last few decades?” says Ms del Carlo. “What has become more important? What are the demands of well-informed customers in terms of food? Service? Aesthetic atmosphere? What mood, what ambience do they seek?” Fortunately, the gastronomic side of the equation was already there with the excellent skills of Steffen Mezger, who selects the very best regional products and serves a cuisine of versatile classicism and contemporary refinement marked by Mediterranean lightness and south German influences.

The issue was not just to create a beautiful, contemporary design, says Ms del Carlo, but rather the perfect experience in the perfect place. The Belgian interior designer, art collector and antiques dealer Axel Vervoordt, primarily known for his design of private homes, luxury apartments and palaces, was brought in. With the Atelier and Garden restaurants at the Hotel Bayerischer Hof he completed his first public restaurant project.

The Garden, the main restaurant, fills the area within a tall conservatory. The indoor space offers 70 seats, and an outer area under a pergola of wisteria and clematis has 40 seats. There is a private lounge – the 20 seat Garden Salon – which shares the restaurant’s open fireplace. The decoration is authentically rustic: a Venetian hand-crafted limestone floor gives way to oak floorboards with an antique finish in side rooms; walls appear almost unplastered, while newly assembled furniture contrasts with carefully selected antiques. The unusual and reserved colour palettes all create an atelier or workshop atmosphere, feeding into the overall renovation concept for the restaurant.

The Atelier is a smaller, more intimate restaurant seating 25, with an additional ‘Privé’ with six to eight seats, separated by a mobile wall by artist Dirk Vander Eecken. A small terrace sheltered by Japanese maple, boxwood and well-grown Amur maple trees, seats a further four. Here, chef Steffen Mezger and his team offer gourmet meals with a selection of two menus, five evenings a week, from Tuesday to Saturday.

At the same time as the remodelling of the Atelier and Garden restaurants, the hotel’s guestrooms and junior suites were restyled. Investment costs for the restaurants ran to a total of €4m, and the same amount was invested in the accommodation. A further highlight by Axel Vervoordt will be presented in summer 2010: a private luxury screening room for business and private events.

Beach business

The Sheraton La Caleta Resort and Spa is the perfect place to combine business and leisure. Located in the beautiful landscape of south Tenerife, its home at Costa Adeje is an exclusive area of the island blessed with mild temperatures of 23ºC all year long.

The hotel is set on the coast within splendid gardens and features three swimming pools, six restaurants and bars, spa facilities, and numerous meeting venues allowing visitors to tailor-make their event.

Business needs are met in any of the 10 meeting and banquet rooms, as well as a multifunctional meeting room located by the pool, offering a total of 3,500sq m.

From a spectacular reception by the pool village, a cocktail on the roof terrace or an exceptional banquet for up to 600 people overlooking the Atlantic Ocean, the Sheraton La Caleta can turn any event into an unforgettable experience.

In order to ensure the success of any event, a dedicated team led by the resort’s Executive Meeting Specialist provides support all the way from initial planning to the actual day of the event, taking care of all the details needed to guarantee the smooth running of a meeting, gala dinner or celebration.

The resort is also fully equipped with high-speed wireless internet access to make it easy for visitors to connect. Guests can access the internet with their wireless laptops from any location within the resort area, as well as use the workstations equipped with internet and office applications in the Link@Sheraton area.

Organisers can make the most of all the facilities at the Sheraton La Caleta Resort and Spa with the hotel’s group offer. Special room rates start from €110 including buffet breakfast, complimentary use of the main meeting room, one complimentary coffee break, one complimentary room for every 25 paid rooms per night, and a 50 percent discount when hiring breakout rooms; as well as complimentary internet access in meeting rooms and guestrooms.

Sheraton La Caleta Resort and Spa, Calle La Enramada 9, 38670 La Caleta, Adeje, Tenerife;
tel: +34 922 162 000; luisa.garcia@sheraton.com, www.sheraton.com/lacaleta

Tactical retreat

The Ritz-Carlton, Powerscourt is an idyllic venue to hold a conference, incentive trip or off-site meeting due to its proximity to Dublin airport (40 minutes) and the city centre (30 minutes). With 945sq m of dedicated meeting space and a unique outdoor Secret Garden exclusively available for events at the hotel, this venue can cater to groups of all sizes while providing delegates with a relaxing, thought provoking environment. The resort offers a variety of activities such as golf, cycling and archery for team building, or the luxurious ESPA for a relaxing treatment or massage after a long day of meetings.

The meeting and events team at The Ritz-Carlton, Powerscourt creates unique, memorable and personal experiences for all their guests. By tailoring each event, the team promises to deliver a seamless function going above and beyond client and guest expectations. Events at the hotel are not only limited to the conference area: in the past a car park has been transformed into an impressive bar and entertainment area, and the Secret Garden has been tented to create an outdoor night club. Alternative events continue to be popular and the team is experienced at creating bespoke venues for their corporate clients. Recently they erected a marquee on the helipad so that delegates could enjoy the captivating views of the Sugar Loaf Mountain from the best possible vantage point.

Complimentary, secure and reliable internet access to guests and visitors has been introduced in all of the hotel’s guestrooms, lounges and food and beverage outlets. Guests who have their own laptop or compatible device are able to avail of this service in these selected areas of the hotel for the duration of their stay.

