Author: Ben Debski

Fortress of a thousand delights

Posted on by Ben Debski

Enter a world of chic sophistication infused with boutique luxury as you step through the great wooden doors of The Fortress Resort and Spa on the famous southern beaches of Sri Lanka. Ensconced in the beachside town of Koggala, The Fortress is an oasis of tranquility, a place where you can leave the cares of the real world behind.

Let your eyes be enticed by silky white beaches as the warm waters of the Indian Ocean invite you in. One of Sri Lanka’s finest boutique resorts, The Fortress is a sanctuary of private luxury with world-class facilities that will ease your mind and purify your soul. Feel the special atmosphere of this pristine haven and cherish every moment you spend here.

Dutch-inspired architectural elegance and bronze sands greet visitors to The Fortress. The resort is a secluded paradise set in a locality abuzz with history and culture. While the Indian Ocean with its many thrills fringes its beachfront, the resort is just minutes away from one of the country’s best-loved southern heritage points, the city of Galle – a UNESCO world heritage city featuring a nineteenth- century fort – and is only an hour’s drive from the bustling city of Colombo.

The Fortress awaits you
All guest rooms and suites at The Fortress have been designed to reflect the colourful charm, tranquility and uniqueness of the resort. Guests can unwind in stylishly decorated rooms equipped with all the amenities to ensure an experience of absolute comfort. The 53 luxurious rooms feature full-length French windows, chic décor with contemporary Sri Lankan furnishing, and fashionable soft earth-toned upholstery.

Rooms at The Fortress offer a varied choice: on the ground floor the 12 beach rooms with their private jacuzzis offer spectacular views of the garden and shoreline; the four exclusive beach splash rooms have the added feature of a private plunge pool along with the jacuzzi and the panoramic views; the upper floor holds 22 ocean rooms with direct views of the Indian Ocean; while 11 Fortress rooms are found on both floors, each opening out into a private balcony or courtyard.

For a complete live-in experience, there are the two ocean lofts suites on the upper floor, replete with views of the gardens and ocean, private jacuzzi and plunge pool, as well as the two Fortress residences suites with stunning views of the beach and the ocean beyond.

All rooms at the Fortress are equipped with Bvlgari toiletries, while premium rooms also offer guests a personal butler on call, leaving them to make the most of a carefree holiday laced with luxury and without hassle. All resort accommodation is smoke-free and features spacious open-plan bathrooms, full-length mirrors, dual designer sinks and luxury hardwood flooring. Every room comes equipped with a cutting-edge entertainment system, featuring large televisions, Bose DVD players, MP3 players and satellite channels.

All of the essentials are covered by the in-room amenities, which extend to a private mini-bar, tea and coffee making facilities, as well as IDD-activated telephones.

Destination dining
At The Fortress dining has an extra dimension of luxury as guests can enjoy their meals within any area of the resort that they desire. Be it a meal by the swimming pool with your feet skimming the water, or a romantic beachside banquet beneath the stars, staff will be more than happy to comply with your request, giving you a unique destination dining experience.

Delve into superb culinary creations at one of the many restaurants and lounges, which offer a vast selection of Sri Lankan and Asian cuisine. From fine wines and cocktails to local Ceylon teas, every meal will be exquisitely accompanied. Guests also have the opportunity to cook the Sri Lankan way under the guidance of our chef. With an additional butler-served à la carte menu available around the clock in Fortress residences, lofts, beach splash and beach rooms, dining will always be a memorable experience.

A holiday made in heaven
Affectionately called the pearl of the Indian Ocean, Sri Lanka is a small country containing one of the world’s most diverse tourism experiences. From warm golden beaches to cool tea-draped mountains, from majestic ancient civilizations to breathtaking wildlife, and the legendary hospitality that has enchanted visitors from time immemorial, Sri Lanka is among the world’s top tourist destinations.

The Koggala beach is among the most beautiful stretches of the southern coast and is surrounded by stunning reefs teeming with exotic marine life. Swarming with brightly coloured fish, the reef is a paradise for any nature enthusiast. The beach itself is immaculately quilted by soft sand and bordered by shady coconut trees, giving an aura of peacefulness. As visitors to the Fortress look out into the turquoise waters of the ocean, fishermen on stilts conduct their daily work. Outside, a rich culture spanning centuries greets guests and inside, time stands still as a holiday of sheer luxury awaits.

Above and beyond

Posted on by Ben Debski

Oman Air’s transformation in recent years has seen it expand its network and aircraft fleet, while keeping its eye firmly fixed on delivering the highest possible quality in all areas of its operations.

Nowhere is this more clearly demonstrated than on the airline’s long-haul Airbus A330 Business Class service, where a winning combination of comfort, space and luxury blend with traditional Omani hospitality to create an unrivalled passenger experience.

Nicola Griffiths, a business consultant who regularly flies business class from London to Muscat and beyond with Oman Air, says the airline’s service really does live up to its reputation: “I’m pretty cynical when I hear airlines’ claims about quality and service, but having experienced Oman Air’s business class for myself, I was surprised at just how good it is. The seats are large and comfortable, so I get all the rest I need on the overnight flight, and the cabin crew are terrific. Since first flying with Oman Air, I haven’t thought about going to Muscat with any other airline.”

A good start
Oman Air’s premium business class experience starts at your front door, when the dedicated chauffeur service picks up you and up to 40kg of luggage and whisks you to departures, saving time and the hassle of finding an airport parking space. Now that the airline’s online check-in window has been extended from 24 to 36 hours before boarding, the risk – already minimal – of waiting a few minutes at the baggage-drop desk is further reduced, and fast-track security clearance will see you relaxing at the airport lounge in no time.

At Muscat International Airport, Oman Air’s Business Class lounge offers the ideal environment in which to prepare for your flight. Cool, elegant and contemporary décor, with subtle Arabian influences, signals an environment in which relaxation and traditional Omani hospitality come top of the agenda. À la carte or buffet-style dining and a vast array of refreshments are available and Muscat’s renowned Chedi Spa offers complimentary massages and treatments. For those who want to focus on work, check emails or simply catch up on world news, a business area offers computer workstations and large flat-screen TVs, while well-appointed shower rooms allow you to freshen up before you fly.

The Oman Air Business Class lounge at Bangkok Airport takes its Muscat counterpart as a template and offers a range of Thai and Middle Eastern meals within a tranquil setting. At every stop across the airline’s 42-destination network Oman Air’s customers are offered the very best of local facilities.

Service with style
Once your flight is called, the airborne passenger experience begins and the airline’s cabin crew, stylishly dressed in uniforms designed by renowned designer Balenciaga, welcome you aboard and show you to your seat. And it’s not just any seat. It was named World’s Best Business Class Airline Seat at the World Airline Awards 2012, organised by airline quality specialists Skytrax and following a year-long survey of around 18 million air travellers. This comes on top of the same award having been granted the previous year.

Installed in a one-two-one configuration − giving each passenger the convenience of direct aisle access − and set within a huge 82-inch pitch, the seat converts at the touch of a button to become a fully lie-flat 77-inch long, 22-inch wide bed. When made up with its bespoke sheets and blankets and coupled with the complimentary soft cotton sleep-suit and cosy slippers, the temptation to sleep away the entire flight is almost irresistible.

Award-winning amenity kits – a chic case with a magnetic catch, containing everything you could need on a long haul flight, including eye mask, ear plugs and toiletries from renowned Omani perfumier, Amouage – help to ensure that, asleep or awake, you look and feel at your best throughout the flight.

But sleeping from take-off until landing would mean missing out on the in-flight catering, which makes a reality of fine dining at 35,000 feet. From international dishes such as poached fillet steak and Loch Fyne salmon to traditional Arabic favourites, main meals are a delight, whilst snacks and finger food are served throughout the flight. Soft drinks, teas, coffees and infusions are also offered, and Oman Air boasts a wine list that would put many restaurants to shame.