For groups who wish to combine their meeting, incentive or team building day with a corporate social responsibility initiative, the hotel has designed an exciting programme in association with County Wicklow’s Orchard Centre. Many organisations that already have strong environmental and ethical principles have chosen to increase their focus on these programmes in recent times. The Ritz-Carlton, Powerscourt now offers companies the opportunity to use the hotel, not only for business purposes but to give something back to the community. A typical programme at The Orchard Centre – home to the 130 cow ‘vineyard’ producing milk for Baileys Irish Cream – includes rejuvenation of the ancient Tomnafinnoge wood where the removal of growth over recent years is threatening the natural balance of flora and fauna. As the last of Ireland’s great oak forests it provides a unique social, environmental and educational amenity to the local community and visitors to the area.

The Ritz-Carlton, Powerscourt is reaching out to corporate executives, meeting planners and conference attendees in an effort to encourage the scheduling of meetings, incentive trips and annual retreats. There are many benefits to selecting the resort even during the current challenging times and with this in mind it has launched its Meetings Within Reach package with attractive rates starting from €169 per person.

Judith Heberer, UK Sales Director; tel: +44 129 667 1662; judith.heberer@ritzcarlton.com; www.ritzcarlton.com/powerscourt

Sun-drenched solutIons

The Mare Nostrum Resort is located right in front of the white sandy beach Playa del Camisón, in the best commercial area of south Tenerife, in Playa de Las Americas. Only 15 minutes drive from Reina Sofia international airport, Mare Nostrum is a collection of three hotels of four and five star quality and a state of the art convention centre: the ideal place to host big events. An awesome creative team focused on meeting clients’ needs will help from creating the concept for an event all the way through to managing its success.

The Pirámide de Arona houses a spectacular auditorium and has a total seating capacity of 1,815 delegates, with direct access from the street and hotel interiors. The stage has the option to open out onto a vast pool-side quad, large enough to seat 3,000 delegates for a dynamic display. Alternatively, this open access to the auditorium stage allows spectacular presentations – superb for a car launch. There are 26 versatile meeting rooms, accommodating from 10 to 3,000 delegates; the Hall of Mirrors has the largest capacity in the Congress Centre and is the ideal location for exhibitions, workshops and presentations.

Wi-Fi is accessible in all hotel areas, and a large selection of modern audiovisual equipment is available on request. The full time support service team provides event management, concept development and branding opportunities, as well as comprehensive ground floor service, including excursions, transfers and teambuilding activities.

The resort’s hotels offer 1,037 rooms, including 971 double rooms, 66 suites and two imperial suites. All rooms offer Wi-Fi internet access, air conditioning, a balcony, cable channels and a minibar; 102 rooms have a private swimming pool and solarium. As well as four large swimming pools and excellent tennis, squash and gym facilities, the resort offers access to a spa health and beauty centre, entertainment programmes, and a 160 seat catamaran for excursions or private events. Golf and watersport activities are available nearby.

Mare Nostrum Resort offers fine dining in several international restaurants and bars, providing a cultural mix of flavours from traditional to exotic specialities combined with exceptional service. A buffet breakfast is served each morning – the best way to start the day. The Beach Club and the Roman and Mediterranean pool terraces can be used in the evening for spectacular gala dinners with up to 2,000 delegates, live music performances, amazing fireworks and partying into the night.

Mare Nostrum Resort, Avenida de Las Américas s/n, Playa de las Américas, 38660 Tenerife, Spain; tel: +34 92 275 75 00; fax: +34 92 275 32 26; mnrgrupos@expogrupo.com; www.marenostrumresort.com

Spreading the word

Two years after its inauguration, Hilton Madrid Airport, the only hotel of the Hilton international chain in the Spanish capital, is well positioned in the meeting and conference market thanks to its proximity to Barajas Airport, the IFEMA fairground and the city centre.

In 1959, Hilton revolutionised the hotel world with the opening of the first establishment in the vicinity of an airport: the San Francisco Airport Hilton. Almost half a century later, when Hilton inaugurated its fifth hotel in the Iberian Peninsula, it reintroduced the original choice for its strategic location. Designed by architect Miguel Oliver, the Hilton Madrid Airport’s two eight storey towers are situated in a privileged place, only five minutes from Madrid Barajas International Airport and 15 minutes from the city centre.

This strategic location, as well as its design and high service standards, have made it the first stop for business travellers. A total area of 1,700sq m of meeting space is available for meetings, conferences and conventions of all types and magnitudes. These working areas (a total of 15) are equipped with the latest technological innovations, including video conference equipment and instant translation systems; naturally the whole building is Wi-Fi enabled.

The biggest function room is the Isabella Ballroom, a 755sq m venue with a capacity of 580 people. The hotel is designed in such a way that each tower can function separately, providing delegates with their own exclusive space, totally independent from the rest of the hotel guests.

The hotel offers 284 rooms across its towers. All the bedrooms have a working area equipped with multimedia technology, as well as personalised and very modern interior decoration. Guests who choose to stay in the executive rooms can enjoy the advantages of the executive lounge, which offers its own reception for check-in and check-out, refreshments throughout the day, and all the necessary features for work.

The Hilton Madrid Airport also offers Hilton’s original Relaxation Rooms; rooms designed in such a way that the space, light and colours of their elements radiate peace and harmony. They are not only spacious (45sq m), but they also have three areas with very different characteristics: one to work, one to rest and one to cool down and relax. One unique feature of these rooms is that the working area is situated behind the king size bed, concealing it from sight and helping guests completely disconnect from their work for a while. They also offer luxurious marble bathrooms, including a Jacuzzi and separate shower.

In their leisure time, guests can keep fit in the hotel gym, reduce stress in the sauna, or relax in the hydrotherapy pool. When night falls, the Ferrum Bar becomes one of the hotel’s main attractions, thanks to its modern interior decoration and its range of exclusive speciality whiskies.

To make it easier for guests to reach the city centre and transfer to the airport, the hotel offers a comfortable transport service free of charge. This complimentary shuttle service to and from all terminals at the Madrid Barajas Airport runs from 5.30am until 1.00am; the city centre service also operates throughout the day.

Due to the proximity to the airport, over the course of its two years the hotel has launched several offers specifically for its air travellers, such as offering a 50 percent discount for passengers who have missed a plane. Another outstanding initiative of the hotel has been the ‘meetings in transit’ offer, which allows travellers to hire function rooms by the hour and gain access to other hotel services such as the gym and sauna.

Paradise regained

The Adam and Eve Hotel’s world of mirrors, glass and pristine white surfaces is just 35 minutes from Antalya airport, right on the coast of the Mediterranean. The hotel is vast: rooms range from the standard 64sq m Design Rooms to the 1,000sq m Adam and Eve suite, while 24 villas offering up to 1,212sq m of private space are also available.

The rooms are decorated in a minimalist style with floor to ceiling windows, a luxurious Jacuzzi for two in the centre of the room, a 42” plasma television and private 16sq m balcony with daybed. A ‘Clima Click’ air conditioning system and bespoke LED illumination makes each room uniquely customisable: 13km of lighting equipment is installed throughout the hotel, transforming each room and every Jacuzzi into a light therapy centre capable of dozens of lighting solutions. Showers, steam baths and therapy baths are also equipped with light and colour therapy features.

The 28 suites, ranging from 128sq m to 1,000sq m, are situated on every floor of the hotel’s main building. In addition to all the features of the design rooms, they offer a sauna for four people, access to a private beach club immediately in front of the villas, and an additional living area – in some suites this space features a square bed measuring 4.6m by 4.6m.

The Special Adam and Eve Suite is exactly 1,000sq m and is situated on the 5th floor of the main building. It has two living rooms, two bedrooms, two therapy baths, two saunas, two bars, two large terraces, a full home cinema system and a kitchen. This top-of-the-line exclusive suite is the most distinguished symbol of the ‘heaven on earth’ concept that the Adam and Eve Hotel aims to create.

Throughout the resort, personalised service is provided by the Adam and Eve Angels, who ensure guests’ wishes and needs are fulfilled, while villa guests can also enjoy the services of a Butler, who serves as a special holiday assistant.

Angel delight
The hotel’s spa suites are another symbol of this heaven on earth concept. The 10 EdenSpa suites, arranged in a special garden, offer Turkish baths, saunas and special therapy beds, with private audio systems playing in each suite’s personal terrace, helping visitors relax next to the ornamental pool. Two of the suites are designed in Thai style and two are special skin care units. Other facilities in the spa include a 65 m long indoor pool and Thai, Klang and Ayurveda massages.

Extensive and modern sport and wellness facilities are also available: the fully equipped fitness centre is open 24 hours a day, and a vast array of indoor, outdoor and watersports are supported either by the resort or nearby providers. There are also six golf courses less than 10km away. Guests who like a swim will enjoy the 104m long Relax Pool; surrounded by designer sunbeds and served by a specialist cocktail bar, it is just one of the seven pools around the resort. For children there are four water slides and a pool at the Adam and Eve Mini club.

The hotel offers even more opportunities for keeping active through the night. The 175m long Atrium features six restaurants and three bars – including the 96m Bluetooth Bar – and is the venue for the nightly DJ performances, parties and concerts that keep the hotel’s nightlife vibrant. The 25m high space is decorated with five million individually placed mirrors; it is a dazzling and highly flexible venue, suitable for decadent parties as well as formal congresses.

Adam & Eve Hotels, Belek, Antalya, Turkey; tel: +90 (242) 444 0596; mice@adamevehotels.com; www.adamevehotels.com

Finding innovation

As the world’s economy crawls out of the great recession, the concept of innovation has become a hot topic, as it becomes apparent that those companies considered ‘innovative’ have weathered the storm much better than those that are not.

Indeed, between 15 September 2008 – when Lehman Brothers filed for bankruptcy – and when this article was written, the 15 organisations from the Fast Company’s 2010 list of the ‘World’s Most Innovative Companies’ publically traded on United States equities markets saw an average stock value increase of 20 percent, whereas the S&P 500, Dow Jones Industrial Average, and NYSE Composite Index averaged an increase of only 0.2 percent. The NASDAQ Composite Index (where the majority of these 15 companies are traded) saw an increase of 13 percent.

Ranging from Amazon to Walmart, Apple to Google, Nike to Disney, and Intel to IBM, these companies not only came out of the economic slide on both feet, but are now positioned to lead their industries into the next decade.
So what separates these organizations – the GEs, Ciscos, and Microsofts of the world – from everyone else?