Having dined, it may well be time to unwind and investigate Oman Air’s on-demand in-flight entertainment system. With a large choice of the latest blockbusters, independent films and movie classics, there is something to suit every taste and if TV shows are more to your liking, there is a huge array of documentaries, comedies and dramas to choose from. There are even live satellite channels delivering up-to-the-second news and sports from around the world, a range of games to keep even the most avid gamer occupied for hours and a vast selection of music, from Arabian and European classical to the latest pop and rock hits. All of this is displayed on a crystal-clear 17-inch personal monitor that, if you prefer it, will accommodate your choice of media: just plug your own device – laptop, tablet, smartphone or games console – and away you go.

Valuable time
Many, however, choose to use their laptops and tablets for more practical purposes, and Oman Air’s complete wi-fi and mobile phone connectivity is the perfect tool for business or leisure. For a modest fee, checking email, surfing the web and updating social media is as easy in the skies as it is on the ground, meaning that flying need no longer be the ‘dead’ time, in business terms, that it used to be.

Coupled with mobile phone connectivity, the service has been a boon to business travellers like Nicola Griffiths: “Staying in touch by email and phone has meant that flying time is not wasted time and I arrive at my destination ready to go. I don’t have to spend time at the other end catching up and can go straight into meetings refreshed and fully prepared. And on my journey home, if we are going to arrive early, I can even phone home and tell them when to expect me back.”

Every detail of the Oman Air business class experience has been carefully thought through and meticulously designed to meet the needs of the twenty-first century premium air traveller − and feedback from customers has been impressive.

As Nicola Griffiths adds: “I love my work, but there have been times when I have been in meetings, discussing business but at the same time watching the clock. I couldn’t wait to get back on the plane, settle into that big seat and put my feet up whilst being looked after by the cabin crew. After all the times I have flown with Oman Air, it still feels special.”

Bovey Castle: Fit for a king

Posted on by Ben Debski

Arriving to the satisfying crunch of gravel, the happy smile of the concierge and a notable freshness in the air, the welcome at Bovey Castle is one of pure excellence and one that the original owner, Viscount Hambleden, heir to the WH Smith Empire, would certainly have been proud of.

Found on the edge of the Bovey valley, surrounded by 275 rolling acres of Dartmoor National Park and overlooking meticulously landscaped Edwardian gardens and a sparkling lake below, Bovey Castle is an idyllic national gem and an exceptional example of some of England’s last true wilderness.

Endless entertainment
Whatever your whim, Bovey Castle provides the ultimate experience with elegance, ambience and finesse. For those after a tranquil escape, one can meander through the regal rooms, unwind with a luxury treatment at the critically acclaimed Sundãri Spa, watch the astonishing morning falconry display upon the terrace or dine in style in one of the memorable restaurants. For those seeking adventure or corporate bonding, tranquillity can be abandoned in favour of a competitive game on the 18-hole championship golf course, entertainment in the immaculate event and conference facilities, flying an eagle across Dartmoor, cider and sloe gin making, or a War Horse pony trek over the moors. Egg collecting, cocktail making and hot air ballooning are a few more of many other quirky activities on offer.

A veritable treasure, Bovey Castle has thought of everything. After hearty activity, guests may be in need of a hearty meal, and there are many menus offering the solution. With a wealth of dining choices, every taste bud is tantalised. Guests are offered a range of experiences, from the informality of the Castle Bistro, the quintessential afternoon tea of the Cathedral room – which on sunny days can be enjoyed with the panoramic views from the South Terrace – to head chef Marc Hardiman’s delectable Dartmoor Beef menu in The Edwardian Grill, and the opulent delights of the castle’s private dining service.

Family fun
Children will also be suitably indulged with a bountiful selection of activities. From the comfort of the hotel, happy hours can be spent by little ones splashing around in the generous swimming pool and building Lego models to their hearts’ content on the floor of your suite, delivered by the hotel’s toy concierge – an exclusive room service menu at Bovey Castle. Beyond your suite, the playroom will keep young children occupied with baking, painting, puzzles and more, while parents relax. For seven-to-14-year-olds, Bovey

Rangers is on hand to organise supervised activities in the school holidays, including rock climbing, kayaking and an exciting course in survival skills.

Rooms with a view
Boasting magnificent views across the moorland and 64 luxurious bedrooms and suites, as well as a collection of three-bedroom granite and oak lodges, each bordering the golf course and secluded by lakes and manicured lawns, Bovey Castle is the perfect choice for a sojourn this spring.

Featured in the Condé Nast Traveller Gold List, 2011, named UK flagship spa for Sundãri, 2011, and honoured with gold five-star accreditation by Enjoy England 2012-2013, Bovey Castle is just two hours from London by train to Exeter, or around three hours by car. Spring rates start from £349, based on two people sharing a classic room with breakfast and dinner included.

Further information tel: 01647 445007; www.boveycastle.com

Discovering a new Ireland

Posted on by Ben Debski

Quaint castles, beautiful scenery, rugged coastlines and friendly locals, Ireland really does raise the bar to everything it’s famed for – and more. The romantic rural image of Ireland from days gone by is supplemented with all the contemporary expectations now forged by the modern business traveller, incentive trip or conference delegate. With luxury accommodation, and modern, world-class purpose-built meeting and conference facilities, there are also fun incentive activities and inspiring reception venues in Ireland’s cosmopolitan cities – Dublin and Cork. The more regional settings are also providing competition to the bustle of city life. Ireland is an ideal destination for those seeking luxury and memorable experiences.

Something for everyone
Delegates will experience something different, beginning the moment they wake up in a choice of luxurious accommodation, ranging from top city hotels to country estates and historic castles. Those looking for something out of the ordinary to end an evening on a high note have the option of enjoying gala dinners or receptions in opulent venues, such as a medieval castle or an architecturally inspiring historic building.

Ireland’s ‘craic agus ceol’ – meaning fun and music – can be experienced by planning a traditional evening in a local pub, complete with Irish music. The country has also seen attention from mulinational corporations as a new technological hub, including LinkedIn, Twitter, Facebook, Google, Amazon, Apple and eBay, who have all expanded and established offices.

As tourism is Ireland’s largest indigenous industry – contributing almost four percent of the country’s GNP – the sector is continually being developed and marketed. It provides employment for over 200,000 people in every community. One of the more notable recent conference and meeting developments is the purpose-built, glass-fronted riverside Convention Centre Dublin (CCD) which opened in late 2010. Competing in the 2012 Apex Award for ‘World’s Best Convention Centre’, it went on to win gold for ‘Best Overseas Conference Centre’ at the Meetings and Incentive Travel Industry Awards 2012.

A rewarding visit
These new facilities merely add to the many established meeting and conference amenities. In 2012 Ireland was voted the ‘destination with the highest client satisfaction’ at the WAVE (Western Agents Vote of Excellence) awards in the US for the second year running.

Ireland has had a diverse few years with regards to the types of international events it has hosted, garnering much global attention and praise. From the Volvo Ocean Race and The Ryder Cup, to state visits by Queen Elizabeth II and US President Barack Obama, Ireland’s corporate hospitality has been beamed around the world. The country has also made it onto Fodor Travel’s Go List for 2013, thanks to ‘The Gathering Ireland 2013’, Ireland’s biggest ever tourism initiative. This year-long programme of festivals – which includes events and gatherings in every part of the country – means there are plenty of exciting opportunities to explore.

If a conference needs planning, there is a plethora of crowd-pleasing incentive activities for delegates to choose from. Ireland is a hotspot for artisan food producers, and many fine dining options in Michelin-starred restaurants, as well as venues that cater for large groups, are dispersed throughout the country.

World-class golf is another popular activity, and is readily available in the Republic of Ireland, where six golf courses have made it onto Golf Digest’s 100 Best Courses Outside the US, as voted by 6.5 million readers. Ireland also has 33 percent of the world’s links courses. Fill an itinerary with the adrenaline of horse riding, water sports and team building against a backdrop of scenic Irish countryside and coastline. There’s also the opportunity to experience Ireland’s world-renowned equine industry with a day at the races, or a visit to the National Stud Farm.