Blue sky brains
To understand how to be innovative, the first step is to understand what innovation is. According to Merriam-Webster, innovation is, “The introduction of something new; a new idea, method, or device.”

Naturally the second step is to figure out what doesn’t exist – to figure out what’s new. And that’s the hard part.
Discovering something new means entering into a world no longer based on old thinking. It means moving from geo to heliocentric. The solar system still revolves, but it now revolves around the sun – not around the Earth.

So, how do organisations considered innovative do that?

Procter and Gamble, one of business’s leading innovators for nearly 175 years, focuses on speed. It encourages employees to look for even the simplest improvement to a current product or smallest growth opportunity in a market.

Employees aren’t necessarily looking for the next big thing, but rather the next thing that will make someone’s life better sooner – be it through teeth whitening strips that take less time, baby diapers that allow for better mobility, or paper towels that pick up more using less.

Meanwhile, 37Signals, a small software firm in Chicago, Illinois, looked at its by-product to create new opportunities. When they built their project management software, a secondary outcome was the design of a new web application framework called Ruby on Rails. They released it as an open source product in 2004 and today it is being used as a web development framework in production environments for websites including Twitter and Hulu.

TaylorMade Golf places a premium on empowering all of its employees to speak up and offer their ideas – not just the members of the research and development teams – and has transformed itself from second fiddle behind rival Callaway into a $1bn company.

Then there is Google, whose legendary “20 Percent Time” not only encourages, but requires, employees to devote 20 percent of their time to personal projects. The result: Gmail, Google News, AdSense, and Orkut, among other products.

Playing for power
But, through it all, regardless of how an organisation discovers the new, the one thread that runs through all these companies is a culture that promotes fun.

Ideo – one of the world’s leading design firms and the brains behind products including the Apple Mouse and the Crest Neat Squeeze Tube – preaches fun. And it makes sense. Children are some of the world’s greatest innovators – their imaginations unrestricted by the realities we face as time goes on, and to them that innovation is nothing more than playing and having fun.

Likewise, comedians are great innovators – constantly changing and adapting to keep us laughing and loving their product: fun.

Which is why at the 2010 Association of Corporate Travel Executives Global Education Conference in Chicago, 16-18 May, attendees learned from Second City, one of the leading improvisational programmes whose students have included Steve Carell, Tina Fey, Amy Poehler, Mike Meyers, Chris Farley, Tim Meadows, Stephen Colbert, Jon Favreau, Jack McBrayer, Dave Foley, and Kevin McDonald.

This one-of-a-kind, interactive learning experience provided first-hand knowledge about how to use improvisation techniques to inspire innovation. After all, business is one big improvisation, requiring the foresight and agility to leverage long-term relationships and adjust to change in real-time.

Attendees were challenged, inspired and entertained during this creative, thought-provoking session, designed to help professionals adapt and respond to the inevitable unknowns – and create something new.

Innovation is hot right now, and rightfully so. Those that are successful at it will drive the direction of our future, while those that are not will fall flat and fade into eternity. But, it is not nearly as hard as you think. All it takes is moving quickly, looking creatively for byproducts, empowering those around you to speak up and take chances, and – most importantly – having fun.

The Business Destinations Travel Awards 2010

Red carpets have been shampooed and trophies have been buffed, it’s time to welcome you once again to Business Destinations’ annual awards. Throughout the next four pages we recognise the very best of the best in the travel industry; luxury and business hotels, spa resorts and property developments have come under the all-seeing eye of our panel and judgement is finally at hand. So with reputations at stake and tuxedos on hire, let’s get cracking and open those envelopes.