There are of course more relaxing activities, such as an evening of traditional Irish music, a visit to the Guinness Storehouse in Dublin, experiencing times gone by at Muckross House in Kerry, a relaxing spa treatment or an educational few hours learning about Irish cuisine at one of Ireland’s cookery schools. Truly, there are thousands of things to choose from in the land of a thousand welcomes.

Clear roads ahead
Thanks to its size and a wide range of travel options, getting into and around Ireland couldn’t be easier for those travelling to a corporate meeting in the city, or just enjoying the scenic countryside.

The country is easily accessible for busy corporate travellers. Ireland has direct connections by air to many international destinations including the US, Europe, the UK, Africa and the Middle East. Various international airlines have daily flights in and out of Dublin, Shannon and Cork airports. Smaller regional airports connect passengers with the UK and Dublin, and Ireland is also connected to England and France by ferry.

Good things come in small packages, which is certainly true when it comes to Ireland. Just 486km (302 miles) long and 275km (171 miles) wide, the country has much to offer those attending conferences, meetings and incentive planners with tight schedules. Due to Ireland’s compact nature, both conference venues and incentive destinations are only ever a few hours by road or rail from the country’s main airports. Private hire transport options include coach, minibus, executive car, executive train or limousine, or a choice of coaches and taxis for individual delegates travelling from airports to their destinations. Popular incentive destinations such as Cork, Kerry and the West are served by internal flights from the capital city of Ireland, Dublin. Helicopter hire is ideal for hopping between famous castles and world-famous golf courses for luxury incentive trips.

Regional convention bureaux
Incentive travel and association conference organisers have the added support of regional convention bureaux when planning trips or preparing a bid pitch. These impartial non-profit making marketing organisations can help planners find venues, accommodation and suitable destination management companies (DMCs) or professional conference organisers (PCOs). They include the Dublin Convention Bureau, Cork Convention Bureau, Shannon Region Conference and Sports Bureau, and Kerry Convention Bureau. Other marketing groups include Dublin’s Doorstep and Destination Kilkenny.

On-the-ground DMCs and PCOs can take over the organisation of incentive trips, corporate meetings and association conferences for planners. Armed with local knowledge and well-established relationships with the tourism industry, DMCs can organise every aspect of an incentive itinerary to meet an organisation’s needs. PCOs – experts in everything to do with conferences from registration right through to accommodation and entertaining delegates – can help win a conference bid as well as attract delegate numbers.

Ireland’s hotels offer some of the best value in the world, where hotel rooms were available at 2004 rates in 2012. The tourism industry gained from a reduced VAT rate on services from 13.5 percent to nine percent in 2011. This initiative has continued into 2013.

Further information: www.meetinireland.com

Talking travel with toggle

Posted on by Ben Debski

Since the launch of its new international SIM card at the beginning of 2012, toggle mobile has seen an increasing number of travellers switch to their network to save up to 90 percent on roaming costs.

UK residents made 6.8 million international business trips at the beginning of 2012 – a rise of three percent from 2011, according to the Office of National Statistics (ONS). Milind Kangle, Chief Executive of Lycamobile, the innovative company behind the toggle SIM, believes businesspeople still suffer unnecessarily large phone bills: “As part of an international company, I travel overseas all the time and I unfortunately know too well how expensive using your mobile phone abroad can be. This is why we developed toggle mobile.

“There are a lot of benefits that business travellers can take advantage of including free incoming calls in over 60 countries and international calls from three pence a minute.”

Local value
Toggle mobile customers can register for up to nine local numbers that work simultaneously in the same SIM card. The local numbers enable travellers to make both regional and international calls at competitive rates.

“When you’re flying to Germany for a business meeting, the last thing you want on your mind is whether you can afford to take the call from your office or how much it will cost to call business contacts in Germany. The local number removes this worry as calls from the UK can be received for free, plus calls within Germany are charged at a local rate. What’s more, your business contacts will welcome the local number as it means less cost to them,” said Kangle.

Roaming wild
Internet users can benefit from low international data-roaming charges from just 15 pence per MB. This compares favourably to mainstream competitors: O2 offer 69p per MB within the EU and £6 per MB outside the EU; Vodafone offer 69p per MB for the first 5MB within and £3 outside the EU; and Orange offer 63p per MB within and £8 per MB outside.

Earlier this year toggle welcomed the European Parliament vote to reduce mobile phone data-roaming charges, but with major changes postponed until 2014, some phone users are not seeing the full benefit yet. “High data-roaming charges are something travellers have accepted for too long. Consumers are charged exorbitant prices for using their mobile abroad and we are delighted that the EU has finally agreed to go further than its previous regulatory efforts,” said Chris Liveing, Group Marketing Director for toggle mobile.

“Our research prior to launching toggle mobile was that not all deals are what they are cracked up to be, something we address by simplifying our tariff so one rate applies to all, providing the best value for our customers.”

Further information: Tel: 020 7132 2322; www.togglemobile.co.uk

Premier events

Posted on by Ben Debski

The magnificent Emirates Stadium has become a landmark piece of modern architecture, dominating the north London skyline since it opened in 2006. One of the most technologically advanced arenas in global football, the sports ground provides a stage befitting Arsenal’s status among the world’s greatest clubs.

Aside from the world-class football, the venue boasts an array of bright, modern and versatile suites, all with impressive views of the pitch. Teamed with cutting-edge audiovisual infrastructure and a dedicated, experienced events and hospitality team, Emirates Stadium has rapidly established itself as one of the UK and Europe’s leading meetings and events venues. Located minutes from central London and St Pancras International, Arsenal Football Club’s state-of-the-art home has excellent transport links, making it easily accessible from the City, the West End and Europe.

Beyond football
Offering an extensive range of suites that can cater for business meetings of any size, Emirates Stadium has ten event spaces. These range from 147 executive boxes for parties of up to 15 delegates, to the deluxe Woolwich Suite, which can accommodate a total of 500 delegates in theatre style and includes additional in-built breakout suites that provide the perfect self-contained space for private meetings.

With a dedicated on-site team of audiovisual experts, Emirates Stadium provides a cutting-edge AV infrastructure throughout the venue and is fully wi-fi enabled. To add extra personalisation to an event, clients can utilise the stadium’s jumbatron LED screens and electronic perimeter boards for additional branding opportunities.

Whether companies are looking to host an annual general meeting, sales conference, training session or a management meeting, Emirates Stadium provides a refreshing alternative to traditional conference venues.

Exhibitions can be hosted with huge uninterrupted floor spaces within four large, luxurious, double-height suites that, with two smaller suites to each side, can be used individually or linked together to create an exhibition on a much larger scale. Executive boxes and galleries in easy reach of the suites can also be used as breakout rooms for smaller seminars and private meetings while an exhibition is in progress.

When hosting banquets, Emirates Stadium is the ultimate venue to add a touch of glamour and prestige to proceedings. With the external vista of the award-winning pitch and magnificent stadium bowl, corporate celebratory events can be coordinated against a unique and captivating backdrop. Additional opportunities can also be arranged, with celebrity guest speakers, DJs or live music.

Experienced service
Emirates Stadium’s events team has a wealth of experience in organising Christmas parties, award dinners and corporate dinner dances. With an unwavering commitment to service and excellence, clients are provided with a unique experience.

The venue provides stunning party spaces to hold exclusive and bespoke events, from 50 people dining to 2,000 guests for receptions, and with the flexibility to cater anything from imaginative finger buffets to fine dining set within the sumptuous Diamond Club – an entertaining space which encapsulates the quality, craftsmanship and tradition of the
Art Deco period.