Alizée Peyroux, Editor

Best Luxury Hotels 2010

Albania
Grand Hotel Tirana

Australia
Lilianfels Blue Mountains Hotel

Austria
Hotel Imperial Vienna

Bahrain
Sheraton Bahrain Hotel

Barbados
Sandy Lane

Belgium
Kempinski Hotel Dukes

Brazil
Copocabana Palace

Bulgaria
Kempinski Hotel Zografski Sofia

Canada
Shangri La Hotel Vancouver

China
Legendale Hotel Beijing

Croatia
Croatia Hotel

Cuba
Sirenis La Salina Valedero Beach Resort

Cyprus
Londa Beach Hotel

Czech Republic
Hotel Savoy Prague

Denmark
Hotel D’Angleterre

Dubai
Al Murooj Rotana

Egypt
Savoy Sharm El Sheikh

Estonia
The Three Sisters Hotel

Finland
Hotel Kamp

France
Lucien Barriere

Germany
Hilton Frankfurt

Greece
Hotel Grande Bretagne

Hong Kong
The Mandarin Oriental Hong Kong

Hungary
Le Meridien Budapest

India
The Leela Kempinski

Italy
Hotel Hassler

Jamaica
Half Moon

Japan
The Peninsula Tokyo

Korea
Ritz Carlton Seoul

Latvia
Islande Hotel

Lebanon
Le Bristol

Lithuania
Palanga Hotel

Luxembourg
Le Royal Hotel

Malaysia
Mandarin Oriental Kuala Lumpur

Maldives
Huvafen Fushi

Malta
The Victoria Malta

Mexico
Four Seasons Hotel

Netherlands
Delta Hotel

Norway
Hotel Continental

Oman
Shangri La Hotel

Philippines
Shangri La Boracay Resort & Spa

Poland
Grand Hotel Krakow

Portugal
Hotel Vila Vita World

Qatar
Four Seasons Hotel Doha

Romania
Hilton Bucharest

Russia
MaMaison Pokrovka Suite Hotel

Seychelles
Fregate Island Private

Singapore
Raffles Hotel Singapore

Slovenia
Grand Hotel Union

Spain
Hotel Villa Padierna

Sri Lanka
Jetwing Lighthouse Hotel

Sweden
Hotel Stureplan

Switzerland
Le Mirador Kempinski Montreux Riviera

Thailand
The Peninsula Bangkok

Turkey
Ramada Plaza Antalya

United Kingdom
Bovey Castle

USA
The Taj Hotel New York

Best Business Hotels 2010
Albania
Sheraton Tirana

Australia
The Menzies Sydney

Austria
Austria Trend Hotels and Resorts

Bahrain
Al Safir Hotel and Tower

Barbados
Yellow Bird Hotel

Belgium
Conrad Brussels

Brazil
Royal Tulip Brasilia Alvorada

Bulgaria
Sheraton Sofia Hotel Balkan

Canada
The Westin Bayshore Vancouver

China
Hilton Beijing Wangfujing

Croatia
Dubrovnik Palace Hotel

Cuba
Hotel Plaza

Cyprus
Amathus Beach Hotel

Czech Republic
Hilton Prague

Denmark
Hilton Copenhagen Airport

Dubai
The Address Downtown Dubai

Egypt
CONRAD CAIRO

Estonia
Reval Hotel Olympia

Finland
Scandic Simonkentta Helsinki

France
Le Meridien Etoile France

Germany
Hilton Berlin

Greece
Aldamare Paradise Mare

Hong Kong
The Peninsula Hotel

Hungary
Four Seasons Gresham Palace

India
The Claridges New Delhi

Italy
Hilton Molino Stucky

Jamaica
Round Hill Hotel and Villas

Japan
Conrad Tokyo

Korea
Sheraton Incheon Korea

Latvia
Radisson Blu

Lebanon
Gefinor Rotana

Lithuania
Narutis Hotel Vilnius

Luxembourg
Hotel Parc Beaux Arts

Malaysia
Westin Kuala Lumpur

Maldives
Nasandhura Palace Hotel

Malta
Intercontinental Malta

Mexico
Ritz Carlton Cancun

Netherlands
Park Hotel, Amsterdam

Norway
Scandic Oslo Airport Hotel

Oman
The Chedi Hotel

Philippines
Hyatt Hotel & Casino Manila

Poland
Hilton Warsaw

Portugal
Reids Palace

Qatar
Mövenpick Hotel Doha

Romania
Marriott Hotel

Russia
Grand Hotel Europe

Seychelles
Le Meridien Fisherman’s Cove

Singapore
Mandarin Oriental Singapore

Slovenia
Best Western Hotel

Spain
Hilton Madrid Airport

Sri Lanka
Cinnamon Grand

Sweden
Gothia Towers

Switzerland
Mövenpick Zurich Airport Hotel

Thailand
Lebua at State Tower

Turkey
Adam & Eve Hotels
(special award for M.I.C.E)

United Kingdom
Hilton London Metropole
(special award for M.I.C.E)

USA
The Commonwealth Hotel

Airline, Country and Tourist Boards, 2010

Europe

Best Marketing Campaign By A Tourist Board
Visit Scotland

Best Destination For M.I.C.E
Berlin, Germany (BCO)

Best Destination For Banking & Finance
Valetta, Malta

Best Destination For Culture & Tourism
Madrid, Spain

Best Eco Tourism Destination
Denmark

Best First Class Airline
Swiss Air

Best Fixed Based Operator
Eccelsa Aviation, Olbia Costa Smeralda Airport – Italy

Africa

Best Marketing Campaign By A Tourist Board
South African Tourism

Best Destination For M.I.C.E
Cape Town, South Africa

Best Destination For Banking & Finance
Luanda, Angola

Best Destination For Culture & Tourism
Cairo, Egypt

Best Eco Tourism Destination
Kenya

Best First Class Airline
South African Airways

Best Fixed Based Operator
ExecuJet

Middle East

Best Marketing Campaign By A Tourist Board
Dubai Ministry of Commerce Marketing

Best Destination For M.I.C.E
Dubai, United Arab Emirates

Best Destination For Banking & Finance
Manama, Bahrain

Best Destination For Culture & Tourism
Dubai, United Arab Emirates

Best Eco Tourism Destination
Abu Dhabi

Best First Class Airline
Qatar Airways

Best Fixed Based Operator
Royal Jet Group

North America

Best Marketing Campaign By A Tourist Board
Tourism Whistler

Best Destination For M.I.C.E
Houston, US

Best Destination For Banking & Finance
Ontario, Canada

Best Destination For Culture & Tourism
Whistler, Canada

Best Eco Tourism Destination
Mexico

Best First Class Airline
United Airlines

Best Fixed Based Operator
Fargo Jet Centre

South America

Best Marketing Campaign By A Tourist Board
Embratur

Best Destination For M.I.C.E
Sao Paolo, Brazil

Best Destination For Banking & Finance
Santiago, Chile

Best Destination For Culture & Tourism
Buenos Aires, Argentina

Best Eco Tourism Destination
Ecuador

Best First Class Airline
LAN Airlines

Best Fixed Based Operator
Ranger Jet Services

Asia

Best Marketing Campaign By A Tourist Board
Incredible India

Best Destination For M.I.C.E
Singapore

Best Destination For Banking & Finance
Singapore

Best Destination For Culture & Tourism
Delhi, India

Best Eco Tourism Destination
Sri Lanka

Best First Class Airline
Korean Air

Best Fixed Based Operator
Jet Aviation

Australasia

Best Marketing Campaign By A Tourist Board
Business Events Australia, Tourism Australia

Best Destination For M.I.C.E
Australia

Best Destination For Banking & Finance
Queensland, Australia

Best Destination For Culture & Tourism
Sydney, Australia

Best Eco Tourism Destination
Darwin Northern Territory

Best First Class Airline
Cathay Pacific

Best Fixed Based Operator
Hawker Pacific

Special Recognition

Best Luxury Spa

Fern Tree, The Spa at Half Moon

Best Green Resort
Huvafen Fushi, Maldives

Best Business Travel Accessory
Plantronics

Best Watch Maker
Sjöö Sandstrom

Best New Airline, Worldwide
Arik Air

Best Marketing Campaign By An Airline
Korean Air

Best Private Charter Company
K2 Jets

Best Airport For Business Travellers
London Luton Airport

Best Eco-Friendly Airline
Lufthansa

Best Ground Transportation Provider
Tristar Worldwide

Best New Conference And Events Centre
East London International Convention Centre

Remember your loved ones

Unlike the fire-breathing Scottish Protestant pastor John Knox I’ve never found women monstrous either as a regiment or as individuals.

I happen to adore and respect them (in general; there have been some spectacular exceptions). But when it comes to business travel the opposite sex have to be listed under: “Females: Potential Hazards of.”

I know many business travellers are women too (and I’ll get to your problems later, ladies), but first let’s deal with that tricky issue for men of what to do about women when you’re on the road.

Like most of us I’ve travelled with female colleagues and stayed in the same hotels. Yes. Quite. There’s something about being in the same sleeping proximity as a female colleague that can, in the wrong circumstances (and that’s when you’re either married or attached) lead to big trouble. It’s been a long day and you and the perfumed colleague have dinner together. The wine flows, secrets are confessed, indiscretions aired. Her boyfriend/husband/partner doesn’t understand her. Your girlfriend/wife/housemate gives you a hard time.

The next thing you know you’re passing one of your bedroom doors, saying goodnight, and then it’s: “Fancy a quick Baileys from the mini-bar?”

Take a tip from one who knows: the face that looks so appealing next to the complimentary chocolate on the pillow tonight will appear excruciatingly embarrassing across a desk or conference room table tomorrow.

And before women reading this get up in arms, let me say I know you’ve got your own unique set of problems.

When you travel you’re being hit on constantly by your own colleagues and even complete strangers. Their chutzpah can be breathtakingly arrogant.

A close female colleague of mine, a mistress of the put-down, was once sitting reading in the foyer of the San Francisco Hyatt at the Embarcadero Centre when a rugged American walked up, gave her what he presumed was a seductive leer and growled: “Hi gorgeous.” She ignored him. Undeterred he sat down next to her and rasped, not sotto-voce, “I really want to make love to you.”

She lowered her Vogue. “Well if you do and I ever find out about it, I’m going to be extremely angry.”

The stud-muffin retired with a bruised ego.

But for us males there’s the thorny – (part pun intended) – problem of the ubiquitous working girl. And I don’t mean a female with a P45, gainfully employed and paying National Insurance.

The other kind exist the world over. A hotel in Manila with a bar full of good-time girls once banned Fed-Ex from collecting a parcel from my room, “to discourage prostitution.” More prosaically I was once propositioned in the lift at the Leeds (then) Dragonara.

In Hong Kong girls bribe desk clerks to let them know when a single male checks in. The guest then gets a telephone call suggesting someone comes up and sees him sometime.

It’s not sexy or wild or edgy; it’s downright risky. Always remember you’re there to work. Chance a brief encounter and you may go home with a souvenir you’ll be showing your GP and hopefully not sharing with your partner.

Here’s a tip. Take a picture of the loved one, the kids too. Put it on your bedside table and if ever you’re tempted, take a look. Is a stranger in the night moment really worth it?

But even highly-paid executives can be naïve when it comes to women. I was once entertained by a senior man in my company at the famous Beverly Wilshire of Pretty Woman fame (and that alone should have been a clue).

As we drank margaritas at the bar two 20 year old blonde girls came in wearing skirts the size of an England captain’s armband. I got a come hither smile from one. The other gave my boss the same treatment. He beamed back, then leaned over and whispered, “I think those girls fancy us Stu.”

Ahem!

“Ben,” I said (his name has been changed for the sake of his pride), “With great respect. You’re 63, I’m 52. If two gorgeous young girls like this give us the come on it can mean only two things. Either they’re mentally deranged or they’re hookers. Possibly both. Remember Monster, that film where psychopathic drug-addicted prostitute Charlize Theron shot her clients and ended up in the electric chair?”