Explore too the chance to include ‘money can’t buy’ opportunities at your event, such as drinks receptions in the Arsenal Museum, tailor-made catering options and stadium tours with Arsenal Legends from the club’s glorious past, who can entertain guests with tales from the dressing rooms of yesteryear. The experienced events team can also assist with the provision of floral services, corporate gifts and a range of official Arsenal merchandise.

Emirates Stadium has exclusive corporate deals available to those who choose to hold their event at the venue, with a wide range of hotels, to cater for all budgets. Each of the associated hotels are located within easy reach of the stadium by public transport.

A perfect match
Emirates Stadium not only offers best-in-class facilities for a broad range of events, but varying degrees of corporate personalisation can also be incorporated to make every occasion exquisitely customised. If you are looking for exclusive and exciting hospitality at some of the most sought-after fixtures in the capital, then why not consider coinciding a corporate event with attending a match? With packages ranging from a meal and a ticket to fine dining and seats in the exclusive SuperBox, which seats up to 24 guests, visitors will be nothing but impressed by the experience.

What they’ve been saying
“Many thanks for organising an excellent event, from the moment of arrival the customer service was spot-on. The day was fantastic, with many comments on the class of the facilities. All the members of your events team from the Event Manager to security were efficient, courteous and above all incredibly attentive to our requirements.”
Dave Thomas, Barclaycard

“Emirates Stadium proved to be a superb choice of venue in which to host our annual Customer Exposition and, as with Arsenal, a genuine crowd-puller. The facilities were ideal, enabling us to create several themed zones, the staff were professional and helpful throughout, and, most importantly of all, delegate and exhibitor feedback following the event confirmed we had made the right choice.”
Mark Penny, Vendor Marketing Business Manager, Dixons Store Group International (Business).

“We have successfully used Emirates Stadium since 2006. The venue provides us with great flexibility and state-of-the-art facilities to host a variety of events. But most importantly the dedicated staff always ensures we produce our events to the highest standards. I would not hesitate in recommending this venue to you.”
Jason Devoto, Managing Director, Events PSi Ltd

For more information: email: events@arsenal.co.uk; or hospitality@arsenal.co.uk; Tel: Events – 0044 (0) 845 262 0004; Hospitality – 0044 (0) 845 262 0001

King of the Emirates

Posted on by Ben Debski

It’s 6am, the family have been left asleep in a Dubai hotel and I am sitting in the comfortable leather interior of a BMW, leafing through conference papers on the two-hour drive to Abu Dhabi. Road transport costs in the Emirates are rock bottom thanks to low fuel prices so luxury, long-distance travel is an affordable and convenient option.

We have almost departed from Dubai when something stirs in my semi-awake mind: “Do I need a passport to enter Abu Dhabi? Do I have my passport? No, I don’t.” I lean forward and ask the driver, who replies in the affirmative.

A swift 180 turn, and we are following the road signs back to Jebel Ali, Dubai, then it’s into the hotel with the family still sleeping, safe opened, passport grabbed and back on the road – only to find a notable lack of border checks. The driver pleads ignorance. “I thought you mean credit card,” he replies defensively. Agitated and irritable by arrival time, the stressful start forecasts a gloomy outlook for a day of work, but the dark clouds never materialise.

The smoothness and comfort of the day is marked – defined by proficiency, professionalism and ease from all sides. As far as work being a pleasure goes, Abu Dhabi is built for it. It is a city of business – built for business. Created with the working professional in mind but never neglecting clients, customers and consumers, it is a city that welcomes corporate activity with the fully open arms of Arab hospitality. It’s a city that anticipates your needs as a businessperson and a city that asks: “How can we assist you?”

Built for business
Unlike its neighbour, it is less of a playground. While ample opportunities exist for leisure and relaxation, people mostly arrive in Abu Dhabi to work hard, then exodus to Dubai to play hard. Abu Dhabi and Dubai have separate governing bodies, but are bound in an affectionate kinship within the UAE.

Abu Dhabi can be characterised as the big brother of the two countries. Sleek, smart and sophisticated, always looking out for the interests of little brother, Dubai – better defined by its spirited extravagance, opulence and glamour, its ambitious architecture and development projects, and on a mission to be recognised globally as the best, the biggest, the brightest. After infamously having to take responsibility for the bailing out of Dubai’s government-owned investment company Dubai World with an Islamic bond valued at approximately $10bn in 2009, the characterisation of this big brother-little brother relationship became more appropriate than ever.

It is a city that welcomes corporate activity with the fully open arms of Arab hospitality

Combining business and pleasure is wonderfully well accommodated in the UAE; a family holiday and business trip are easily intertwined. While the rest of the brood were more satisfied left running around the sprawling water parks, aquariums and malls of Dubai than making the day trip to Abu Dhabi, splitting your time between the two countries is possible. If holidaymakers, tourists and leisure travellers were to be given a choice between

Abu Dhabi and Dubai, they would probably choose the latter. But for those arriving in the UAE on business, the former makes a more appropriate destination.

Despite plans and developments of touristic diversification, the grandeur of Dubai – the concentration of spectacle, amusements and activity – remains incomparable to that of its less extravagant big brother. At times however, one might wonder how serious intentions of competition are. Plans for developments of structures such as the ‘Diamond Ring’ – a cross between a luxury hotel and an enormous Ferris wheel – are so extravagant that they could become a serious contender to rival some of Dubai’s more dramatic structures.

However, in terms of architecture Abu Dhabi appears as more of an authentic Arabic city than Dubai. With one of the main attractions being the majestic Sheikh Zayed Grand Mosque, with its eighty domes, thousand pillars, 24-carat gold-plated chandeliers and the world’s largest hand-woven knotted carpet, it stands as perhaps one of the most stunning examples of fanciful Arabic architecture and Islamic art in the world. Even the hotels can provide more of an Arabian nights experience, particularly the likes of the Emirates Palace Hotel, which has become as much an iconic landmark as the Burj al-Arab is in Dubai.

While Dubai may neglect its Arabic heritage to an extent, it remains fully intact and strong in Abu Dhabi. Abu Dhabi also differentiates itself from Dubai in making efforts to build and maintain a reputation in culture and arts. With the Saadiyat Cultural District boasting a world-class performing arts centre, the Zayed National Museum, Guggenheim Abu Dhabi and the Louvre Abu Dhabi, the city is fast becoming a Middle Eastern centre of contemporary arts.

Sustainable growth
The Kingdom of Abu Dhabi possesses massive hydrocarbon wealth. The state has ownership of the majority of these resources, 95 percent of oil and six percent of gas. It accounts for approximately nine percent of the world’s proven oil reserves and much of the state’s wealth is tied up in these resources.

However, the National Department of Economic Development is geared towards ensuring the existence of sustainable growth in non-oil activities and industry. Diversification projects are predicted to generate 64 percent of the Emirate’s income by 2030 and include developments in tourism, financial services, base metals, petrochemicals, gas and increased private sector participation. It is anticipated that economic expansion will continue to be driven by an increased non-oil sector performance.

The amount of non-oil exports from Abu Dhabi is becoming steadily more significant. In 2010, non-oil exports were valued at 11.6bn UAE dirham (AED). Brazil was the top destination for Abu Dhabi’s non-oil exports, receiving goods worth 2.8bn AED. More of a focus is also being placed on the harvesting of natural gases. Large and complex sour gas development projects have emerged in the Shah oil fields, a contract won by the US company Occidental Petroleum in 2011, who are incidentally expected to take 40 percent of profits.

Developments are ongoing and on track for completion in late 2014 according to the CEO of the Abu Dhabi Gas Development Company, Saif al Ghafli. He also announced: “This landmark project, using cutting-edge technology will not only fuel growth, industrial development and employment opportunities, but will create sustainable wealth for our citizens far into the future.” He added that facilities were 60 percent complete and the drilling 20 percent complete. The $10bn project is expected to deliver 500 million cubic feet of clean gas per day as well as condensates, natural gas, liquids and sulphur.

In anticipation of the further diversified economy, national and infrastructural links are undergoing a large upgrade. There are hopes to create one of the world’s largest and most efficient cargo-handling centres. Abu Dhabi is proving itself to be an insightful and responsible sustainable developer, rejecting myopia, thinking strategically and long-term.

A centre of stability
Despite the rich business and development potential of the Middle East, political unrest and economic uncertainty have rendered large parts of the region unsuitable and at times dangerous for business relations, start-ups and development. States such as Iran, Iraq and Yemen have become unstable to the point of there being virtually no opportunity for the forging of corporate relationships and foreign direct investment.

On the other end of the spectrum, seemingly more stable countries and neighbours of the UAE, namely the likes of Bahrain and Saudi Arabia, were rocked by street protests and direct challenges to their ruling families in recent years. Instances of violence and unrest spooked Middle Eastern markets but the UAE managed to emerge virtually unscathed.

Other than a crackdown on internet activism, and the admonition of a small group of anti-government protestors (who were believed to be arrested, but later pardoned) Abu Dhabi has suffered virtually no domestic impact from the shockwaves of the Arab Spring.

The UAE, and more specifically Abu Dhabi, offer the most stable political and economic environment in the Middle East at the moment. The ruling monarchy guarantees an economic agenda with a focus on protection from unstable political factors. Indeed, Abu Dhabi and the rest of the UAE remain domestically unaffected by backlash from the Arab Spring.

Economically too, Abu Dhabi is robust. With real GDP per-capita exceeding $85,912 in the fourth quarter of 2011, and generating 56.7 percent of the GDP of the UAE as a whole, Abu Dhabi is one of the wealthiest countries in the world, ranked alongside Switzerland and Luxembourg. The same economic pressures that fuelled discontent in Syria, Tunisia and Egypt do not exist in Abu Dhabi.

As a land built for business, the government framework in place is highly accommodating for corporate growth

The nation’s political stability is partly credited to its wealth; with little discontent among the population who have access to free education, housing, healthcare and minimal energy and fuel costs, there is a generally strong pro-government sentiment. The fact that Emeriti citizenship is only bestowed upon a very small percentage of the population (about 16 percent), and the fact that citizenship is seen as a privilege, not a right, means that a small and close-knit citizenry – many of whom have personal close connections with the ruling family – form a strong government support unit.

Abu Dhabi is ideally positioned. A safe, stable and secure centre in the Middle East, boasting some of the lowest crime rates in the world. It is situated within easy reach by road or air of other Arabic business capitals – in particular Bahrain, Qatar, Kuwait, Saudi Arabia, Dubai and the rest of the UAE. Abu Dhabi also benefits from its proximity to the world’s largest growing economies, namely Asia and Africa. There exists easy access to markets as well as economic and trading development with the likes of China and India.

Tax-free business
Other than the ‘passing through’ business trip being an exceptionally comfortable experience, the number of small start-up companies or branches of existing corporations appearing in Abu Dhabi is marked and significant – and with good reason. The benefits of moving business to Abu Dhabi, or starting up there are lucrative and plentiful. Certainly one of the most notable allures to bringing business to Abu Dhabi is the fact that corporate taxes are only applicable to branches of foreign banks and oil-producing companies. Imports from non-GCC states are taxed at only five percent.

There also exists opportunities for complete repatriation of profit and capital, and 100 percent business ownership. Even without the zero-tax benefits, the cost of doing business is exceedingly low. The limited liability corporation is the most common type of corporation currently operating in Abu Dhabi and offers some fixed initial capital incentives.

As a land built for business, the governmental framework in place is highly accommodating for corporate growth. Free zones and streamlined incorporation procedures provide advantages and incentives to foreign companies. Support from government services is strong too, with the Abu Dhabi Chamber of Commerce assisting smaller start-ups and independent companies, providing easily accessible advice and information.

Labour costs too are low. The Abu Dhabi workforce is supplemented by the skilled migrant workers from neighbouring India and China, many of whom are experienced engineering, science and IT graduates. The result of extensive migration of HR professionals from all over the world has resulted in an available, qualified and multi-national source of HR skills. There is also an increasing number of UAE nationals entering the private sector workforce, providing valuable local and linguistic expertise. In 2010 the workforce of UAE nationals was estimated at 1.2 million. The workforce, made up of nationals and non-nationals, has expanded along with the economic growth of the Emirates, almost tripling between 1985 and 2005 according to censuses.

It is within national and governmental interests to maintain the flow of business through Abu Dhabi. The economy is fairly heavily reliant on foreign trade, which makes up a majority proportion of the Emirate’s GDP. In 2008 foreign trade accounted for 73 percent of GDP, and in 2010 net trade in goods accounted for 34.5 percent of GDP. This reflects the state’s robust and developed level of commercial activity and the significance of foreign trade to the economy. The total value of commodity imports to Abu Dhabi in 2010 totalled 86.6bn AED, with the main imports being machinery and transport equipment, accounting for 52.3 percent of imports, and the USA taking the place as the top supplier, providing the Emirates with 11.8bn AED of exports.

Jetting to success

Posted on by Ben Debski

Rizon Jet, the award-winning luxury flight services company, headquartered in Doha, Qatar, takes exclusivity to a new dimension. The opulence on board its private jets is matched only by the splendour and tranquillity of its VIP terminals and maintenance facilities in Doha and London Biggin Hill.

Even for those accustomed to luxury in life, Rizon Jet exceeds expectations. When you step out of your private jet at either of their locations, you enter exquisitely appointed terminals, offering everything from plush lounges to tranquil prayer rooms. While you relax, the pristine maintenance facilities ensure your aircraft receives the same VIP treatment.

Rizon Jet is raising the bar for standards in what is already a very exclusive marketplace. The VIP facilities at its impressive airport terminals, its security and safety standards, and its commitment to developing exceptional maintenance and management operations for private jet owners combine to surpass every customer’s expectations.

Luxuriously located
Founded in 2006, Rizon Jet has additional operating bases strategically located in the Middle East (United Arab Emirates, Qatar) and Europe (UK). The company focuses on providing a comprehensive suite of services ranging from aircraft charter, aircraft maintenance, aircraft management, VIP flight support, and VIP terminal services, to aircraft sales and consulting. It is part of Ghanim bin Saad al Saad & Sons Group Holdings (GSSG), also headquartered in Doha, Qatar.

CEO of Rizon Jet, Captain Hassan Al-Mousawi says: “We pursue a holistic and customer-centric approach to business aviation, providing private travel solutions and business aircraft services to today’s time-pressed traveller. Our mission is to meet increasing demand for corporate aircraft charter and expand our services with aircraft maintenance services and aircraft management.”

Rizon Jet was the first private jet operator in the Middle East to expand its business activities into London, and importantly, the first private operator in Qatar to receive an Air Operator Permit (AOP), ensuring customers enjoy the highest possible levels of safety available anywhere in the world.

Captain Hassan Al-Mousawi continues: “Our aim is to always deliver much more than what is expected. We have invested in truly luxurious VIP terminals, in Doha and London: the latest and most modern gateways to the Middle East and Europe. When you fly with Rizon Jet, the best service in the sky is matched by what’s waiting for you on the ground. We were honoured when Business Destinations Travel Awards voted us as Best Charter Airline Company, Middle East, 2013 and our Doha terminal the Best Fixed Base Operation in the Middle East, 2012 and 2013.”

At Doha, the airline’s facility covers approximately 7,200sq m, while the London facility consists of over 6,500sq m. Clients enjoy the finest passenger amenities, including spacious private VIP lounges, male and female prayer rooms, and exclusive shower and changing room facilities. The terminals also offer meeting services, including boardrooms with the latest communication technology and secretarial support.

The skilled ground staff help make journeys as smooth as possible by providing full ground-handling capabilities that include flight planning and passenger management. They also assist with concierge services such as customs and immigration, limousine transfers and hotel reservations.