Ben found an urgent reason to call his wife. You do the same.

The final hurdle

“Unmanaged ancillary fees” have become the new rallying point for business travel managers looking to cut costs in 2010. Having thoroughly explored the traditional approaches to reclaiming and containing business travel investment (i.e. negotiated fares and rates, rock bottom meeting costs, electronic travel and meeting alternatives as well as substantial travel cutbacks), business travel managers are setting their sights on expenditures that have been previously overlooked or swept under the fiscal carpet. Why? Because a recent survey conducted by the Association of Corporate Travel Executives (ACTE) revealed these expenses represent a substantial portion of the annual business travel spend.

How much is substantial? You’d be surprised.

For 40 percent of over 300 respondents, unmanaged ancillary fees constitute 5 to 15 percent of their companies’ annual travel expenditures. Another 20 percent claimed these fees represent 15 to 25 percent of their annual travel spending.

For the majority of polled companies – with travel spends between $50m and $100m – this represents a range of $2.5m to $20m. More than a third of ACTE buyer members polled earlier this year indicated they are still under an upper management mandate to find cost savings in the travel budget. Suddenly, expenditures that were previously regarded as too costly to track (in terms of their saving potential) have now become targeted.

The term “unmanaged ancillary fees” means different things to different companies, depending upon the extent of travel, the depth of the travel policy, and a particular corporate culture. It can include such diverse items as internet access at airports or hotels, GPS charges in rental cars, dry cleaning, priority boarding fees, tolls, gratuities, or even seat selection charges. The decision by many carriers to charge for unbundled services has resulted in major revenue streams for the airlines while confounding travel managers with millions in difficult or impossible-to-track charges.
It has been argued that many of these charges could fall into the category of items normally negotiated into volume discounts by savvy business travel managers, yet only 20 percent of the survey respondents believed they were managing the ancillary cost of a trip “well.” Big expense items, such as plane tickets, hotel rooms, and rental cars are already well-managed, but many companies let smaller spend items go unmanaged as the cost of tracking them was nearly as expensive as the items themselves. Now faced with the potential to save between five and 25 percent of the cost of a trip, companies have developed a new philosophy regarding ancillary expenses.

Surprisingly, only 44 percent of the survey respondents stated they had negotiated priority boarding, baggage fees and certain cabin amenities as part of their travellers’ fares. The sudden emergence (and widespread acceptance) of the unbundled fee structure during the past year has taken the industry by storm. However, it would be a short-sighted mistake to assume the air transport sector is the primary source of unmanaged ancillary fees.

With 72 percent of survey respondents citing data collection as a major challenge to tracking the total cost of a trip (and 50 percent claiming system limitations as a close second), business travel managers are caught in the middle. But perhaps not for long.

Future-proofing process
The International Airline Transport Association, which represents and serves the global airline industry, has set a goal of 2013 for deployment of a document that will identify and account for ancillary airline fees. Meanwhile, other industry stakeholders are simultaneously pursuing alternate solutions to track, collect and monitor smaller spend categories. 2010 will likely be a year of multiple product launches until legitimate solutions are tested and adopted by a critical mass of travel managers.

Just two years ago, some members of the business travel management profession mitigated the rigors of the trip experience for their road warriors by managing a more liberal corporate travel policy. It now appears the future demands tighter policies, stricter compliance, and preferred relationships with airport parking vendors, restaurants, and other service suppliers – in addition to a broader interpretation of what might be subject to negotiation. And more is likely to become negotiable as travel managers gain access to the data that makes it cost-effective to track the total cost of a trip.

These additional processes may be the sign of the current difficult economic times, but they are certain to be incorporated into the best practices of a fragile recovery that could go on for years. Even in the best of future economic times, it is not likely that the business travel industry will turn its back on effective revenue programmes, and tracking the total cost of a trip will be the new norm for business travel managers.

ACTE will hold a special general session at its upcoming Global Education Conference in Chicago, 16-18 May 2010, on the topic of managing ancillary fees. Attendees from around the world will be given a voice during this unique session that combines audience participation and real-time analysis from industry experts who have a vested role in this topic.

Additional information on this event, along with all of ACTE’s 2010 educational events – many of which address the topic of ancillary fees – can be found at www.acte.org.

Does adventure travel matter?

As I was walking my six year old to school down the very busy Massachusetts Avenue, he pointed at the all car fumes and quietly said, “You know mom, I don’t think there’s much we can do about global warming.”

Yikes.

Immediately I was concerned and curious that a young child could already sense the precarious state of the world and feel so hopeless. Later that day I had the same concerns expressed to me by an elderly woman who was similarly concerned about the decay of the planet she had seen in her lifetime and the serious environmental issues that her 20 grandchildren would face.

My retort to these two voices representing a complete generational spectrum was the same: we cannot be optimistic or pessimistic; we must be determined to make a difference. I heard this powerful nugget of wisdom at the conclusion of a troubling call-to-action talk about biodiversity, erosion and climate change by Astrophysicist Hubert Reeves at the annual Adventure Travel World Summit held in Quebec this October. Hosted annually by the Adventure Travel Trade Association (ATTA), the summit is a powerful, creative, exciting and productive gathering. It brings together diverse facets of the industry to network, collaborate and learn. Attendees are enabled to effectively and readily tap into the burgeoning potential of adventure travel.