Tailor-made itineraries
The exclusivity of Rizon Jet’s services extends far beyond the passenger terminal and the passenger experience, with the company offering a turnkey solution to exclusive business or leisure travel. From fully approved and certified maintenance facilities, aircraft management and consultancy services, to an extensive fleet of charter aircraft, Rizon Jet provides a seamless service.

Recently, the company has launched its luxury travel management division to complement existing operations. It specialises in creating and advising on tailor-made itineraries for leading business destinations as well as the world’s most glamorous, sought-after and remote locations. Rizon Jet is now extending its portfolio of services for individuals who prefer customised business or leisure travel plans, and who prefer to have a single, personal contact making their arrangements, including transfers, flights, accommodation and activities.

At both bases, there are fully approved and certified maintenance and repair operations. Both facilities are fully EASA Part-145 compliant and hold approvals from a number of different countries around the world, including the UK and Qatar. Aircraft maintenance is carried out by Rizon Jet’s own experienced team of trained engineers and technicians, using the most up-to-date technology, ensuring the highest quality of technical compliance. Certifications and approvals are being developed all the time, and currently cover a range of Bombardier and Hawker types.

Aircraft management
One of the most exciting developments in the business over recent years has been the establishment of a new division − aircraft consultancy and management. In Doha, this is offered through Rizon Jet, and in the UK, through affiliate company Oryx Jet. By partnering with Oryx Jet, a majority UK-owned company and operating with a UK AOC, Rizon Jet can offer all clients full aircraft management and chartering services in both the Middle East and Europe. “This unique service is all about giving clients honest and impartial advice regarding aircraft selection, acquisition and management. Once the aircraft has been specified, our team of lawyers can assist with the purchase contracts and we can assist with the delivery and entry into service,” explains Captain Hassan Al-Mousawi.

Travelling or working with Rizon Jet gives you the chance to pause, take a breath, and indulge in the luxury of time. Its exclusive services enable you to enjoy all the freedom and flexibility of private aviation, with none of the hassle. You set the itinerary, and Rizon Jet makes it happen. Rizon Jet welcomes you to a whole new world of business aviation.

For further information: email: sales@rizonjet.com; Tel: 00974 4419 9400

Connect via LinkedIn at www.linkedin.com/company/rizon-jet or follow on Twitter @rizonjet or Facebook at www.facebook.com/rizonjet, www.rizonjet.com

Convening in the heart of Europe

Posted on by Ben Debski

The Congress Center Messe Frankfurt offers space for a total of 3,400 guests in 14 conference halls. Opened in 1996, it has quickly established itself as a leading venue for all types of congresses and conventions. Behind the eye-catching glass façade lies its centrepiece: the multi-functional ‘Harmonie Hall’, which provides room for up to 2,200 guests.

This space can be transformed into a tiered auditorium, with flexible adjustable walls that allow for a wide range of floor plans to meet every need. On the three event levels, there are 13 additional flexibly configurable conference rooms, two spacious foyers filled with daylight, offices and a VIP lounge.

Future-oriented project
To meet the growing demand for conference and congress facilities, Messe Frankfurt is expanding its range of products and services. The new Kap Europa congress building is under construction in the neighbourhood of the exhibition grounds. As of summer 2014, this will provide additional conference halls and space for events and activities.

Once completed Kap Europa will offer 7,700sq m of space, including a hall large enough for 1,000 people, a divisible room for 600 people and 12 additional conference rooms, with space for a total of 2,400 guests. The spacious foyers, filled with abundant natural light and set over five levels, feature spectacular views of Frankfurt and the nearby Skyline Plaza shopping centre. With its striking shape, Kap Europa is a solid construction of reinforced concrete, 33 metres high.

Both the construction and operation of this new structure meet strict sustainability standards. In October 2012 – before the construction project was even completed – the Kap Europa received a pre-certificate in gold from the German Sustainable Building Council (DGNB) for its high environmental standards. This is the first event building that has ever received this sort of pre-certification.

As the first German trade fair organiser to join the UN Global Compact, Messe Frankfurt has officially demonstrated its commitment to Corporate Social Responsibility (CSR) since 2010. Its economic, environmental and social dedication is reflected in many ways during daily operations, including active and resource-conscious energy monitoring, the installation of photovoltaic systems on the roofs of Hall 10, and the multi-storey car park.

It uses FSC-certified paper for printed matter, combined admission tickets for exhibitors and trade fair visitors for using local public transport free of charge as well as many other initiatives.

Congress Frankfurt – a department of Messe Frankfurt – is the service provider of choice for congress organisers looking to take advantage of the wide range of venues on the Frankfurt exhibition grounds and the new location Kap Europa. In addition to the Congress Center, there is also the historic Festhalle, the futuristic Forum, the Portalhaus and diverse exhibition halls.

There are a total of 80 congress and conference rooms with a capacity for 22,000 visitors, as well as spacious exhibition areas. As of 2014, this will be supplemented by the Kap Europa congress building in the adjacent Europaviertel district.

Another advantage of this international venue is Frankfurt’s extensive hotel capacity − perfect for delegates attending longer events. The four-star Maritim Hotel is directly linked to the Congress Center and offers over 500 rooms. Visitors can choose from over 5,200 hotel rooms within walking distance of the Messe Frankfurt exhibition grounds, which can enormously reduce the need for shuttle services.

The central location of the Congress Center – right in the heart of the city – also makes it a breeze to reach. The Congress Center Messe Frankfurt is only 15 minutes by taxi from Europe’s second-largest airport, where 101 airlines annually fly 56.4 million passengers to 264 destinations in 113 countries. Furthermore, Germany’s busiest railway station is within walking distance of the exhibition grounds. Over 350,000 passengers pass through this rail hub every day. Together with the Frankfurt motorway junction, the Congress Center can be easily reached from anywhere in the world.

In 2012, Messe Frankfurt served as a venue for 76 major congresses and meetings, attracting a total of 112,000 participants. These events focus on diverse topics and key areas of interest, the most important sectors include science, medicine, IT and finance.
Among the key events in 2012 were HP Discover EMEA for the IT industry, ECOMM – European Conference on Mobility Management, Euro Finance Week 2012 and the 57th International Congress of Hearing Aid Acousticians for experts in medical technology.

An attractive convention site
Frankfurt was once the site of imperial coronations, but today the city has developed to become one of Europe’s leading financial and business locations. Around 100 high-rise buildings tower over the city centre as a symbol of economic growth. Thanks to its skyline, which is unique in the whole of Germany, Frankfurt has been unofficially named ‘Mainhattan’ (a portmanteau of the local Main River and Manhattan). Its skyscrapers form a contrast to the historic Römer Town Hall, the Goethe House, the old opera house, St Paul’s Church and the Imperial Cathedral.

Frankfurt’s central location, outstanding infrastructure and international diversity make it a natural choice for congresses, conventions and events. According to the 2011 Meeting and Event Barometer, the Frankfurt Rhine-Main region is the second most popular area for congresses in Germany – right behind Berlin. What’s more, this city in the heart of Europe offers both traditional and modern attractions, with an exciting mixture of skyscrapers and old half-timbered houses, apple wine and sushi, high-powered business and a relaxed attitude.

For over 800 years, Frankfurt has been well known for its trade fairs. Messe Frankfurt extends over an area of 578,000sq m, making it the world’s second-largest exhibition grounds. With its spacious facilities, Messe Frankfurt features 355,678sq m of dedicated exhibition space. Centuries of hosting trade fairs have shaped the city’s cosmopolitan outlook and renowned hospitality.

Further information: email: claudia.delius-fisher@messefrankfurt.com; www.messefrankfurt.com; www.congressfrankfurt.de

Frankfurt’s top stop for travel

Posted on by Ben Debski

It doesn’t matter whether the destination is Calgary, Guanzghou, Minsk, or Mumbai − these flights are direct from Frankfurt Airport. The aviation hub offers fast links to the world, and almost all of Europe’s capital cities are less than three hours away. It takes only 12 hours to fly non-stop to Singapore, Johannesburg, or Los Angeles. For globally active companies there is particularly good access to international flights, which often establishes the basis for business success. From Frankfurt, you can reach 264 destinations in 113 countries on all six inhabited continents, without once changing planes.

There are almost hourly connections to the most important European capitals, and more distant cities including Chicago, New York, Singapore, and Shanghai, which are served four times a day. Planes from more than 100 airlines take off and land in Frankfurt. This diversity ensures genuine competition, and helps keep airfares affordable.

Well connected
Frankfurt Airport is Lufthansa’s home base and its most important hub − the airline’s flights account for one out of every two take-offs. The Star Alliance – which Lufthansa co-founded – is also headquartered in Frankfurt. Today it counts 27 member airlines, giving customers a dense global web of flight connections.

Nearly all of the Star Alliance airlines fly in and out of Frankfurt, and smooth cooperation between each makes changing planes within the alliance fast, simple, and convenient. The flights of all member airlines are handled at Terminal One, where Lufthansa also has its check-in counters.

The second-largest airline alliance, Oneworld – headed by British Airways – is also prominently represented in Frankfurt. Most of its members, ranging from Cathay Pacific to Finnair to Qantas, can all be found under one roof in Terminal Two. This ensures quick transfers between Oneworld flights. Overall, more than half of all passengers change planes in Frankfurt — where 45 minutes is enough time to catch your continuing flight.

Frankfurt is better connected to other modes of transportation than any other European airport. It is situated right alongside Germany’s most important motorway interchange, the Frankfurter Kreuz, where two of the country’s primary traffic arteries intersect one another – the A3 running in an east-west direction, and the north-south A5. This makes it fast and easy to get to Frankfurt Airport from any point of the compass.

Two train stations link the airport to the surrounding areas, and the high-speed rail network of the German rail, Deutsche Bahn. Each day, more than 170 ICE trains stop at Frankfurt Airport, and travel to Cologne or many other cities in less than an hour.

Located for business
Frankfurt features more than one of the world’s leading international aviation hubs. The city, the surrounding region, and the airport itself are appealing locations to conduct business. Consider the fact that Frankfurt has grown into Europe’s largest financial centre.

Nearly all of the world’s large banks have branches here – many, including the European Central Bank, are headquartered in the city. A large number of prominent international corporations of other industries are also based here.

Companies not only value the region’s excellent accessibility, concentrated economic power, and high standard of living, but also that it is open to the global community and thoroughly cosmopolitan. Nearly 200 nationalities live in the Rhine-Main region. Virtually everyone speaks English, including most of the German residents.

The greater Frankfurt metropolitan area is home to 5.5 million people, 2.8 million of whom work to earn a living. Frankfurt also boasts numerous important trade shows including the Frankfurt Motor Show for the automotive industry, and the International Book Fair. The exhibition grounds are conveniently located just 15 minutes from the airport.

The airport itself is also a popular location. It is Germany’s largest place of employment, with more than 75,000 jobs. More and more enterprises are recognising its advantages, opening offices right in the airport. The internationally active management consultancy company KPMG has moved its European headquarters to Frankfurt Airport, establishing a new base in the futuristic ‘Squaire’ structure. This 600-metre-long office complex perched on the roof of the long-distance train station is directly connected with Terminal One. At the same time, new offices are taking shape in the Gateway Gardens district on the airport premises.

The airport is, therefore, a popular venue for business meetings. Its conference centre next to Terminal One boasts 36 rooms for between two and 180 participants. They feature state-of-the-art communication technology and can be rented by the hour. Further conference and meeting rooms, with direct terminal access, are available in the Sheraton Hotel and the two Hilton Hotels in The Squaire.

If meeting for a business lunch or dinner, there are more than 70 bars and restaurants offering practically every imaginable cuisine. For spending the night, there are many hotels on the airport premises, ranging from budget to luxury, and international shopping with nearly 250 stores await.

A number of airlines operate their own lounges at Frankfurt Airport. They mainly target business travellers and aim to make their stay as pleasant as possible. The Luxx Lounge in Terminal One and the Sky Lounge in Terminal Two are open to everyone, however. The airport’s VIP service is something special but by no means restricted to politicians and celebrities, as any passenger can book in. In a separate area, personal assistants handle all formalities and drive passengers straight to their planes in a limousine.

The service programme
In order to improve its services further, the airport has launched the programme ‘Great to have you here!’, which is working to make the experience of departing or changing flights even more pleasant for passengers, starting with the attention given by airport personnel. It is also spending millions to create a more attractive ambience, improve the functioning of both terminals, and enhance its service.

In the terminals, around 500 service guides are on hand to assist, and can be identified by their red jackets. If digital communication is preferred, questions and suggestions can be posted on the airport’s Facebook or Twitter pages, as the social media team will respond quickly and competently.

Further information: www.frankfurt-airport.com, or download the free FRA airport app

Flight change

Posted on by Ben Debski

Airports are my second home. From the mini-cities of Schiphol and Changi to the one tent and windsock of a Tanzanian dirt airstrip, I’ve checked in my bags at a hell of an assortment over the years. In fact, when delayed at one once – Hanoi I think it was – I whimsically started to jot down a list of all the airports I could remember ever having flown from or touched down at in four continents since the early 60s.

The memory bank ran out when I was up around the 220 mark. No kidding. And if you think I’m exaggerating, and you’ve put a few air miles in yourself, just try it.

Start like I did with the UK ones: Heathrow, Gatwick, Luton, Stansted, Manchester, Liverpool, East Midlands, Birmingham, Glasgow, Edinburgh, Aberdeen… and what about Teesside? Almost forgot that one. And there’s Newcastle, oh and Torquay. Yes, Fawlty Towers field as I called it. It was served from Heathrow by a prop-plane as I recall, and presumably insulted the passengers and didn’t serve hot food after 9pm because the chef had finished. Jersey and Guernsey, Manston and Lydd; the latter two international airports. Well once, anyway, because I flew to Beauvais and Le Touquet from them.

Then move on to Ireland: Belfast, Dublin, Cork, Shannon. See? That’s 22 already and we haven’t even left the British Isles.

So me and airports, we go together like Laurel and Hardy, or bacon and eggs − been there, done that, got the boarding cards. But last month I got a rude awakening. I’d not been to Athens in a while, and after landing from London I needed to get down to the harbour at Piraeus. I remembered the short hop well from my days of youthful backpacking down in the Aegean. Five minutes? Ten max?

About €70 later, as we sped down a vast motorway, I’d lost all sense of direction.

Where the hell were we going? And why was Athens so enormous?

Then I cast my mind back to the airport I’d just breezed through. Seemed a lot bigger and more glamorous than I… hang on, Athens airport was a notorious dump. What the..? Yes. This was Athens’ new airport, built for the Olympics of 2004 and at least a 35-minute, traffic-jams-permitting, drive from Piraeus. At some point we passed the former Athens International, now a derelict and graffiti-daubed relic.

And the moral of it sank in – things change. Everywhere is evolving and growing so rapidly that the familiar becomes baffling. I first went to Istanbul in 1971 and loved it. Cute little city. Went back in 1991 and it was frighteningly larger, but manageable. Went back in November… horrendous. Worse traffic than Bangkok or Cairo and choc-a-bloc with people who all seemed under the age of 20.And it’s getting that way the world over. Nothing remains the same. Hong Kong I knew well, but you only need stay away three months and it’s altered. New buildings up, old landmarks ruthlessly demolished. I remember going back after an absence of three years in the early 80s and – abracadabra – the old Hong Kong-Canton railway station and famous clock tower had vanished from their location a few paces from the Star Ferry.