Dr Reeves was one of many inspiring keynote scholars, environmentalists and business gurus addressing 500 delegates from the adventure travel industry. Their collective message really hit home for each of us: adventure travel matters.

This was the main point of ATTA President Shannon Stowell’s state of the industry address. Adventure travel companies create situations in which travellers experience transformation, discovery, cultural engagement and the miraculous web of life. We share with our clients our passion, wisdom and experiences that can change beliefs and the way we all interact with the planet. But, Shannon asked, would things be different if we were absent? Do we, as an industry, matter? His answer was a resounding yes: adventure travel matters now more now than ever before for three major reasons:
1. We are one of the few industries that intrinsically can achieve the ‘triple bottom line’ of people, planet and profit.
2. Because we are one of the few industries that deals in transformation, we create advocates – not just repeat customers.
3. More than ever, travellers are interested in the authentic and real; and interest in adventure travel is surging worldwide.

Having attended many of these summits and adventure conferences over the years, at this year’s summit I felt more empowered than ever. Perhaps it was Jeff Dossett, CEO of adventurelink.com, sharing his midlife mountain climbing epiphany – which led to him becoming the third Canadian in history to climb the highest mountain on each of the seven continents. Or maybe I was more inspired by Dr Wallace Nichols from the California Academy of Sciences, whose lifelong love of turtles and the sea led him to passionately promote his revolution that is helping save the planet and is making a difference. But the message rang loud and clear: as leaders in adventure travel interacting with literally millions of travellers annually, we are making a difference in the way people are experiencing the world’s most precious resource.

Adventure travel companies (and their guests and stakeholders) have a crucial role to play. Together we represent millions and millions of consumers worldwide. Bicycle tour companies, eco-lodges, adventure operators, outfitters, safari companies, rafting companies, diving companies, walking tours… the list goes on and on. But we know instinctively that as a group we affect millions of people in nearly every region on the planet with what we do.

We wholeheartedly embrace the clear vision of the ATTA. Ciclismo Classico is proud to be a part of a thriving community of responsible organisations who transform customers and businesses alike into advocates for sustainability and justice worldwide. And like Dr Reeves said, “Let us not be optimistic or pessimistic, but be determined to make a change.”

As you make your travel plans for next year, we applaud any decision to tread more lightly on the planet. While the economics of time might dictate otherwise, simplifying our lives by leaving all our stuff behind and interacting with the world in a simpler way with a member of the ATTA might just be the panacea many of us need to grow and create a new reality. As a tribe of travellers, let’s be determined to make a difference.

Lauren Hefferon is CEO of Ciclismo Classico, the international cycling holiday specialist.
www.ciclismoclassico.com

Connecting people

Heathrow Express is the fastest way to travel between central London and Heathrow Airport. Departing every 15 minutes from London Paddington station, the non-stop service speeds to Heathrow Central in only 15 minutes, with just a further six minutes to terminal five.

The service was launched in June 1998 and is operated by BAA. On average, 16,000 passengers use the service each day, and over 50 million people have travelled on Heathrow Express since launch.

Customers can settle down with complimentary copies of the Financial Times and select magazines, use the extendible tables to catch up on some work, watch Onboard TV, make use of the free Wi-Fi internet access and enjoy uninterrupted mobile coverage. Heathrow Express keeps all passengers entertained during their journey with Express TV, which includes up to date BBC news and weather programming. There are also quiet zones where mobile phone use is prohibited and Express TV does not play.

Heathrow Express cabins are designed to be level with the platform, making it easier to get luggage onboard. The First Class cabin is a delight for business travellers, delivering a high-end travel experience. First Class cabins also stop by station exits, guaranteeing quicker and easier access to the terminals. These spacious cabins feature plush leather-trimmed seats and personal tables. All cabins are climate controlled and include modern, accessible toilet facilities.

Heathrow Express now offers Wi-Fi free to all customers on the train, courtesy of T-Mobile. A typical broadband connection speed of 2 Mbps is available throughout the entire journey, even in the six kilometre tunnel.

In December 2009 Heathrow Express made Paddington station the first UK railway station to offer flight information display screens and airline check in services. They consist of three machines located below the screens and next to the Heathrow Express ticket office. The machines are easy to use with touch screen facilities, allowing customers to print their boarding pass and view their flight information before they even arrive at the airport. Proceeding direct to bag drop, customers can bypass the check-in queues helping them to feel more at ease on their journey.

Since its launch, Heathrow Express has established itself as the first choice for passengers seeking the quickest way to and from Heathrow Airport. The carbon-efficient trains are fitted with electrical regenerative brakes, which reduce speed by converting kinetic energy into another useful form of energy. This is how over the last decade the service has regenerated enough energy to boil 400 million kettles.

Heathrow Express has achieved the top score in the National Passenger Survey carried out by Passenger Focus, the independent national rail consumer watchdog. Heathrow Express scored 92 percent in overall satisfaction in 2008 and 2009. Passenger Focus consults 50,000 passengers a year to produce the survey, which reveals a nationwide picture of passengers’ satisfaction with rail travel.

www.heathrowexpress.com