I didn’t exactly bemoan the loss of Kaitak Airport and that hair-raising approach so near to the rooftops you could almost grab the washing. But it was picturesque and when I grabbed a cab I could be in Kowloon in ten minutes. Not now. The new airport is great – but it’s a very long way out.

The airport serving Medellin, Colombia was just a few miles from the city until they built a new one 25 miles away. That meant either a tortuous taxi ride through the mountains or a hairy Apocalypse Now trip in a Vietnam-era Huey chopper with the side door open.

Veteran travellers I knew when I was younger used to bemoan how different the world was becoming, then. If they saw it now it would break their hearts.

More and more cities are becoming identikit, high-rise, overpopulated hellholes. And as fast as they build a new airport it becomes obsolete or overcrowded within a decade. What you recognised last year is obliterated today.

This is less a business travel grouse and more a howl of pain, but it is straight from the heart. To paraphrase and contradict an American writer praising the Soviet system in the 1930s: “I have seen the travel future – and it doesn’t work.”

Nordic charm, global prowess

Posted on by Ben Debski

Ever since its opening in 2001, the Hilton Copenhagen Airport has been dedicated to offering the best standard of hospitality. In this flagship Hilton hotel serving the Nordic region, guests are welcomed into spacious rooms, upscale meeting facilities, an exclusive Asia-inspired spa, and a top-floor executive lounge, all complemented by an unparalleled focus on personalised service. These features have made the Hilton Copenhagen Airport one of the most renowned hotels in Copenhagen, and seen it win a slew of industry awards.

The hotel is an ideal place for any type of visit, and the convenience of its location is a huge string in its bow. The hotel jokingly claims to be “the only hotel in town with its own airport”; in fact, it is the only hotel in Copenhagen situated right next to Copenhagen Airport – a central transport hub in the Nordic region. Furthermore, it is conveniently connected to terminal three via a covered walkway, and close proximity to the airport doesn’t make it difficult to get into the city centre. Train and metro platforms are just a two-minute walk from the hotel lobby, and visitors can reach the city centre, attractions and congress facilities in less than 15 minutes, while the city of Malmö in Sweden is right on the other side of the impressive Øresund Bridge.

Design renaissance
On entering the premises, guests are met by a stylish, contemporary Scandinavian ambience, encapsulating the overall interior design of the hotel. In the lobby, Danish artists from the Royal Academy of Fine Arts have contributed spectacular artwork to the walls, while the lounge area boasts a cosy fireplace. The hotel’s design flourishes extend to all 382 guest rooms.

In 2012, the hotel embarked on a new project – the transformation of the design within the guest rooms and meeting facilities. The aim has been to match the physical environment of the hotel with the guests’ personal requirements, making every visit even more enjoyable, efficient and convenient.

The new room designs have so far been launched between the ninth and twelfth floors, including all executive and deluxe rooms, and have already received high praise from guests. The rooms are spacious – from 33sq m for deluxe rooms to 45sq m for executive plus rooms, and 66sq m for the new executive suites – offering the ideal base for both business and family stays.

Interior designers Marianne Fryland and Paul Bevis have created a welcoming décor in the executive rooms through their use of warm colours – a look that maintains a Danish feel, but with an international touch. The centrepieces of the rooms are the white beds with their impressive headboards. Inspired by the Danish fairytale writer, poet and artist, Hans Christian Andersen, whose famous motto was “to travel is to live”, the headboards are illustrated with copies of Andersen’s amazing paper cuttings.

All executive and deluxe rooms are fitted with designer furniture and in every room throughout the hotel guests will find huge, soundproofed floor-to-ceiling windows offering an abundance of natural light and great views of the airport, the city or the sea.

On the twelfth floor, the popular and stylish executive lounge can be found. An area exclusively for guests staying in executive rooms, this lounge provides extra comfort and services such as complimentary breakfasts and evening drinks, snacks and canapés.

When visiting, guests should be sure not to miss out on restaurants Horizon All Day and Hamlet Nordic Dining, both of which provide delicious culinary experiences. Horizon All Day is the informal restaurant, providing a lavish breakfast buffet, a popular weekend ‘Taste of Europe’ dinner buffet, as well as the best Sunday brunch in town. The architectural beauty of Hamlet offers guests Nordic à la carte dining in a setting that’s perfect for more formal business dinners as well as romantic evenings.

For the ultimate indulgence, a visit to the Ni’mat Spa is recommended. This Asian-inspired spa offers a wide range of relaxing massages and exclusive treatments. Take a quiet moment in the aroma steam bath accompanied by the ‘ice Buddha’, float in the heated salt-water pool, or powernap in the Golden Egg – a unique room designed to de-stress guests in less than 15 minutes. Ni’mat Spa also offers special packages and private functions where business events can include spa and wellness as a part of the meeting experience. All in all, Ni’mat Spa provides everything necessary for guests to take a break and relax, for business and leisure travellers alike.

Flexible meeting facilities
At Hilton Copenhagen Airport, the second floor is dedicated to Hilton Meetings. A sweeping staircase leads directly from the reception area to the Hilton Meetings facilities, with 15 fully equipped and flexible meeting rooms to suit any occasion and a central lobby where delegates can enjoy a themed coffee buffet and beverages.

Flexibility and service are key values at this Hilton establishment, and a professional ‘Hilton Meetings Team’, led by the Hilton Meetings Manager, will continuously look after even the smallest details to ensure meetings or events are successfully and smoothly carried out. As a unique service to its business guests, the hotel also offers meeting facilities located directly in Copenhagen Airport’s Terminal 3 − where 14 conference rooms are equipped and furnished to meet high Hilton standards – a convenient location for the busy executive. In August 2012, the hotel welcomed business travellers to a completely modernised business centre and 15 redesigned meeting rooms, including a state-of-the-art boardroom.

Designed for both corporate and social events, the elegant Ellehammer Ballroom, located on the hotel’s ground floor, accommodates up to 500 people and offers a large foyer suitable for coffee breaks. A unique feature of the ballroom is its direct access from the outside through three-metre wide flexible doors, making the room ideal for events such as car launches.

Hospitality is at the core of the Hilton Copenhagen Airport and all guests are welcome to join and benefit from Hilton Hhonors – the global rewards programme. It is a fantastic option for frequent business travellers, offering more value from each stay in a Hilton hotel. Members visiting the hotel in Copenhagen are rewarded for their loyalty with personalised service and special privileges such as free upgrades to the upper, executive floors, as well as free lounge and spa access.

Giving back to the community
For many years, the hotel has worked determinedly to embrace policies that safeguard the environment. It has been certified since 2010 with the international eco-label the ‘Green Key’. In 2012, Hilton Copenhagen Airport was selected from 3,500 Hilton hotels for a special Sustainability Award, on account of its extraordinary achievements in ecompassing sustainably when running its operations.

But the Hilton Copenhagen Airport is not all about business. The hotel and team members also engage in the local community and in a number of charitable activities. In recent years, the hotel has initiated several campaigns in the name of the ‘Hilton in the Community Foundation’, Hilton’s global charity organisation. In 2012, prestigious charity events hosted by the hotel raised more than £100,000 for organisations supporting children in need.

Hilton Copenhagen Airport also features a very special chair – the ‘Charity of Fame’ that combines arts with social responsibility. It is a so-called ‘egg chair’, designed by iconic Danish designer Arne Jacobsen, and is on display for guests in the lobby as an interesting focal point. The goal is to raise substantial funds for the Danish Red Cross, with the assistance and goodwill of international celebrities. This particular chair is covered in a plethora of signatures from various famous names, including former US Vice President Al Gore, former Manchester United goalkeeper Peter Schmeichel, singer Ronan Keating, German Chancellor Angela Merkel, CNN host Richard Quest, and the team from Top Gear, to mention just a few. The project will continue until 2014, and the chair will then be auctioned off, with all proceeds going directly to the Danish Red Cross.

Further information: email: cb.copenhagen-airport@hilton.com; Tel: +45 32 501 501; www.copenhagen.hilton.com